Windsor Post Acute Care Center of Hayward

    25919 Gading Rd, Hayward, CA, 94544
    3.0 · 40 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Neglectful care with inconsistent compassion

    I have a mixed but mainly alarming experience. My mother suffered neglect - left in feces after a diarrhea episode for hours, missed/delayed pain meds, slow call-light response, poor communication and understaffing that contributed to wound complications, hospitalizations and sepsis concerns. The place can be filthy with urine odor, belongings missing, and some staff were unprofessional or abusive, yet a few nurses, therapists (Jasmine) and caseworkers (Valerie/Noemi) were genuinely caring and rehab did help. Bottom line: friendly, helpful employees exist, but inconsistent, sometimes unsafe care and management issues mean I would be very cautious.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.95 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.3
    • Meals

      1.6
    • Amenities

      1.0
    • Value

      3.0

    Location

    Map showing location of Windsor Post Acute Care Center of Hayward

    About Windsor Post Acute Care Center of Hayward

    Windsor Post Acute Care Center of Hayward sits in Hayward, California, and mainly serves people who need rehab or skilled nursing after a hospital stay, and the place has 99 certified beds with about 88 residents, so it's got some room, with a decent occupancy rate of about 89 percent, and folks can expect semi-private rooms they can add personal touches to for comfort while they're healing, so it feels a bit more like home. People staying there get nursing care around the clock and the place has some good vaccination rates-98% of residents get the pneumococcal vaccine and 94% get the flu shot, which does show they're keeping an eye on infection control, and when it comes to special pressures like bed sores or pain, staff do track these numbers, with 15% of short-stay residents getting pressure sores, 11% having moderate to severe pain, and 8% losing too much weight, which helps them stay on top of things even though some numbers seem a bit higher than you'd like. Residents don't spend most of their time stuck in bed or a chair, and the facility tracks possible issues like urinary tract infections, use of catheters, and increases in help needed for daily activities, with 1% having a catheter left in, 4% dealing with UTIs, and 12% needing more help than before, so the staff know what's going on and can respond as needed, though 70% of so-called low-risk folks do lose some control over their bowels or bladder, which might be something families talk about with the staff.

    The center keeps things going smoothly with help from over 5,500 Windsor staff members across all the company's centers and claims a CNA ratio of 3:1 in spots, which helps keep things organized, even if state ratings for RN staffing or nurse staffing aren't posted. They do rehabilitation work including physical, occupational, speech, and recreational therapy, which means people get a lot of support regaining their skills, and they can get therapy help in a range of areas, although sometimes people say therapy isn't as frequent as they want. Folks recovering from surgery or dealing with wounds can get specialized wound care or pain management, and nurses help with things like antibiotics, respiratory care, and palliative support if needed, including help with comfort for end-of-life care. Meals are served restaurant-style and are meant to be nutritious, and the setting is described as warm and comfortable, with indoor and outdoor spaces for activities and sitting outside on the patio or joining events like live music in the recreation room. They offer hospice care, respite stays for temporary needs, and long-term care for folks who need it, so there are options depending on what someone's looking for, plus bedside TVs for downtime and courtyards for those who like fresh air. Windsor Post Acute Care Center isn't in a hospital and doesn't belong to a chain with a lot of other nursing homes-it's a for-profit place, fully sprinklered for safety, and has security set up for patients' information, which gives some peace of mind. They run resident and family councils, so families can get involved, and services are available every day from eight in the morning to four in the afternoon, which works for most folks' routines, and even though the place mostly tracks and reports its care statistics, families might want to talk about details like physical restraint numbers or pressure sore rates if those are important to them. It's not a continuing care retirement community, and it's not a special focus facility, but it does have its place for people needing solid rehab and skilled nursing care after hospital stays, and the staff focus on helping everyone get back to the highest level of independence they can reach.

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