I moved my loved one in and was relieved by the warm, compassionate staff, family-like atmosphere, bright/clean rooms, lovely decor, good food with choices, active programming and handy transportation - memory care and 24/7 medication support were available. Staff were genuinely caring, attentive, and long-tenured, and the facility felt safe, homey, and well-maintained in many areas (beautiful garden, salon, activities, no odors). That said, I ran into understaffing, some maintenance/communication failures (broken doors/phones/alert buttons), occasional med/administration issues, and high costs with variable room sizes and some sales pressure. Overall I'm grateful for the caring team and would recommend the place - but only after confirming staffing levels, medication management, and exact costs up front.
Marbella Chico sits in Chico, California, and provides assisted living, memory care, and independent living for seniors. The community, sometimes called Prestige Assisted Living at Chico, offers a mix of support for folks who need some help with daily needs and memory care for those living with dementia or Alzheimer's. Residents get care tailored to them, whether it's help with medication reminders, getting around, or personal care like grooming in the salon or help with laundry. The staff supports each resident with unique care plans and monitors units for safety, and there's an emergency call system in place, which brings peace of mind for families. Dining comes in many forms, including chef-prepared meals served restaurant-style in the Elevate® dining room, with guest meals and kitchenettes available too, and if someone likes, they can cook in their own unit.
The Vibrant Life® calendar fills the days with recreation, outings to local attractions, devotionals, games to keep the mind sharp, music, arts and crafts, and more, while planned and impromptu activities help nurture body, heart, mind, and soul. Residents can read in the library, get fresh air in the green courtyards, join in fitness programs set up by the Personal Exercise Program (PEP) Coordinator, and visit with their pets in pet-friendly apartments. Those with memory care needs receive specialized support through programs called Expressions, designed to reduce confusion and prevent wandering, all while providing comfort and social opportunity.
Marbella Chico welcomes older adults who want a homelike environment with freedom and social life, offers both indoor and outdoor common areas, and hosts entertainment and craft rooms. The staff can help with transportation, shopping trips, and provides parking for cars. Residents get weekly housekeeping, linen changes, and access to a beauty salon and barber shop. Housekeeping and maintenance keep the place comfortable, while amenities cover everything from cable TV to concierge help. There are devotional and religious services both onsite and offsite for spiritual support. Residents can bring their pets, enjoy a traditional yet elegant setting, and expect community celebrations or quiet comforts as they like. Marbella Chico is licensed and meets state requirements, and is part of Integral Senior Living. The community's gallery and floor plans show more about how they set up the spaces, and scheduled tours let potential residents see if it feels like home.
People often ask...
Marbella Chico offers competitive pricing, with rates starting at a cost of $6,916 per month.
Marbella Chico offers assisted living and memory care.
There are 36 photos of Marbella Chico on Mirador.
The full address for this community is 1351 E Lassen Ave, Chico, CA, 95973.
Yes, Marbella Chico offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
53
Inspections
13
Type A Citations
3
Type B Citations
6
Years of reports
21 May 2025
21 May 2025
Identified that a resident ran out of blood sugar test strips and staff could not obtain refills from the pharmacy or physician; the resident takes diabetes medication by mouth and no longer uses injectable insulin.
25 Mar 2025
25 Mar 2025
Found no preponderance of evidence that staff failed to provide care for the resident’s catheter or during toileting. Staff reported reminders to allow assistance and that care was provided as needed.
04 Feb 2025
04 Feb 2025
Identified that staff performed an arm-to-arm transfer without using a gait belt, contrary to the resident’s care plan, which contributed to a right humerus fracture and delays in medical evaluation.
14 Jan 2025
14 Jan 2025
Identified issues with how medications were managed for residents, including delays in filling several prescriptions (16-day delay for one drug and 2-day delay for another). MARs showed some prescriptions were followed as ordered, based on records and interviews.
§ 87465(a)(4)
20 Nov 2024
20 Nov 2024
Identified an unannounced case management visit regarding an appeal that reduced a citation; delivered an amended citation and explained the importance of complying with Title 22 regulations; advised that a similar incident could result in a citation and civil penalty. No deficiencies identified during this case management activity; the amended citation and the related case management deficiencies report dated July 31, 2024 were provided; exit interview completed.
31 Jul 2024
31 Jul 2024
Identified that a temporary energy surcharge of $125 per month added to residents’ bills violated the admission agreement and licensing regulations; increases should have been amortized over 12 months with advance notice, and funds collected were to be returned.
27 Aug 2024
27 Aug 2024
Identified that staff did not follow the resident's needs and services plan after surgery, leading to a left-arm blood pressure check that caused bleeding. Discharge paperwork did not indicate the need for an alert bracelet or frequent blood pressure readings, and the resident's appraisal/needs plan was not updated after the surgery.
27 Aug 2024
27 Aug 2024
Confirmed that staff did not follow resident's needs and service plan after surgery, leading to a medical error.
§ 87463(a)
31 Jul 2024
31 Jul 2024
Found a violation of regulations regarding unauthorized energy surcharges, issued deficiency, and required refunds to residents.
§ 1569.655
11 Jul 2024
11 Jul 2024
Investigated the allegation that staff did not prevent inappropriate interactions between residents. Found insufficient evidence to prove the alleged violation.
11 Jul 2024
11 Jul 2024
Investigated two allegations: staff did not prevent inappropriate interactions between residents and staff did not administer medications as prescribed. Found insufficient evidence to prove these allegations occurred.
11 Jul 2024
11 Jul 2024
Found chemicals accessible to residents in four locations, while medications were locked and inaccessible. Found general safety and care standards were in place, with clean spaces, proper food storage, functioning hot water, fire and CO detectors, and reviewed resident and staff files; deficiencies were identified.
§ 87309(a)
11 Jul 2024
11 Jul 2024
Interviews and document review regarding alleged inappropriate interactions between residents did not provide enough evidence to support the claim.
11 Jun 2024
11 Jun 2024
Found that the allegations, including staff sexually abusing a resident, failing to assist with incontinence care, improper medication handling, disrespect, delayed response to call buttons, charging for services not rendered, rough handling, inadequate monitoring of changes in condition, and dietary noncompliance, were unsubstantiated.
11 Jun 2024
11 Jun 2024
Investigated allegations of staff misconduct at the facility, including claims of sexual abuse, neglect in incontinence care, improper medication distribution, lack of dignity and respect, slow call button response times, overcharging for services, rough handling of residents, failure to monitor changes in condition, and inadequate dietary accommodations.
§ 87465(a)(4)
17 Jan 2024
17 Jan 2024
Identified no deficiencies during the unannounced visit. Met with the LPA, administrator, and health services director to discuss the resident’s challenges; the ombudsman was involved to resolve issues, and the administrator was conducting an investigation and planned to share the results with the LPA.
17 Jan 2024
17 Jan 2024
Reviewed an incident involving a resident, discussed challenges with the ombudsman and facility staff, and confirmed no deficiencies cited after this visit.
§ 87464(d)
§ 87411(a)
07 Dec 2023
07 Dec 2023
Found the signal system in working order and the complaint about disrepair unfounded; although not all residents were given pendants, everyone had access to a signal system within their unit, including two wall-mounted units that can be removed for mobility.
07 Dec 2023
07 Dec 2023
Confirmed that the complaint regarding the signal system at the facility was unfounded.
§ 1569.655
§ 9099
25 Oct 2023
25 Oct 2023
Identified the allegation that the signal system was not in working order due to a cyber incident as UNSUBSTANTIATED; staff reported completing 30-minute checks on all residents during the outage and meeting their needs promptly.
25 Oct 2023
25 Oct 2023
Investigated the allegation that a resident with shingles was isolated or asked to dine in her room; found conflicting statements about isolation, noted that no isolation orders were recommended by the treating physician, public health, or the regional nurse, and determined the allegation is unsubstantiated with no risk to other residents.
25 Oct 2023
25 Oct 2023
Interviews and document review regarding allegations of a resident with shingles not isolating themselves resulted in conflicting statements and lack of evidence to substantiate the claim.
08 Aug 2023
08 Aug 2023
Found no deficiencies after an unannounced annual inspection. Observed a clean, well-maintained site with proper safety equipment and detectors, adequate food supplies, hot water at 118 degrees Fahrenheit, and no health, safety, or personal rights concerns.
08 Aug 2023
08 Aug 2023
Confirmed no deficiencies found during inspection, ensuring safety and well-being of residents.
§ 87463(a)
23 May 2023
23 May 2023
Found a spark during the wall unit HVAC change, smoke occurred, and no damage resulted. Fire department cleared the room, which was deep cleaned and is now occupied; no deficiencies cited during the visit.
23 May 2023
23 May 2023
No deficiencies cited during the visit in response to the incident report of a spark occurring while changing a wall unit HVAC system.
12 Jan 2023
12 Jan 2023
Found the bed bug infestation allegation unfounded; the name referenced in the complaint did not exist in the resident roster.
12 Jan 2023
12 Jan 2023
Determined the complaint regarding a bed bug infestation was unfounded, as no evidence or record indicated the presence of the alleged resident linked to the issue.
04 Oct 2022
04 Oct 2022
Found the allegation of not following COVID-19 infection-control protocols at the location to be substantiated.
04 Oct 2022
04 Oct 2022
Identified the allegation that staff injured residents and that residents were not adequately fed or bathed. Noted unsanitary conditions, unlabelled or improperly stored food, and medication errors linked to staffing shortages across memory care and other care areas.
04 Oct 2022
04 Oct 2022
Confirmed the presence of issues related to a previous complaint at the facility during an unannounced visit by a Licensing Program Analyst.
14 Sept 2022
14 Sept 2022
Found no health, safety, or personal rights violations at the home. Observed infection control measures in substantial compliance, including functioning alarms, charged fire extinguishers, PPE use, COVID-19 testing and screening, proper signage, and staff records with current clearances.
14 Sept 2022
14 Sept 2022
Confirmed that the facility met all required standards during the inspection, with no deficiencies found.
27 May 2022
27 May 2022
Found the allegation that staff care caused injury to a resident to be unsubstantiated. Evidence reviewed and interviews indicated staff did not observe or know of an injury before the resident was sent to the hospital for an unrelated medical condition.
27 May 2022
27 May 2022
Investigated an allegation that staff care led to a resident's injury and found it unsubstantiated due to insufficient evidence. Staff unaware of any injury before the resident was sent to the hospital for an unrelated issue.
30 Nov 2021
30 Nov 2021
Investigated and found insufficient evidence that lack of supervision caused an unwitnessed fall and hospitalization. The remaining allegations—neglect resulting in malnutrition, failure to report to the resident's representative, and failure to respond to a change in condition—were not supported by findings.
30 Nov 2021
30 Nov 2021
Found allegations of neglect, malnourishment, lack of supervision resulting in a fall, failure to report to resident's representative, and failure to respond to resident's change in condition. Unsubstantiated lack of supervision resulting in a fall and hospitalization.
27 Sept 2021
27 Sept 2021
Found no deficiencies and that infection-control protocols were followed during the unannounced visit.
27 Sept 2021
27 Sept 2021
Confirmed no deficiencies found during the inspection.
21 Jul 2021
21 Jul 2021
Investigated the allegation that staff did not notify the resident's authorized representative about changes in condition; this was not proven. Found that medical attention after a fall was not sought in a timely manner, that the resident sustained multiple falls, and that no updated fall-prevention plan existed to address fall risk.
§ 87464(f)(1)
§ 87465(a)(1)
22 Jul 2021
22 Jul 2021
Found no evidence to support the allegations that staff handled residents roughly, that residents were made to shower with cold water, or that incidents were not reported as required.
22 Jul 2021
22 Jul 2021
Investigated allegations of staff handling residents roughly, making them shower with cold water, and not reporting incidents as required; all allegations found to lack sufficient evidence and thus, unsubstantiated.
21 Jul 2021
21 Jul 2021
Confirmed allegation about not timely seeking medical attention. Substantiated allegation of resident sustaining multiple falls at the facility.
25 Jun 2021
25 Jun 2021
Found that the allegation that staff failed to ensure residents were properly fed while in care was unsubstantiated, and that the building was in disrepair was unsubstantiated.
25 Jun 2021
25 Jun 2021
Investigated allegations that staff failed to properly feed residents and found both allegations unsubstantiated, noting that residents were satisfied with meals and snacks. Also examined conditions and found them satisfactory, though it was noted that the dining area carpet needed replacement, but no safety hazards or unsanitary conditions were present.
28 Sept 2020
28 Sept 2020
Found the overcharging allegation unsubstantiated after reviewing records and conducting interviews; refunds were issued and charges matched services rendered.
28 Sept 2020
28 Sept 2020
Findings showed no evidence of overcharging as alleged in the complaint, with appropriate refunds given and services charged for provided to the resident.
06 Apr 2020
06 Apr 2020
Confirmed findings of a complaint regarding cleanliness issues in the kitchen and dining area.
§ 87411
§ 87465
§ 87303(a)
§ 87468.2(a)(8)
02 Jan 2020
02 Jan 2020
Investigated allegations of delayed staff response to resident call buttons and failure to administer medications correctly, finding insufficient evidence to confirm either claim.
07 Dec 2019
07 Dec 2019
Confirmed fall with injury incidents for a resident, with deficiencies cited during the visit.
17 Nov 2019
17 Nov 2019
No violations found during the unannounced case management visit in response to an incident reported to Community Care Licensing.
07 Nov 2019
07 Nov 2019
Allegation of staff working against physician order was investigated and not proven to be true. Staff member was authorized to work and precautionary measures were taken as recommended.
22 Oct 2019
22 Oct 2019
Investigated allegations of staff failing to meet residents' toileting, laundry, trash disposal, and hygiene needs. Found each complaint unsubstantiated due to insufficient evidence.
