Windsor Elk Grove Care and Rehabilitation Center

    9461 Batey Ave, Elk Grove, CA, 95624
    3.1 · 68 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but systemic failures

    I had a deeply mixed experience. Many nurses, CNAs and therapists were compassionate, hardworking and helped with recovery, and pet visits were a welcome touch - but chronic systemic problems outweighed those positives: understaffing, slow/unresponsive call lights, long delays for bathroom help (leading to accidents), missed or late therapy and transport, missing paperwork, poor management accountability and even unethical behavior/HIPAA breaches. The building felt dirty, hot (no central A/C), food was bad, and hygiene lapses and rehospitalizations were reported - I would not trust this place for a high-care or post-op patient unless you monitor your loved one constantly.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.13 · 68 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.1
    • Meals

      2.4
    • Amenities

      1.9
    • Value

      3.1

    Location

    Map showing location of Windsor Elk Grove Care and Rehabilitation Center

    About Windsor Elk Grove Care and Rehabilitation Center

    Windsor Elk Grove Care and Rehabilitation Center sits in Elk Grove, California and serves as the area's only skilled nursing facility, caring for an average of 122 residents a day with 136 certified beds. The center operates all day and night, admitting residents 24/7, and provides services for both short-term and long-term stays, so folks can get help with things like recovery or ongoing needs. The staff handles a range of care, including skilled nursing, physical therapy, occupational therapy, speech therapy, wound care, medication support, pain management, diabetic care, podiatry, and more, with complex care available for folks who need it, including behavioral management, hospice care, palliative care, and respite care. Nurses are around 4.03 hours per resident each day, and the nurse turnover rate stands at 28.0%, which does give some idea about how often staff comes and goes.

    Rooms offer standard comforts-some private, some semi-private, with rates between $8,000 and $12,000 monthly-and have nice touches with renovated spaces, sliding glass doors out to personal patios, safety features, kitchenettes or kitchens, washers and dryers, TV, cable, Wi-Fi, and phone hookups. The whole place is fully air-conditioned and has a sprinkler system for safety, with housekeeping and maintenance staff keeping things tidy and in good repair. Meals are planned by a registered dietitian to meet every resident's specific needs, whether it's for therapy, nutrition, or special diets, and they serve food in a group dining room. There are also nutritional assessments to tailor the meal programs. Social activities fill the day as well, ranging from games, outings, performances, wellness programs, and education classes to arts and crafts, all happening in spaces like the games room, dining room, open courtyard, and activities areas. There's guest parking, a fitness center, and property-wide Wi-Fi, which is a handy touch for visitors and residents alike.

    Staff assist with daily living activities such as dressing, grooming, bathing, and toileting, and offer medical services, wound repair, ultrasound, behavioral programs, and transportation. The facility also offers pain management, diabetic care, physical therapy, occupational therapy, and respiratory therapy, aiming to help residents stay as independent as possible. Rooms and shared spaces stay clean, and the overall setting is home-like, comfortable, and serene, with large windows for natural light and individual patios for fresh air.

    Windsor Elk Grove Care and Rehabilitation Center, affiliated with Windsor, says it's dedicated to treating everyone with respect and dignity, and delivers care with a gentle, friendly touch. There's a 4-star rating from Medicare, but it's had a total of 59 cited deficiencies across inspections, with the most recent standard report listing 16 issues, including one tied to infection control and one related to protecting residents from infections. Other noted deficiencies include some that deal with medication management, ensuring that care plans meet professional standards, and making sure there's a working call system in bathrooms and bathing areas for safety.

    The center's website, windsorelkgrove.com, has more details. This is a place for seniors needing nursing home care, whether for a short stay or for longer support, offering a wide range of health and daily living services in Elk Grove.

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