Mirador estimate
    $6,000/month

    Bentley Hills by Serenity Care Health

    3121 Castle Heights Ave, Los Angeles, CA, 90034
    4.0 · 8 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Mostly positive care, some concerns

    I placed my mother in this small, home-like, dementia-oriented board-and-care in a beautiful, quiet area and appreciated the friendly, professional, and usually very available staff, the clean comfortable rooms, high privacy, and lower cost. Drawbacks: uneven room sizes (one small room not clean), some run-down areas, occasional understaffing (e.g. 2 caregivers for 6, 1 overnight) and almost no activities - with her agitation and hallucinations I'm unsure it's ideal, but overall I'm fairly pleased.

    Pricing

    $6,000+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Housekeeping and linen services

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    4.00 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.8
    • Meals

      4.0
    • Amenities

      2.0
    • Value

      4.0

    Location

    Map showing location of Bentley Hills by Serenity Care Health

    About Bentley Hills by Serenity Care Health

    Bentley Hills by Serenity Care Health sits in a quiet neighborhood south of Beverly Hills and Century City, next to Cheviot Hills, and holds a state license (197607400) for residential care. The facility's made to feel like home, with just 6 beds, where folks can pick either private or companion rooms and bring decorations to make things cozy the way they like, some even bring pets if arrangements are made. Staff make sure people get meals three times a day, tailored for any special diets, and help with cleaning the rooms, doing laundry, and changing linens, so nobody has to worry about chores when they don't feel up to them. Bentley Hills has support for seniors who need help with medication, bathing, grooming, dressing, personal hygiene, and getting around, with staff able to assist both ambulatory and non-ambulatory residents, round the clock. The community covers different types of care, like assisted living for seniors who're mostly independent, memory care for those with Alzheimer's or dementia, as well as respite care for short-term stays, and even home care services for folks who want help while still living at home. There's an onsite pharmacy for convenience, help with managing medicine, and care plans designed for each person's needs. Residents get lots of activities like arts and crafts, music, group games, hobbies, and even have a musical group and regular game nights. There's a recreation room, cable TV and internet in rooms, and both indoor and outdoor common areas, so people can spend time together or on their own, however they feel that day. Meals happen in a community dining room with restaurant-style service, and guests can join for meals or even stay overnight. The facility also provides transportation, parking for guests, and keeps visiting hours from 7:00 AM to 7:00 PM daily. For spiritual and social engagement, devotional services plus onsite and offsite activities give folks something familiar and meaningful to look forward to. Bentley Hills by Serenity Care Health aims to give seniors a warm and peaceful place to live, with extra help when they need it, and to keep everyone as independent and comfortable as possible with a friendly staff who take care to meet each person's preferences.

    People often ask...

    State of California Inspection Reports

    40

    Inspections

    8

    Type A Citations

    14

    Type B Citations

    6

    Years of reports

    19 Apr 2022
    Identified ongoing noncompliance with liability insurance requirements previously cited, with additional penalties assessed.
    19 Apr 2022
    Identified non-compliance with liability insurance requirements during the visit.
    25 Feb 2022
    Identified ongoing noncompliance with liability insurance coverage requirements following a prior citation, with additional citations issued and civil penalties assessed. Remained at $1,000,000 per occurrence and $3,000,000 aggregate, with no changes to the liability policy.
    25 Feb 2022
    Confirmed failure to comply with liability insurance requirements, resulting in issuance of citations and civil penalties.
    26 Jan 2022
    Identified ongoing noncompliance with liability insurance requirements after an unannounced case management visit to follow up on a September 2021 citation; additional citations were issued, civil penalties assessed, and an exit interview conducted.
    26 Jan 2022
    Confirmed failure to comply with liability insurance coverage requirements and issued citations.
    03 Dec 2021
    Confirmed an unannounced case-management visit to follow up on a past citation, spoke with the house manager, and found that liability insurance coverage is currently in effect.
    03 Dec 2021
    Conducted an unannounced visit to follow up on a previous citation. Obtained proof of liability insurance coverage during the visit.
    04 Nov 2021
    Identified a failure to maintain the required liability insurance coverage at the site. Civil penalties were assessed, additional citations issued, an exit interview was conducted, and appeal rights were explained to staff.
    04 Nov 2021
    Identified noncompliance with liability insurance requirements during visit.
    08 Oct 2021
    Identified continued non-compliance with liability insurance coverage requirements at this site. Additional citations were issued and civil penalties assessed, and an exit interview was conducted with appeal rights provided.
    24 Sept 2021
    Identified that an accusation was not posted in a conspicuous location and that residents, their representatives, or the ombudsman were not notified as required. Also found missing resident rosters and inability to obtain copies of resident registers, with civil penalties possible for noncompliance.
    29 Sept 2021
    Found failure to submit proof of liability insurance, with civil penalties assessed.
    08 Oct 2021
    Found noncompliance with liability insurance coverage requirements during the visit.
    29 Sept 2021
    Confirmed deficiencies related to liability insurance were not corrected during the visit. Civil penalties were assessed.
    24 Sept 2021
    Found deficiencies in posting required information, notification to residents, and provision of resident roster during an inspection visit.
    • § 1569.605
    • §
    • § 1569.38
    • § 1569.38(e)
    30 Aug 2021
    Determined that the meeting covered closing several sites and relocating residents, along with eviction procedures and reporting requirements under applicable rules.
    30 Aug 2021
    Confirmed closure plan for multiple facilities including relocation of residents by specified deadline.
    23 Aug 2021
    Found ongoing noncompliance with liability insurance coverage requirements; civil penalties are being assessed.
    23 Aug 2021
    Identified non-compliance during a follow-up inspection. Civil penalties are being assessed.
    19 Aug 2021
    Identified failure to provide proof of liability insurance coverage; follow-up could not verify because the corporate office was handling, and new citations were issued.
    19 Aug 2021
    Confirmed failure to provide proof of liability insurance coverage, resulting in citations being issued.
    • §
    02 Aug 2021
    Identified that the accusation to revoke the license had not been posted in a conspicuous location and that residents, their responsible parties, and the local Long-Term Care Ombudsman had not been notified within 10 days. Administrator stated the accusation was placed in a file but could not provide proof, and that liability insurance had reportedly lapsed.
    02 Aug 2021
    Confirmed lack of notification to residents, families, and ombudsman of legal action, failure to post required documentation, and absence of liability insurance at the facility.
    • §
    • § 1569.605
    • §
    • § 1569.50
    • §
    20 Jan 2021
    Identified the allegation that residents' right to have visitors visit privately during reasonable hours without prior notice was not upheld, resulting in a civil penalty.
    08 Jan 2021
    Identified that LTCO were denied entry on 01/07/2021 by staff and the director of operations during a telephonic case-management visit prompted by COVID-19. Found deficiencies based on LTCO interviews and record reviews.
    20 Jan 2021
    Identified violation related to residents' rights regarding visitors during the inspection.
    08 Jan 2021
    Found deficiencies based on interviews and record reviews.
    • § 87468.1
    04 Mar 2020
    Visited the facility multiple times, requested proof of liability insurance, issued civil penalties for non-compliance.
    20 Feb 2020
    Reviewed multiple visits from August to February and found repeated deficiencies in proof of liability insurance coverage resulting in ongoing civil penalties.
    05 Feb 2020
    Identified repeated failure to provide required insurance coverage, resulting in ongoing civil penalties being issued.
    22 Jan 2020
    Reviewed inspections revealed repeated failure to provide proof of liability insurance, resulting in ongoing civil penalties being issued.
    08 Jan 2020
    Confirmed lack of compliance with insurance requirements, resulting in ongoing civil penalties.
    • § 87468.1
    23 Dec 2019
    Insufficient liability insurance coverage resulted in ongoing civil penalties being issued by the Department of Social Services.
    • §
    12 Dec 2019
    Identified ongoing non-compliance with insurance requirements, resulting in multiple civil penalties being issued.
    27 Nov 2019
    Confirmed multiple violations, including failure to provide proof of liability insurance as required by regulations. Civil penalties were issued for non-compliance.
    • § 1569.605
    • § 1569.38(e)
    • §
    • § 1569.38
    13 Nov 2019
    Identified a failure to provide proof of liability insurance, resulting in the issuance of civil penalties.
    04 Nov 2019
    Confirmed lack of proof of Liability Insurance during multiple visits by Licensing Program Analysts, leading to the imposition of Civil Penalties.
    23 Oct 2019
    Requested information regarding liability insurance not submitted as of latest visit, resulting in a civil penalty being issued.
    • § 1569.605
    • § 1569.50
    • §
    • §
    • §
    14 Oct 2019
    Identified lack of current liability insurance during inspection visits in August and September.

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