Bay Towers at Bixby Knolls

    3737 Atlantic Ave, Long Beach, CA, 90807
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.30 · 132 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      3.8
    • Amenities

      3.5
    • Value

      3.0

    Location

    Map showing location of Bay Towers at Bixby Knolls

    About Bay Towers at Bixby Knolls

    Bay Towers at Bixby Knolls sits as a high-rise community where seniors can choose from independent living, assisted living, or active adult apartments in one- or two-bedroom layouts, with kitchenettes and various kitchen types, and the building welcomes pets, which is nice for residents who want to bring their companions along, and there's wireless internet in units too. The apartments have private bathrooms, spacious closets, individually-controlled thermostats, and emergency call systems in every home, so folks have safety and comfort, and there's 24-hour staff on site to help out when needed, including during emergencies, and a nurse is there part-time. Residents can find support as their needs change because the staff create personalized care plans and help with daily tasks like medication management or more if needed, all while fostering independence through a customized approach, and there's even respite care for short-term stays after surgery or to help caregivers take a break.

    The dining room stays open all day with chef-prepared meals, plus vegetarian and other dietary options are offered, and if someone wants a private dinner with family there's a separate dining room for that. Life here moves at a steady pace, with a lot of activities planned every day, from exercise classes and arts and crafts to games, educational seminars, and hobbies that help residents meet others and build friendships, and there's a focus on socialization and keeping busy with the well-stocked library, game room, fitness center, and regular devotional services both on site and off site. There's a beautician for grooming, and the full-service salon adds a feeling of being pampered without having to leave home.

    The grounds have nicely landscaped outdoor spaces, a garden area with wildlife sounds, sturdy walking paths, benches to rest on, outdoor dining spots, a patio with an outdoor grill, and green spaces scattered with large trees, all creating a peaceful spot to take a stroll, relax, or chat with friends. Inside, broad hallways, accessible common areas, and inviting shared spaces such as a living room, piano area, grand dining room, and open courtyard help everyone feel comfortable moving around or joining in. Staff members make a point to get to know people, checking on them and being available for conversation, while housekeeping and trash removal are done to let residents focus on what matters to them.

    There are different choices for those who want an all-in-one home-independent living suits seniors who want an active life without as much upkeep, while assisted living helps with day-to-day activities but continues to encourage as much independence as possible, and nursing care is available when health needs get more complex. Tours can be scheduled, either virtually or in person, for families who want to see everything and ask questions, and the whole place feels like a mix of independence and support, aiming to help residents retire without worries. Bay Towers at Bixby Knolls is licensed by the state of California (license number 198320315), holds up to 65 residents, and is part of the Pacifica Senior Living group, which has special care programs such as Heartland™ and Legacies™ Memory Care, but here, most folks see the community as somewhere you can settle in, make friends, get a little help when needed, stay safe, and enjoy a few luxuries in day-to-day life.

    People often ask...

    State of California Inspection Reports

    26

    Inspections

    2

    Type A Citations

    3

    Type B Citations

    6

    Years of reports

    09 Jul 2025
    Found elevated water temperatures during follow-up checks, with room readings around 105°F to 117°F and the kitchen at 120°F. Conducted an exit interview with the executive director.
    • § 9058
    18 Jun 2025
    Investigated hot water concerns and identified a boiler malfunction that caused inconsistent hot water temperatures in multiple rooms. Investigated heating/air conditioning concerns and found residents largely reported no issues, with operable air conditioning units in many rooms and staff noting portable fans or heaters were available.
    • § 87303(e)(2)
    17 Jun 2025
    Found hot water concerns were linked to a boiler malfunction; repairs adjusted temperature settings, though initial readings varied, and an unusual incident report was not submitted. Found no clear evidence that heating or air conditioning was not functioning; residents reported no issues, staff indicated portable fans/heaters were available, and many rooms had operable AC units.
    • § 87303(e)(2)
    17 Jun 2025
    Identified the allegation that the licensee did not report to the department that one water heater was in disrepair.
    • § 9058
    • § 87211
    22 Oct 2024
    Identified during an unannounced case management visit two buildings on the property with floors dedicated to different care levels—upper floors for assisted living and middle floors for post-acute care—and noted an off-site kitchen across the street that is not licensed and requires a waiver.
    11 Sept 2024
    Found that the allegation of air conditioning being in disrepair and without cooling for over five weeks during a heatwave was not supported; observations showed operable air conditioning in tested areas and comfortable temperatures, and all residents interviewed reported no issues.
    11 Sept 2024
    Found two buildings on site; one licensed to serve 65 residents with 57 bedrooms on the upper floors, while the independent living building was not licensed. Observed clean living and dining areas, adequate furnishings, stocked foods (one week nonperishables, two days perishables), locked and labeled medications, functioning safety detectors, a drill on 08/26/2024, and liability insurance active through 10/01/2024, with all required staff and resident records having clearances; no deficiencies were noted.
    11 Sept 2024
    Identified no deficiencies during the inspection of the facility.
    18 Jul 2024
    Found that the allegation of not properly addressing flooding on the 2nd floor was unfounded; the flooding occurred at a different, unlicensed location, and residents were relocated.
    18 Jul 2024
    Determined that the allegation of improper handling of flooding was unfounded, as the flooding occurred in an area not covered by the licensing authority, and affected residents were relocated safely.
    18 May 2024
    Found no deficiencies after reviewing records and observing the site. Noted secure medications, adequate food supplies, functioning smoke and carbon monoxide detectors, clean living spaces, and proper staff and resident documentation for 65 residents.
    18 May 2024
    Confirmed no deficiencies during inspection of the facility, including staff and resident records, medications, fire safety, and resident living areas.
    03 Jun 2023
    Found no deficiencies after an unannounced annual visit; safety systems, medications, infection control, and resident and staff records were in order, with 42 residents (including 7 in hospice) and a hospice capacity of 10.
    03 Jun 2023
    Confirmed no deficiencies during the visit, with all rooms and systems in good working condition, including infection control practices and staff files.
    07 Dec 2022
    Identified that the residence maintained adequate safety measures and resources for licensure, including functioning alarms, secured medications and records, proper food storage, and unobstructed egress. Fire clearance approved for the requested capacity of 65 residents.
    07 Dec 2022
    Conducted an evaluation of the facility and found it compliant with all required regulations and standards.
    06 Oct 2022
    Confirmed applicant/administrator understood Title 22 and completed Component II by telephone. Reviewed RCFE operations, staff qualifications, program policies, incident reporting, grievances, and required documents, and discussed the COVID-19 Mitigation Plan and PIN.
    06 Oct 2022
    Confirmed successful completion of COMP II process and understanding of key areas related to facility operation, staff qualifications, program policies, physical plant, and COVID-19 mitigation plan.
    28 Jul 2022
    Found that the allegation that staff did not address insects was unsubstantiated.
    28 Jul 2022
    Found no evidence supporting the claim that staff did not address insects; interviews and observations showed flies entering when doors were opened and pest-control records indicated no ongoing issues.
    28 Jul 2022
    Confirmed no issue with insects in the facility based on interviews, observations, and documentation.
    23 May 2022
    Found no deficiencies during the 1-year annual inspection; no citations were issued. All safety systems, medications, and staff records were in order, and no hazards were observed at the site.
    23 May 2022
    Inspection found no deficiencies and all aspects of the facility met required regulations.
    13 May 2021
    Found no deficiencies during an unannounced visit focused on infection control; observed clean, well-maintained rooms and common areas, adequate PPE stock, and active infection-control practices like screenings, sanitizing stations, and masking.
    13 May 2021
    Confirmed no deficiencies observed during an annual visit focused on infection control measures at the facility.
    06 Dec 2019
    Confirmed failure to adhere to facility policies resulting in a preventable incident. Substantiated allegation of neglect leading to resident suicide.

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