Pricing ranges from
    $5,744 – 7,467/month

    Victor Royale Adult Living

    120 E Laurel St, Glendale, CA, 91205
    3.9 · 15 reviews
    • Independent living
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Affordable clean facility with concerns

    I toured this small, conveniently located retirement home and liked that it's extremely clean, affordable, and includes meals, housekeeping, a doctor onsite, and centralized medication management. Staff were generally helpful and punctual-Peter Babaian answered my questions-and residents were welcoming with activities and decent amenities. Downsides: the place felt dingy with a bad smell, looks a bit like a rehab at times, management seemed disengaged, and there's no outdoor public area except for a smoking spot; shared showers and alcohol access are concerns. Overall, for my budget it's the best option nearby and I plan to visit again.

    Pricing

    $5,744+/moSemi-privateAssisted Living
    $6,892+/mo1 BedroomAssisted Living
    $7,467+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.93 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      3.5
    • Meals

      3.9
    • Amenities

      4.0
    • Value

      3.5

    Location

    Map showing location of Victor Royale Adult Living

    About Victor Royale Adult Living

    Victor Royale Adult Living sits in Glendale, California, with a warm southern Californian feel, and you notice right away that it looks more like a family home than a hospital, which always feels good for folks who want comfort. The staff, like Donna, Ellie, Henry, Scott, Susan, and Lewis, keep busy day and night helping residents with daily tasks, offering personal care, medication reminders, and regular housekeeping so things stay tidy, and they all seem to know just what folks need, whether it's help with bathing, dressing, or some friendly conversation during meals. Meals show up three times a day, made with quality ingredients and packed with nutrition, and the staff make sure even folks with special diets get what they need, and if someone forgets about their medicine, someone's always there to help them manage it safely, which becomes important as you age. Residents pick from a selection of light and airy rooms, each with elegant furnishings and travertine touches, and some rooms offer space for personal items and maybe even a favorite chair, so people feel more at home.

    Transportation's handled well, with free rides to appointments, shopping, offsite activities, and those medical visits most folks need, and since the place sits close to bus lines, it's easy when someone wants to get around on their own. Staff speak English, but there are also helpers who speak Armenian, Filipino, Farsi, and Spanish, because sometimes understanding each other makes everything easier, especially for older adults. The whole building is wheelchair accessible, showers can handle people with mobility needs, and pets are allowed, so no one needs to give up their companion animal if that's a worry.

    For health services, there's a doctor on staff, nurses who are always awake, and regular visits from podiatrists, dentists, and physical, occupational, and speech therapists, so people can get care without leaving the place, except for more serious needs, of course. Insurance and state forms list license number 197605718, and the staff can help with diabetes care by checking blood sugar and reminding folks to use the restroom if they struggle with incontinence, though if someone needs insulin injections, the staff can give reminders but not the shots themselves.

    There are daily activities, both in and out of the building, and you can join in on cultural events, social gatherings, exercise groups, or devotional services either here or at nearby churches, since faith is important to some people and just chatting with neighbors is important to most. If someone fancies a haircut or wants to feel pampered, there's a beauty salon and barber on-site too, and there's always some music or friendly activity going on which seems to keep people's spirits up. Housekeepers handle laundry and linens, there's dry cleaning on site, and plenty of maintenance to keep things running smooth as people go about their day.

    Victor Royale welcomes men and has options for women-only areas, allows folks aged 55 and older, and offers both short-term respite and hospice care if someone's recovering or facing health changes, so family members get peace of mind. The environment feels secure, with round-the-clock staff, safety features throughout, continuous supervision, and an upbeat atmosphere that encourages folks to stay alert, independent, and connected, with plenty of chances to make a new friend or just sit outside in the sun or under the shade with a cup of coffee. This place works for people who want an upscale, tranquil setting with high-quality support, light assistance, and a strong sense of belonging, with all-inclusive pricing that takes away some of the usual worries. Assisted living and memory care options are available, and suites can be personalized, creating the feeling of a real home, not just a place to stay.

    People often ask...

    State of California Inspection Reports

    139

    Inspections

    9

    Type A Citations

    40

    Type B Citations

    6

    Years of reports

    09 Jul 2025
    Investigated two allegations: that staff did not provide adequate supervision allowing a resident to leave unsupervised, and that there was inadequate staff to meet residents' needs. Found there was insufficient information to support either allegation.
    09 Jul 2025
    Investigated allegation that a staff member yelled at residents and treated them with disrespect; interviews and records showed warnings were issued and residents reported disrespectful behavior. Found no evidence that the staff member handled residents roughly or stole belongings; interviews and observations with staff and all residents found no rough handling or theft.
    • § 87468.1(a)(1)
    29 Apr 2025
    Investigated the allegation that staff did not ensure water temperature stayed within the required range; hot water from an outdoor patio faucet tested 117 degrees, though residents and staff reported no concerns and indoor temperatures varied with time of day, leaving no clear evidence that the violation occurred.
    25 Mar 2025
    Found no evidence to support the allegation that a staff member rough-handled a resident; interviews with five residents and staff and a review of records showed no such incidents. Found no evidence to support mismanagement of medications; medication administration remained within prescribed orders and staff consulted the physician for changes.
    15 Mar 2025
    Investigated allegations that staff physically abused a resident and that staff did not treat residents with dignity, and that a resident wandered away; found no evidence to support the allegations, with staff and residents reporting respectful treatment, and records showing one resident could leave unassisted and had briefly left without signing out before returning.
    11 Mar 2025
    Found that a staff member physically abused a resident during a transfer from bed to wheelchair, with the resident reporting being struck in the face. Interviews with residents and staff, along with record reviews, supported this allegation.
    20 Feb 2025
    Found the home was fire cleared for 60 residents and currently housing 53 in 29 bedrooms with two cottages; safety features included locked chemicals, a locked medication room, hardwired smoke and carbon monoxide detectors, and fully charged extinguishers. Found no health or safety hazards; hot water was 115.3°F, temperature a comfortable 76°F, kitchen stocked with two days perishable and seven days non-perishable food, no pool, and linens and towels were adequate.
    23 Dec 2024
    Found insufficient information to confirm the allegation that staff did not ensure the menu was available for residents. The menu was communicated to residents during a printer outage and the new weekly menu was posted once the issue was resolved.
    12 Nov 2024
    Investigated the allegation that a resident's personal belongings were stolen; findings did not confirm theft, with the resident indicating items may have been discarded by staff due to concerns about old or spoiled food and noting a $15.48 reduction in rent. Investigated the allegation that staff were not properly addressing pest infestation; findings showed no current infestation, pest control records indicated routine service, and residents reported no cockroaches or ants.
    04 Sept 2024
    Found insufficient information to verify the allegation that a staff member took a resident's card and withdrew money without permission. No health or safety hazards noted.
    04 Sept 2024
    Investigated the allegation that a staff member or resident sent an inappropriate photo to a resident. Found insufficient information to verify the claim after interviewing staff and residents; no health or safety hazards were noted.
    04 Sept 2024
    Investigated an allegation of inappropriate pictures sent to a resident by unknown staff, with insufficient information found to verify the claim. Conducted interviews with staff and residents, noting no health and safety hazards during the visit.
    01 Jul 2024
    Found all three allegations unfounded: temperatures in the old building were within regulations with residents using portable air conditioners; the new cottage lacked hand rails but did not pose a hazard for ambulatory residents, aided by a ramp; and the door handle in the main building was not in disrepair.
    01 Jul 2024
    Confirmed allegations regarding temperatures and porch hand railings were not substantiated through resident and staff interviews and observational tours.
    • § 87468.1(a)(3)
    27 Jun 2024
    Identified hot water temperatures ranged from 102.0 to 125.6 degrees Fahrenheit, exceeding the allowed 105–120 degrees in several locations. Retesting yielded 120.0 degrees, placing temperatures within the limit.
    • § 87303(e)(2)
    27 Jun 2024
    Confirmed allegation of inadequate hot water temperature, with temperatures ranging from 102.0 to 125.6 degrees Fahrenheit, outside the required range of 105.0 to 120.0 degrees Fahrenheit.
    12 Jun 2024
    Found evidence that a staff member yelled at residents, used profanity, and was rough during diaper changes and baths, with reports of ongoing yelling, indicating residents were not treated with dignity and respect.
    05 Jun 2024
    Found insufficient information to support that staff neglect led to a resident’s unwitnessed fall; the resident is ambulatory, sometimes uses a wheelchair, and no injuries were observed. Found a new floor installation in progress; observed no holes or debris and no signs of floor disrepair.
    05 Jun 2024
    Investigated allegations of neglect in a fall incident and floor disrepair; determined insufficient evidence to verify claims, with no health and safety issues observed.
    22 Apr 2024
    Investigated allegations that staff left a resident in soiled diapers for an extended period and that staff did not meet the resident’s toileting needs. Found no evidence to support either allegation based on interviews and records reviewed.
    22 Apr 2024
    Found insufficient information to support the allegation that staff did not provide adequate supervision, resulting in a resident leaving unsupervised. Found insufficient information to support the allegation that there was not enough staff to meet residents' needs, and no health and safety hazards were noted.
    09 Apr 2024
    Found no indication that staff failed to seek medical attention after the resident suffered significant injuries, as alleged.
    09 Apr 2024
    Investigated a complaint about unsafe walkways and identified cracked and damaged hallway flooring with duct tape. Acknowledging the disrepair, the administrator stated that the flooring would be replaced with carpet.
    • § 87303(a)
    09 Apr 2024
    Identified cracked and broken flooring within the facility, posing a safety risk for residents.
    02 Apr 2024
    Identified lack of access to staff training records during visit. No health and safety issues observed.
    • § 87468.1(a)(1)
    13 Mar 2024
    Investigated allegations that staff hit a resident, harassed a resident, and failed to supervise; found insufficient information to verify these claims. Staff interviews indicated no abuse or harassment, the resident did not report such actions, and records showed a history of self-harm and multiple psychiatric hospitalizations, with the resident leaving the home without signing out and later returning.
    26 Jan 2024
    Confirmed allegations of broken outlet wall plates in resident rooms, but unsubstantiated claims of delays in providing medications, refusal to seek medical attention, lack of cleanliness, failure to safeguard personal items, and staff disrespect towards residents during meals.
    • § 87303(a)
    18 Jan 2024
    Found no health and safety issues and no citations issued following an unannounced visit; detectors were functioning, dangerous items were secured, temperatures were within allowed ranges, and resident and staff records were up to date. Conducted an exit interview with the administrator.
    18 Jan 2024
    Investigated the allegation that staff did not ensure the menu was available for residents to review; internet and printer issues occurred, but the menu for the week of 1/14/2024 was printed, posted, and available for review. Determined there is not sufficient information to verify the allegation at this time.
    18 Jan 2024
    Investigated the allegation that staff failed to ensure the menu was available for residents to review due to internet and printer issues; found insufficient evidence to verify the claim.
    03 Jan 2024
    Investigated the allegation that staff did not notify a resident of a COVID test result; records and interviews showed the resident was notified when results were abnormal and told to quarantine as a precaution. Found that medical records are not stored on-site and must be requested from the doctor, and staff stated the resident received a copy of the COVID test result in a timely manner.
    03 Jan 2024
    Confirmed that all residents at the facility have been vaccinated for COVID, including one resident who received four vaccines. No evidence found to support the allegation of staff not assisting residents with vaccinations.
    12 Oct 2023
    Investigated allegations that staff failed to provide appropriate care and supervision after a fall, failed to render timely medical assistance, and that staffing was insufficient to meet residents’ needs. Determined that autopsy and death records indicated the death was due to natural causes, and an immediate civil penalty was issued.
    12 Oct 2023
    Confirmed staff did not ensure facility is insect-free; Unsubstantiated report of staff not assisting residents in a timely manner.
    27 Sept 2023
    Found a pay phone in disrepair with exposed wiring, but a portable phone near the lobby remained available for residents to use. Found insufficient information to confirm that the resident’s dresser drawer was in disrepair.
    27 Sept 2023
    Identified phone in disrepair and dresser drawer in unsatisfactory condition during the visit.
    31 Aug 2023
    Reviewed an allegation that a resident's medication was not given as prescribed; found the medication was taken with a minor delay within an acceptable timeframe, with no doses missed in the past three months.
    28 Aug 2023
    Found that two staff violated personal rights under Title 22. Served immediate-exclusion orders to the licensee for the two staff.
    28 Aug 2023
    Confirmed violations of personal rights regulations by staff members led to immediate exclusion from the facility.
    15 Aug 2023
    Found that the two allegations were unsubstantiated: maintenance was kept in good repair and residents could use outdoor phones comfortably and freely. No deficiencies were cited.
    15 Aug 2023
    Confirmed allegations of disrepair and limited access to outdoor telephone were investigated but ultimately could not be proven. No deficiencies were found during the visit.
    03 Aug 2023
    Investigated an allegation that staff failed to report an altercation to the proper authorities and that a resident grabbed another by the arm. Found evidence supporting the reporting lapse, but not enough corroboration to confirm the bruising incident.
    03 Aug 2023
    Confirmed an alleged incident occurred involving two residents, but another allegation could not be substantiated due to lack of evidence. No health or safety hazards were found during the visit.
    01 Aug 2023
    Investigated, including staff and resident interviews and on-site observations; found no evidence supporting the allegation that the site was not kept in good repair.
    01 Aug 2023
    Investigated the allegation that the facility was not maintained in good repair, but found no evidence to support this claim. The allegation about maintenance issues could not be proven true or false.
    02 Jun 2023
    Investigated the allegation that the administrator did not respond timely to a written recommendation for extra snacks during afternoon resident council meetings. Interviews showed a May 15, 2023 letter was received, but no written response was provided while discussions with owners continued.
    02 Jun 2023
    Confirmed deficiency in timely response to resident council recommendation.
    26 Apr 2023
    Investigated allegation that staff allowed a resident to access a hazardous area on the premises. Found that the area was fenced and entered with a staff-only code, and interviews indicated residents did not have access to the entrance.
    26 Apr 2023
    Investigated the allegation that staff allowed residents access to a hazardous area found that residents only accessed belongings in the burnt cottage under staff supervision, with secured access controls in place.
    22 Mar 2023
    Found that a resident left the site unsupervised and remains missing; staff reported contacting police and hospitals for updates with no results. Verified by interviews and records that the resident could not leave unassisted and required supervision, supporting the allegation.
    22 Mar 2023
    Confirmed resident eloped from the facility due to lack of supervision.
    • § 87411(d)(3)
    20 Mar 2023
    Reviewed allegations of lack of supervision resulting in injury to a resident, access to hazardous items, lack of safeguarding personal belongings, and lack of bathroom access. Insufficient evidence to support or refute the allegations.
    • § 87411(d)(3)
    16 Mar 2023
    Found an allegation that a resident caused injury to another due to staff's lack of supervision. Interviews indicated supervision during meals and in common spaces, but there was not a preponderance of evidence to prove whether the alleged incident occurred, so the allegation remains unproven.
    16 Mar 2023
    Unsubstantiated resident injury allegation due to lack of supervision at the facility. Inconclusive evidence to prove or disprove the incident.
    15 Mar 2023
    Investigated two allegations: that a back door was in disrepair and could be locked from the inside with a cord, and that a vacant, fire-damaged cottage was not secured, potentially allowing access to a hazardous area. Found that the preponderance of evidence was not met.
    15 Mar 2023
    Investigated claims regarding disrepair of facility doors and unsafe access to a fire-damaged cottage; insufficient evidence found to confirm either issue occurred.
    • § 87411(a)
    • § 87466
    • § 87465(a)(1)
    06 Mar 2023
    Found no preponderance of evidence to prove or disprove four specific allegations: lack of supervision resulting in an injury between residents; a resident having access to a hazardous item that caused injury; staff not safeguarding a resident's personal belongings; and a resident being prevented from accessing the bathroom when another resident locked the door.
    06 Mar 2023
    Confirmed lack of supervision resulted in resident injury, no evidence of hazardous item access, no proof of stolen belongings, and denial of bathroom access allegation.
    • § 87211(c)
    27 Feb 2023
    Investigated claims of resident mistreatment, improper handling of fire exits, water temperature issues, harassment, smoking policy violations, and malfunctioning auditory signals, but insufficient evidence found to prove these allegations.
    25 Jan 2023
    Identified that staff inappropriately completed parts of residents' physician reports, filling in sections that should have been completed by the resident or their physician. Found that residents were not consistently notified or involved in their needs and services plan meetings, with several residents and staff unable to confirm participation.
    25 Jan 2023
    Confirmed inappropriate completion of physician reports and lack of resident notification for care plan meetings.
    • § 87468(e)
    • § 87467(a)(3)
    20 Jan 2023
    Found deficiencies identified during an unannounced site visit, including expired or spoiled canned foods and missing hand soap in resident bathrooms, with concerns about food handling and inventory. Observed generally safe fire equipment, functioning smoke/CO detectors, adequate PPE stock, and secured storage for cleaning supplies.
    20 Jan 2023
    Identified deficiencies in the facility during the inspection.
    27 Dec 2022
    Found no evidence supporting the allegation of inadequate infection-control practices related to COVID-19. Observed staff wearing masks, ample PPE supplies, sanitizers and posters throughout, and residents reporting they regularly receive hygiene supplies.
    27 Dec 2022
    Found the allegation of inadequate COVID-19 precautions to be unsubstantiated after conducting a thorough inspection and interviews with residents and staff.
    22 Dec 2022
    Confirmed no deficiencies observed during the visit following a reported fire incident.
    15 Dec 2022
    Found insufficient evidence to prove whether a staff member locked a resident out in the patio area, though the door lock was difficult to secure during observation. No deficiencies were cited.
    15 Dec 2022
    Investigated allegation that a resident was locked out for 5 minutes; determined there wasn't enough evidence to prove or disprove it happened.
    30 Nov 2022
    Confirmed staff failed to address resident hitting another resident. Aggressive behavior by the resident was substantiated.
    03 Nov 2022
    Investigated allegation that staff did not provide privacy for residents using the phone. Interviews indicated privacy was provided in designated areas, with a cordless phone available; there was insufficient evidence to prove the allegation, and no deficiencies were cited.
    03 Nov 2022
    Found insufficient evidence to prove or disprove the feces-related allegation about cleanup in the cottages, based on interviews with staff and residents and observations showing the site was clean. No deficiencies were cited.
    03 Nov 2022
    Investigated an allegation regarding lack of privacy for residents when using the phone; found insufficient evidence to validate the claim.
    • § 1569.157(c)
    13 Oct 2022
    Confirmed failure to address resident hitting another resident. Residents and staff reported concerns about resident's aggressive behavior.
    • § 87467(a)(3)
    • § 87468(e)
    11 Oct 2022
    Investigated the allegation that staff did not prevent a resident from making inappropriate comments to another resident. Based on interviews and records, the information did not establish the allegation, and no deficiencies were cited.
    11 Oct 2022
    Found during the visit that there was not enough evidence to prove or disprove a resident making inappropriate comments or being provided with a seat during mealtime.
    21 Sept 2022
    Interviews with residents and staff revealed no evidence of staff mistreatment or neglect. Administrator acknowledged personnel conflicts but stated he actively addresses and monitors staff behavior.
    • § 87555(b)(8)
    02 Sept 2022
    Confirmed that staff member yelled at residents based on interviews with staff and residents.
    01 Sept 2022
    Found that the allegation of neglect/lack of care resulting in a resident sustaining multiple pressure injuries was unsubstantiated.
    01 Sept 2022
    Reviewed allegation of neglect/lack of care related to pressure injuries; evidence did not support the claim. Residents participate in council meetings with or without staff present.
    17 Aug 2022
    Determined that the allegation that bed bugs were not being addressed properly was supported by pest control reports and interviews, with records of bed bug treatment in several rooms and a cockroach observed in a bathroom area.
    17 Aug 2022
    Confirmed that issues with cockroaches were present, while most residents did not report seeing bed bugs or cockroaches, evidence supported a cockroach infestation.
    11 Aug 2022
    Found that the allegation that residents were not allowed to wash their clothes was not corroborated; staff reported washing clothes for residents and no requests to self-wash were made. Found that the allegation that bathrooms lacked a pull cord was not corroborated, as signal systems were present and functioning; however, COVID protocol issues were identified due to empty hand sanitizer stations in two cottages, with postings and reminders in place and most residents reporting masks available on request, and several resident rooms measured around 89 degrees.
    11 Aug 2022
    Confirmed allegations of not maintaining a comfortable room temperature and lacking hand sanitizer in specific locations. Other allegations were not corroborated.
    10 Aug 2022
    Confirmed that staff did not treat a resident with respect and dignity by yelling and making inappropriate gestures.
    • § 87468.1(a)(1)
    08 Aug 2022
    Confirmed deficiency in required posted signs at the facility, which were not all displayed during the visit.
    • § 87468(c)(1)
    • § 87507(e)(2)
    • § 1569.38(a)
    • § 87468.2(7)
    05 Aug 2022
    Investigated two allegations: that staff failed to prevent a resident from leaving unassisted, and that staff admitted residents who need a higher level of care. Found that one resident could depart unassisted per the physician's report and that intake procedures and sign-out policies were followed, with residents aware of the policy; not a preponderance of evidence to prove either allegation.
    05 Aug 2022
    Found that staff did not fail to prevent a resident from leaving the facility unassisted and that residents felt their care needs were being adequately met.
    21 Jul 2022
    Found that staff assisted residents with medical appointments and vaccinations, including COVID-related care; the second COVID booster had not yet been administered due to delays in scheduling with public health.
    21 Jul 2022
    Confirmed staff assist residents with medical appointments and COVID vaccinations, although residents have not received a second COVID booster yet.
    15 Jul 2022
    Found no evidence that staff restricted residents' access to phones; phones were accessible and residents reported being able to use them. Found no evidence that first aid was inadequate, that staff failed to intervene when bullying occurred, or that admission agreements were not followed.
    15 Jul 2022
    Investigated allegations of phone availability, first aid provision, and bullying intervention were unsubstantiated, while adherence to admission agreement was found to be upheld.
    • § 1569.50(a)(3)
    • § 87303(b)(2)
    12 Jul 2022
    Found insufficient evidence to prove or disprove two specific allegations: that staff did not keep a resident's bathroom clean and sanitary, and that staff retaliated against a resident for complaining. Interviews with staff and residents yielded mixed information, and the bathroom observed during the visit was clean.
    12 Jul 2022
    Investigated claims that staff did not clean a resident's bathroom and retaliated against a resident for complaining; found insufficient evidence to prove or disprove these allegations, noting that cleaning difficulties were due to a resident preventing staff access.
    30 Jun 2022
    Investigated several allegations at a care facility, confirming one related to delayed diaper changes while finding insufficient evidence for others, including allegations of rough handling and inappropriate staff behavior.
    • § 87625(b)(2)
    21 Jun 2022
    Found that the ombudsman poster was not posted and had been removed during remodeling. Residents reported seeing it a year ago or never, and staff were unsure when it was taken down.
    21 Jun 2022
    Confirmed allegation of missing required poster during inspection visit. Management stated poster was removed during remodeling and will be replaced. Staff and residents noted lack of poster presence.
    • § 87468.2(a)(10)
    04 May 2022
    Found no preponderance of evidence to prove or disprove the allegations that staff refused to comply with a resident's physician's report and that staff spoke to a resident inappropriately; residents interviewed did not corroborate the inappropriate conduct.
    04 May 2022
    Reviewed complaints of non-compliance with a resident's physician's report and inappropriate conduct by staff; determined insufficient evidence to support claims.
    14 Apr 2022
    Visited facility, some allegations regarding staff conduct unsubstantiated.
    11 Apr 2022
    Investigated the allegation that a resident was not given a 30-day notice to change rooms. Found insufficient evidence to determine if the notice was provided as required.
    11 Apr 2022
    Investigated the allegation that residents were not allowed telephone calls; found residents had access to cordless and pay phones, could receive calls, some used personal cellphones, and staff confirmed calls were allowed at all times, with the allegation unsubstantial.
    11 Apr 2022
    Investigated the allegation that residents were not allowed to make or receive telephone calls; found insufficient evidence to prove the claim true or false.
    • § 87303(a)
    21 Mar 2022
    Determined inadequate food service and improper dish sanitization allegations had insufficient evidence, as most residents reported adequate food supply and clean dishes.
    15 Mar 2022
    Found not enough evidence to prove the allegation that a resident did not receive proper notice for a room change; documentation showed the notice was updated to 30 days at the resident's request and served on 3/15/22.
    15 Mar 2022
    Investigated an allegation that a resident did not receive proper notice for a room change. Found insufficient evidence to support the claim, as the resident received notice due to safety concerns following a noticeable decline in their physical condition.
    02 Mar 2022
    Investigated the allegation of not keeping copies of the last 30 days of menus and found insufficient evidence to prove or disprove the claim, as a binder with menus from the past six weeks was observed.
    15 Feb 2022
    Interviews and reviews did not find enough evidence to support the allegation that residents were being forced to change their insurance to the facility's.
    07 Feb 2022
    Investigated allegation of lack of supervision resulting in inappropriate interactions between residents. Found that staffing on the date was sufficient, one resident was in another resident's bedroom for a cigarette, and interviews indicated no inappropriate interactions occurred.
    07 Feb 2022
    Investigated an allegation of lack of supervision leading to inappropriate interactions between residents; found insufficient evidence to confirm or deny the occurrence of such events.
    • § 87468.2(a)(10)
    28 Jan 2022
    Found no deficiencies during the visit. Safety, sanitation, medication storage, and recordkeeping met required standards.
    28 Jan 2022
    Conducted unannounced inspection; no health or safety hazards found; all areas clean and in compliance with regulations.
    22 Dec 2021
    Identified numerous safety and maintenance deficiencies at the site, including no visitor COVID-19 screenings, broken fencing and fence components, cracked windows and doors, damaged bathroom fixtures and tiles, and mold in a shower area. These concerns were noted in relation to a prior complaint and were addressed during a case management visit.
    22 Dec 2021
    Investigated allegations of residents smoking indoors, a resident being pushed by another, and inadequate health accommodations; determined no conclusive evidence was found to substantiate the claims, making them unsubstantiated.
    09 Dec 2021
    Determined that the allegation that a resident changed another resident’s diaper because staff did not change it in a timely manner was not proven. Found inconsistent diapering logs, mixed reports on whether diapering needs were met, and uncertainty about a resident-on-resident altercation, with no conclusive evidence of violations.
    09 Dec 2021
    Investigated allegations of resident diaper changing, record keeping, staff meeting diapering needs, and staff intervention in resident altercation were unsubstantiated.
    08 Nov 2021
    Found insufficient evidence to prove the allegation that staff pushed a resident.
    08 Nov 2021
    Found that the allegation of staff pushing a resident could not be substantiated after interviews with staff and residents.
    04 Nov 2021
    Found insufficient evidence to prove the allegation that staff left a resident in soiled clothing for an extended period.
    04 Nov 2021
    Investigated an allegation that staff left a resident in soiled clothing for an extended period, but insufficient evidence was found to confirm the claim.
    15 Sept 2021
    Determined that the allegation detailing a staff member grabbing a resident's arm, shoving the resident and causing him to fall and bump into furniture, while another resident pushed the staff member, occurred based on video footage and interviews.
    • § 87468.1(a)(3)
    15 Sept 2021
    Confirmed allegation of physical altercation between staff and resident, leading to substantiated findings by the Department of Social Services.
    • § 87468.1(a)(3)
    20 Jul 2021
    Investigated the allegation that staff did not assist a resident with receiving medication; found staff were aware of refusals starting in early June, often encouraged the resident to take pills, documented refusals, and involved medical staff and police when behavior escalated, with not enough evidence to prove the allegation.
    20 Jul 2021
    Investigated allegation that staff did not assist resident with medication; staff were aware of resident's refusal and took appropriate steps, ultimately leading to police involvement.
    15 Jul 2021
    Identified that fire drills were not conducted regularly; the last drill occurred on April 23, 2021 in the afternoon shift, with no documentation provided and staff unable to recall when the drill occurred.
    15 Jul 2021
    Confirmed allegation of not conducting required fire drills at the facility, based on interviews and lack of documentation provided.
    07 Jul 2021
    Identified that residents were not notified to participate in their appraisal needs and services plans. Interviews with staff and residents supported this finding.
    • § 87463(c)
    07 Jul 2021
    Confirmed that residents were not included in the development of their appraisal needs and services plans.
    • § 87463(c)
    • § 87463(c)
    22 Jun 2021
    Identified that the Covid-19 PIN was not posted in an accessible place at the site, though it was provided to management and instructed to display. Identified maintenance concerns, including a loose handrail and lack of grab bars in some bathrooms, with occasional reports of toilet clogs; interviews indicated residents were treated with dignity and cleanliness occurred daily.
    • § 87303(a)
    • § 87468.1(a)(10)
    • § 87303(e)(4)
    22 Jun 2021
    Confirmed lack of required notices posted and identified physical maintenance issues, but did not find evidence of staff mistreatment or inadequate cleaning.
    • § 87468.1(a)(10)
    • § 87303(e)(4)
    • § 87303(a)
    03 Jun 2021
    Found that Resident #1 received an illegal eviction notice. A video call on 6/18/20 showed the resident reading a letter dated 5/29/20 confirming a 30-day eviction, with the administrator present who confirmed the date and wording and that the licensing agency had not received a copy.
    03 Jun 2021
    Confirmed an illegal eviction notice given to a resident.
    • § 87224(f)
    21 Feb 2021
    Identified that staff locked the front doors with a cable and key to prevent residents from leaving when no staff were at the front desk, and left the doors locked overnight. This occurred during the COVID-19 period and raised emergency-access concerns when the fire department could not enter.
    21 Feb 2021
    Confirmed complaint of staff locking doors at night was found to be substantiated due to safety concerns related to COVID-19.
    09 Jul 2020
    Confirmed lack of proper fire escape plan and failure to conduct fire drills at the facility.
    18 Jun 2020
    Investigated complaints of inappropriate touch, meal withholding, inadequate meal time, dirty furniture, and restricted phone use. All allegations were unsubstantiated based on interviews and observations.
    22 Nov 2019
    Investigated a complaint about inadequate personal care supplies; found sufficient supplies and restocking practices in place, but lacked enough evidence to fully verify the complaint.
    • § 87468.1
    • § 87303
    • § 87307
    • § 87307
    • § 87303
    01 Nov 2019
    Found during an inspection that the facility did not respond in writing to resident council recommendations as required.
    • § 87224(f)
    24 Oct 2019
    Confirmed: Lack of supervision led to a resident altercation, failure to report incident to required parties, and refusal to contact law enforcement as requested by a resident.
    • § 87468.1(a)(6)
    22 Oct 2019
    Investigated allegations of missing or stolen belongings; no conclusive evidence found to support the claims. No deficiencies or citations issued.
    • § 1569.695(c)

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