Mirador estimate
    $4,500/month
    AnonymousCurrent/former resident
    2.0

    Frustrating care, unexplained fees, loving

    I've had a mixed, mostly frustrating experience. Staff and management seemed incompetent and care quality poor; I was hit with unexplained fees (charged for items that never arrived) and no receipts, and I had to supply basic personal-care items myself. Rooms are available - Concord $4,000, San Ramon $4,500 - the nurse floats between three homes so the promised 4× daily care felt uncertain despite a sliding scale; on the plus side Penny and some caregivers were wonderfully loving and the renovated homes feel warm and homey.

    Pricing

    $4,500+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Housekeeping and linen services

    Common areas

    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.00 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.0
    • Meals

      3.0
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Penny's Guest Home

    About Penny's Guest Home

    Penny's Guest Home sits in Concord, CA, and offers care in a small, home-like setting with space for up to six seniors, so everything feels more personal and calm, and really you get to know the staff and the other folks who live there. Staff create care plans for each resident and you'll find them helping people with daily things like getting dressed, bathing, taking medicine, and moving from room to room because some people need a hand with these everyday jobs, though everyone still tries to keep as independent as they can, and with 24-hour oversight you don't have to worry about being left alone when you need help. Meals are cooked on-site, three per day plus snacks, including options for people who've got special diets like for diabetes or high blood pressure, and everyone eats in the dining room so nobody sits alone unless they want to, while once in a while folks get together for things like movie night, shared mealtimes, outings to go shopping, and different community activities that keep the hours filled up in a nice way, because it's hard to just sit all day and not get a little stir crazy if there's nothing to do. The rooms have options for privacy, either shared or single, and residents can look out at garden views, plus there are places to walk outside if the weather's good or join with others in the communal spaces inside where there's usually something going on, from arts and crafts to cards, music, or just some company. There are regular visits from nurses during weekdays for any health oversight, and the caregivers help with all kinds of personal care needs, even things like laundry, cleaning, and keeping up with hygiene, and there's also support for higher needs like memory care and skilled nursing when required. The home provides features like wheelchair accessible showers, emergency alert systems, and transportation for medical appointments or errands, and there's even a stylist who visits so folks can feel cleaned up and themselves again, which matters when the days start to run together. Penny's Guest Home is a licensed Residential Care Elderly facility set up as a "personal care home" in California, and it provides both long-term and respite care for families needing some relief or a place for their loved one to stay, and it may provide hospice care if needed. The atmosphere is steady, safe, and familiar, aiming to help seniors live with some dignity, routine, and peace of mind, with staff around who are trained, certified in first aid, and attentive to what each person in their care really needs.

    People often ask...

    State of California Inspection Reports

    12

    Inspections

    3

    Type A Citations

    4

    Type B Citations

    6

    Years of reports

    08 Oct 2024
    Identified that two residents did not have current medical assessments on file. Found unlocked scissors, lighters, and a pizza cutter in a kitchen drawer, which were secured during the visit; safety features and supplies were generally adequate, with a recent fire drill and safe hot water temperature.
    29 Jul 2024
    Identified deficiencies included unlocked medication in the refrigerator, soap and hygiene supplies stored with non-perishable food, and a camera in a resident's room with the receiver on the kitchen counter, observed during a complaint investigation.
    29 Jul 2024
    Investigated the allegation that a sample menu was not available. While initial information suggested the issue, interviews with residents and staff and meal observations indicated residents had enough food and meals were being served.
    29 Jul 2024
    Observed deficiencies during visit, including unlocked medication, improper storage of hygiene supplies, and unauthorized camera in resident's room.
    • § 87555(b)(6)
    29 Sept 2023
    Found no deficiencies cited; safety features such as functioning detectors, locked medications, appropriate water temperatures, and adequate food supplies were in place. Reviewed resident and staff records, with all staff having first aid training.
    29 Sept 2023
    Inspection confirmed compliance with all required regulations and standards at the facility.
    • § 87705(c)(5)
    • § 87309(a)
    20 Oct 2022
    Identified a caregiver not affiliated with the site. Observed infection control practices were generally in place, with screening, PPE, and supplies, but an unaffiliated caregiver was present at the site.
    20 Oct 2022
    Identified a visitor who was not authorized to be present during the inspection. Reviewed infection control measures, PPE availability, screening protocols, and cleanliness of the facility.
    • § 87468.2(a)
    • § 87555(b)(25)
    • § 87465(h)(2)
    10 Aug 2022
    Verified the floor plan matches what was submitted to the fire department and licensing authorities, with three additional bedrooms at the back. Found fire clearance for six residents, all non-ambulatory, granted on August 8, 2022.
    10 Aug 2022
    Confirmed accurate floor plan and fire clearance for maximum capacity of 6 individuals, including non-ambulatory.
    14 Oct 2019
    Confirmed no deficiencies found during the visit, facility meets safety and care standards.
    13 Sept 2019
    Confirmed no deficiencies during inspection of the facility on 9/13/2019.
    • § 87412(a)(13)

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