AnonymousCurrent/former resident
    2.0

    Wonderful staff, terrible management, unsafe

    I live here and the frontline staff are wonderful - caring, helpful, and the rooms are clean in a charming old hotel-style building; residents get along and I generally felt safe. That said, management is awful: inattentive bosses, limited housekeeping (maids do a lot of DIY cleaning), poor food at times (burnt or bland canned veg; lunch is the main meal), and strict rules that put some at eviction risk. I've also heard or seen nasty rumors, bullying of non-English speakers, and signs of drug activity and a resident death - great staff can't make up for bad leadership.

    Pricing

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    Amenities

    2.67 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      3.2
    • Meals

      3.5
    • Amenities

      3.5
    • Value

      2.7

    Location

    Map showing location of Windsor Hall

    About Windsor Hall

    Windsor Hall sits in Los Angeles, CA and serves as a senior living community with several care options under one roof, so people who move in can find independent living, assisted living, memory care for dementia or Alzheimer's, and even nursing or rehab services in the same place, and that really helps families who want to know their loved one can stay as needs change, and it makes transitions a bit easier because folks already know the caregivers and surroundings. The staff at Windsor Hall keeps watch 24 hours a day, ready to help with medication, daily tasks like bathing or dressing, and support for people who may wander or need extra memory care, and there's a strong focus on wellness, with programs and activities every day so seniors get to socialize, keep their minds active, and feel part of the community, whether that's with group events, educational talks, or just spending time with friends in the common areas. There's an independent living program for active seniors who want to come and go as they please but know help is right there if needed, and meals here are restaurant-style with one or two served every day, plus the kitchen can often meet special dietary needs, so folks don't have to worry about cooking if they'd rather not.

    Windsor Hall offers studio apartments, and rooms can be furnished for a fee, making it easy for someone moving in. The place allows pets, which helps many people feel at home, and it follows a strict no-smoking rule indoors, both public and private. Basic services like laundry and housekeeping run weekly, and the staff keeps things clean and tidy, so seniors can just focus on living their lives, and complimentary transportation means nobody has to worry about driving to appointments or events. When families need memory care, Windsor Hall keeps routines steady with dementia-friendly environments and trained aides, making sure everyone is safe but also can be as independent as possible, and the team works hard to make care adjust to what each person needs since no two people are exactly alike.

    The community tries to be a good resource for families who aren't sure what's best, offering guidance with a local senior living advisor, help navigating care questions, and clear published pricing up front, which means people know what they're getting into. The building's set up so it works for weddings, social gatherings, or special occasions, and there's an elegant feel to the common rooms and event space, so celebrations go smoothly if a resident or family wants to host something. There's an Assisted Living Waiver (ALW) Program here, too, so Medi-Cal beneficiaries can get affordable housing and care. Overall, Windsor Hall focuses on meeting residents where they are, supporting health and safety, and giving people options as they age, sticking with a simple, straightforward approach to care and daily living.

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