I lived here and it was unsafe and neglected. Management was inattentive, staff unprofessional, rounds were insufficient, and residents were often left to roam the halls unsupervised. The building was unkempt and unsecured, I witnessed maggots, a patient death, residents harassing staff and nearby businesses, spitting in the dining area, racist and discriminatory language (including "go back to Mexico"), and troubling interactions with homeless people. I would not recommend this facility.
Carroll's Residential Care sits at 655 S Mollison Ave in El Cajon, where folks can take tours to see what life there is like, and if they want, there's a map and information request for families to use, which helps them learn about the place before making choices. The community welcomes residents who use Medicaid and is licensed for up to 144 people, so it's a bigger place but still tries to feel homey, and it has staff on site day and night, including nurses and caregivers who help with everything from bathing and dressing to managing medicine or insulin for diabetes. Some folks come just for respite care if they need a break, but it's also set up for longer stays, with options including memory care, independent living, assisted living, and even nursing home care, plus home care services.
The buildings have rooms that can be furnished and come with private bathrooms, air conditioning, cable TV, high-speed internet, and sometimes a kitchenette, which makes things more comfortable and lets everyone feel a bit more independent if they want, though help is always available. The staff offers support for those who can't get around very well, including non-ambulatory care and wheelchair help, and if someone needs help moving from bed to wheelchair or with other mobility needs, staff are always close by in case of emergencies.
You're not on your own, since there are plenty of housekeeping, laundry, and move-in help services, and families get support too. Meals are prepared by a professional chef and are served restaurant-style, but people can eat all day if that suits them, and there are always choices for allergies or diabetes so nobody's left out at mealtimes. The dining program is meant to take the worry out of cooking but still give people good options, and eating together in the community dining rooms gives folks a chance to make friends.
There are a bunch of ways to stay busy, with scheduled activities-some inside, some outside, and some even off campus-with arts, music rooms, movie nights, clubs, fitness groups, devotional times for spiritual support, and places to just sit and chat like the library, game room, or outdoor paths. The community tries to keep everyone engaged and moving, with a fitness room, wellness center, salon, and transportation into town for local events, plus special programs so residents can keep doing things they've always liked, or try something new.
Residents can take part in continuing care programs if their needs change, so people don't have to move if they develop memory needs or need more medical care, since Carroll's offers Alzheimer's care, diabetic and incontinence help, plus 24-hour supervision and support. The place is fully licensed by the State and covers a range of support, allowing residents of different abilities to stay safe, active, and as independent as possible. It's a supportive, friendly environment where each person gets attention and help based on what they need, and families can feel confident that their loved ones are cared for in a community that values comfort and respect.
People often ask...
Carroll's Residential Care offers competitive pricing, with rates starting at a cost of $6,045 per month.
Carroll's Residential Care offers assisted living.
The full address for this community is 655 S Mollison Ave, El Cajon, CA, 92020.
Yes, Carroll's Residential Care offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
66
Inspections
2
Type A Citations
0
Type B Citations
6
Years of reports
21 Jul 2025
21 Jul 2025
Found no deficiencies or concerns after reviewing records, interviewing five staff and four residents, and inspecting safety measures. Observed clean, well-maintained spaces with proper medication storage and labeling, functioning smoke and carbon monoxide detectors, and an up-to-date emergency plan.
§ 9058
18 Jul 2025
18 Jul 2025
Investigated the allegation to date, found essential facts or interviews missing, and could not prove or disprove the allegation.
19 Jun 2025
19 Jun 2025
Identified that staff mismanaged a resident's medication by giving a medication meant for another resident, resulting in hospitalization. The incident occurred on 04/27/2021, and the resident recovered after hospital care.
23 Apr 2025
23 Apr 2025
Investigated the allegation that staff financially abused a resident and the allegation that the resident's needs were not being met; found no evidence to support either allegation.
19 Feb 2025
19 Feb 2025
Found that the allegation of residents smoking in non-designated areas was not supported by evidence; observation showed residents primarily using designated smoking areas and no smoking observed in non-designated areas during the visit.
19 Feb 2025
19 Feb 2025
Found no evidence to support the allegation that staff threatened a resident or blocked access to a doctor.
13 Nov 2024
13 Nov 2024
Found insufficient evidence to support the allegation that insects were not kept out. November 13 observation showed no roaches or other insects, and residents confirmed there were none at that time.
10 Oct 2024
10 Oct 2024
Found insufficient evidence to support the allegation that staff failed to safeguard a resident's belongings and that one resident stole items from another. Interviews conflicted, and a later search of the resident's belongings revealed personal items such as lighters, a watch, and creams.
29 Jul 2024
29 Jul 2024
Found compliance with licensing requirements after an unannounced one-year visit. The site was observed as clean, safe, and well maintained, with adequate staff, up-to-date care plans, proper medication administration, nutritious meals, regular recreational activities, and established health, infection control, and evacuation procedures.
29 Jul 2024
29 Jul 2024
Confirmed compliance with regulations, including staff training, resident care, health and safety protocols.
12 Jun 2024
12 Jun 2024
Found the allegation that residents smoked in areas not designated for smoking to be unsubstantiated.
12 Jun 2024
12 Jun 2024
Found insufficient evidence to prove the allegation that a resident was disrespected by staff and that the physician-appointment process was mishandled.
03 Jun 2024
03 Jun 2024
Found that the allegation that staff did not meet residents’ hygiene needs was unsubstantiated, and that the allegation that staff did not report a change of condition was also unsubstantiated.
03 Jun 2024
03 Jun 2024
Determined that allegations regarding inadequate hygiene care and failure to report a change in a resident's condition were not supported by evidence. Investigated claims included a review of resident capabilities, staff actions, and medical evaluations, resulting in findings that did not confirm the alleged violations.
05 Mar 2024
05 Mar 2024
Investigated the allegation that plumbing was in disrepair; the complainant withdrew the complaint.
05 Mar 2024
05 Mar 2024
Addressed and resolved an allegation regarding plumbing disrepair following a prompt response and satisfaction from complainant.
13 Feb 2024
13 Feb 2024
Found no evidence to support the allegation that staff did not ensure residents received mail in a timely manner.
13 Feb 2024
13 Feb 2024
Confirmed that staff ensures residents receive mail correspondence in a timely manner.
31 Jan 2024
31 Jan 2024
Investigated the allegation that one resident sexually assaulted another resident due to lack of supervision and found insufficient corroborating evidence and inconsistent statements.
31 Jan 2024
31 Jan 2024
Investigated allegations of a resident being sexually assaulted by another resident due to lack of supervision; found insufficient evidence to confirm the claim, noting inconsistent statements and a lack of witnesses.
12 Dec 2023
12 Dec 2023
Found no evidence to support the allegation that staff failed to meet a resident's incontinence needs.
12 Dec 2023
12 Dec 2023
Investigated an allegation that staff did not treat a resident with dignity; found no evidence to support the claim. The resident’s past observation of a cluttered room aligned with house rules requiring a clutter-free space.
12 Dec 2023
12 Dec 2023
Investigated an allegation that staff threatened to evict a resident for having an unkempt room; determined that there was no evidence to support the claim, and the reminder about keeping rooms clean was consistent with house rules.
13 Nov 2023
13 Nov 2023
Found that staff promptly responded to a choking incident, performed the Heimlich maneuver, and called emergency services, with the resident’s airway cleared and remaining safe until EMS arrived. Found no deficiencies related to the incident after reviewing care records and interviewing staff, and welfare checks showed residents were safe and alert.
13 Nov 2023
13 Nov 2023
Found no deficiencies or issues during the visit following a reported incident. Residents were safe during the inspection.
26 Sept 2023
26 Sept 2023
Found that the allegation that staff failed to protect privacy and verbally abused residents was not supported by evidence. Interviews indicated staff knocked and announced before entering rooms, call lights were answered promptly, and residents described staff as helpful and respectful.
26 Sept 2023
26 Sept 2023
Investigated allegations of staff misconduct and neglect were found to be unsubstantiated after interviews with residents and staff at the facility.
20 Sept 2023
20 Sept 2023
Reviewed a collateral follow-up conducted for an unrelated complaint investigation at another site, with interviews of residents and staff and review of records. An exit interview was conducted with the administrator.
20 Sept 2023
20 Sept 2023
Interviews with residents and staff were conducted, and facility records were obtained during a follow-up visit by a Licensing Program Analyst.
21 Aug 2023
21 Aug 2023
Found no evidence to support the following allegations: air conditioner units in some resident rooms were inoperable; menus were not approved by a qualified individual; bed bugs were present; and residents' personal belongings were not safeguarded.
21 Aug 2023
21 Aug 2023
Confirmed allegations including inoperable air conditioner units, unapproved menus, and bed bugs were unsubstantiated, but a missing money claim was unresolved.
08 Aug 2023
08 Aug 2023
Found that the allegation that the licensee did not maintain control of the property was unfounded. Records showed an interim sublease and management arrangement under which the sublandlord managed operations until a new license was issued.
08 Aug 2023
08 Aug 2023
Investigated the bed bugs allegation; found no evidence of bed bugs after observations and interviews, with residents reporting no infestations.
08 Aug 2023
08 Aug 2023
Investigated complaint of bed bugs at the facility, found insufficient evidence to support the allegation. Residents and staff confirmed no presence of bedbugs during the visit.
08 Aug 2023
08 Aug 2023
Investigated the allegation that the property owner did not maintain control of the property and determined it to be unfounded, with adequate control observed through an interim management agreement.
14 Jul 2023
14 Jul 2023
Found compliance with Title 22 and Health & Safety codes after touring the premises; observed a clean, well-lit, and well-maintained environment with functioning fixtures, proper temperatures, adequate supplies, and active safety systems. Training was provided, and the applicant passed the pre-licensing inspection.
14 Jul 2023
14 Jul 2023
Found one technical violation related to theft and loss policy and procedures. Welfare check showed no immediate safety concerns for residents.
14 Jul 2023
14 Jul 2023
Conducted unannounced visit to evaluate compliance with regulations, facility found to meet requirements for resident care and safety.
14 Jul 2023
14 Jul 2023
No immediate safety concerns were found during the visit, but one technical violation was identified regarding the facility's Theft and Loss policy.
§ 87465(a)(4)
23 Jun 2023
23 Jun 2023
Completed COMP II by telephone, identity verified, and understanding of Title 22 confirmed; advised to email/fax LIC 809 with a copy of photo ID.
Reviewed areas included facility operation, staff qualifications and responsibilities, staff training, applicant and administrator qualifications, grievances and complaints, community resources, food service, medication management, and application document review with a pre-licensing inspection.
23 Jun 2023
23 Jun 2023
Confirmed successful completion of COMP II with understanding of regulatory requirements and key operational areas.
08 May 2023
08 May 2023
Identified that a resident departed the site on 04/27/2023 and had not returned by 04/28/2023, prompting a missing-person report and notification to the case manager; by 04/29/2023 the resident was admitted to a local hospital and, as of 05/08/2023, had not yet returned. Found no deficiencies observed or cited.
08 May 2023
08 May 2023
Investigated an incident where a resident left the facility and was later found at a local hospital. No deficiencies were observed during the visit.
29 Mar 2023
29 Mar 2023
Found no evidence to support the four allegations—financial abuse, failure to safeguard residents' personal belongings, ceiling disrepair, or lack of dignity toward residents. Ledgers tracked resident funds and kept them in a locked location; residents could secure personal items; ceiling repairs were completed after identification; staff interactions with residents were respectful.
29 Mar 2023
29 Mar 2023
Found that the resident was accepted back on 1/24/22 after hospitalization, with staff coordinating discharge planning and medical input to arrange a safe return. The allegation that the resident was unlawfully evicted by not being allowed back after hospitalization is not supported by the evidence.
29 Mar 2023
29 Mar 2023
Found insufficient evidence to prove that staff did not keep residents' rooms free from pests or to treat residents with dignity.
29 Mar 2023
29 Mar 2023
Investigated allegations of financial abuse, poor safeguarding of personal belongings, disrepair of the ceiling, and lack of dignity in resident treatment, finding no sufficient evidence to support any of them.
27 Feb 2023
27 Feb 2023
Found insufficient evidence to support the allegation that staff did not treat bed bug infestation.
27 Feb 2023
27 Feb 2023
Investigated complaint of bed bugs; not enough evidence to prove allegation. Residents and staff interviewed, no signs of infestation.
20 Oct 2022
20 Oct 2022
Investigated allegations that a resident wandered away from the home and sustained a serious injury, and that the absentee notification plan was not followed; found insufficient evidence to prove these allegations.
20 Oct 2022
20 Oct 2022
Investigated alleged incident of resident leaving the facility without notification and suffering injury, but found insufficient evidence to support the allegations.
08 Jun 2022
08 Jun 2022
Investigated allegation that staff failed to administer medication as prescribed to a resident who left the premises for several days. Found that the resident was absent on 4/16 through 4/18; MAR showed missed doses during that period, and while staff stated medication wasn’t provided due to absence, interviews with an outside source and the resident yielded conflicting information, resulting in insufficient evidence to support the allegation.
02 Jun 2022
02 Jun 2022
Identified two self-reported AWOL incidents in which residents left unassisted per physician notes; both returned within a day, staff notified the responsible party and filed missing-person reports, and the absentee notification plan was followed. No deficiencies were found.
08 Jun 2022
08 Jun 2022
Investigated allegation of staff failure to administer medication as prescribed. No evidence found to support the allegation.
02 Jun 2022
02 Jun 2022
Confirmed two instances of individuals leaving the facility without authorization. Staff followed proper procedures and protocols in response to the incidents.
16 Mar 2022
16 Mar 2022
Found infection control practices in place at this location, including central entry screening, symptom checks for staff and visitors, PPE availability, hand hygiene stations, and a designated visitation area, with no deficiencies observed. Found adherence to the COVID-19 mitigation plan and that emergency contact information was posted; an exit interview was conducted.
16 Mar 2022
16 Mar 2022
Confirmed compliance with infection control practices and COVID-19 mitigation measures.
25 Feb 2022
25 Feb 2022
Found that the allegation that staff were unaware the resident was AWOL was unfounded; the resident regularly left the home, and staff were informed of the resident's whereabouts during and after a hospital visit, with no safety concerns identified.
25 Feb 2022
25 Feb 2022
Dismissed unfounded allegation of resident being AWOL due to staff unawareness; resident was found at hospital after being taken in by concerned citizen, returning the following day.
25 Nov 2020
25 Nov 2020
Identified by licensing staff and public health nurses, on-site personnel provided technical assistance and evaluated disinfection, testing surveillance, screening protocols, and PPE; interviews and a walk-through were conducted, followed by a debrief. No deficiencies were found, and an exit interview was conducted with the administrator.
25 Nov 2020
25 Nov 2020
No deficiencies were identified during the visit, and technical assistance was provided to the facility.
07 May 2020
07 May 2020
Confirmed the removal of an individual from the facility following a video call inspection with no deficiencies cited.
18 Feb 2020
18 Feb 2020
Conducted inspection of facility, found no deficiencies. All areas evaluated met regulatory requirements.
31 Jan 2020
31 Jan 2020
Investigated allegations included neglect leading to a resident's death, staff yelling at a resident, lack of resident checks, falling ceiling portions, lack of laundry service, and unclean linens. Found insufficient evidence to prove these allegations occurred.
13 Jan 2020
13 Jan 2020
Interviews and records reviewed did not support allegations of abuse or neglect. No evidence of physical or verbal mistreatment was found. Additionally, allegations of personal items being lost or stolen were unfounded, as no items placed in the care of the facility were lost or stolen.
10 Oct 2019
10 Oct 2019
Confirmed compliance with regulations during a recent visit.
