Country Manor Healthcare

    11723 Fenton Ave, Lake View Terrace, CA, 91342
    4.0 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Friendly caregivers, serious care concerns

    I had a mixed experience. Many caregivers - especially Malú, Elvie, Josh, Joel and Lidia - were friendly, patient and attentive; meals were fresh, management and maintenance were prompt, therapy helped my family member gain weight, and the environment often felt safe and social. But inconsistent CNAs, rude/unreachable phone staff, poor communication, missing clothes/items, hygiene and possible overmedication issues (urine-soaked pants, lack of assistance with transfers), and difficulty locating residents are serious concerns that keep me from fully recommending this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.8
    • Meals

      3.7
    • Amenities

      2.0
    • Value

      4.0

    Location

    Map showing location of Country Manor Healthcare

    About Country Manor Healthcare

    Country Manor Healthcare sits in the Lakeview Terrace neighborhood of Sylmar, CA and offers several rental options like apartments and townhomes, but there's not really much detail about the homes except for the apartments themselves, and nobody seems to know exactly what utilities are included, so it's kind of up in the air about that, and the parking situation isn't clear either because there's no word on whether there's a garage or any parking spots, and nothing much about the floors or if there's air conditioning, and for anyone with pets, they won't be able to bring them because pets aren't allowed at all. You'll find a team of friendly professionals providing care around the clock with a focus on geriatric health and personalized attention, and they do offer long-term care and hospice services, plus nursing and rehabilitation services so there's plenty of support for residents needing extra help, and the place has a warm and welcoming environment that most folks will notice. The facility has 99 certified beds and about 96 residents, so it's pretty much running near full at a 97% occupancy rate, and there are specific names and terms used for how things run, but even though there are supposed to be some amenities like pools, patios, spas, barbecue areas, and things like doormen, fitness centers, and waterfront views, none of these outdoor amenities are listed as available now, so it's really best to check what's current. There's decent staff coverage with about 0.25 registered nurse hours, 0.63 licensed practical nurse hours, and 3.03 certified nursing assistant hours per resident each day, and you're looking at some statistics like 9% of long-stay residents have a harder time moving around their room, 5% lose too much weight, and about 28% of low-risk long-term folks lose control over their bowels or bladder, while about 2% are physically restrained or have moderate to severe pain and there's no one with delirium or pressure sores among the short-stay group, and overall, serious pain and infections like urinary tract infections are rare. Pneumococcal vaccination rates are high at 96% for long-term and 87% for short-term residents, and flu shots get given to 95% of long-term and 97% of short-term residents during flu season. The facility has rules in place to make sure residents' families are told right away about injuries, health changes, new treatments, or if a resident needs to move or leave, and there are active resident and family councils so people can speak up if they need anything. Country Manor Healthcare isn't connected to a hospital and doesn't belong to a chain, nor does it offer continuing care retirement services or have a special focus unit, but the buildings are fully sprinklered, and it accepts both Medicare and Medicaid. The company runs as a for-profit business and follows legal protections against discrimination based on gender identity, orientation, or source of income, and while there's talk of a comprehensive list of services and special procedures, it's not specific about what's included, so it could cover a wide variety of help tailored to each person.

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