I spent three years in Silver Oaks' memory care - staff were initially helpful and kind, even providing a hospital bed and support during COVID - but after a management change the level of care collapsed. Hygiene slipped, residents (including my mom) had recurrent UTIs, unexplained bruises, frequent infections and ER visits, falls, long delays for basic needs, unpleasant odors, and poor communication; I moved her to another facility and she later went on hospice. By contrast, my dad's current memory care (administrator Rosie) has warm, attentive staff who acted quickly to save his life and provide high-quality dementia care at good value. I strongly advise against Silver Oaks.
Silver Oaks Memory Care in Menlo Park, California, sits on a quiet street at 16 Coleman Place and looks like a small bed and breakfast from the outside, with a cozy brick fireplace, an inviting front patio, and plenty of green plants at the entryway. The place was built for seniors who have Alzheimer's, dementia, or other memory loss, and the building has secure spaces made just for memory care, so residents with wandering or behavior issues stay safe, and if people need, they can get behavioral care too. Silver Oaks has secure studios and suites on one floor with newly updated, open interiors and plans to remove more walls for even bigger, brighter spaces, so people won't feel boxed in, and everything has been made with comfort and security in mind for those who need extra support. Staff have decades of experience and always work on the main floor to stay close to residents and one another, making it easier for them to respond and care for folks who need help with daily things or even more involved needs like assisted transfers, incontinence care, diabetes management, or medication help, with care available day or night.
Residents can join the Aviator Care Program that focuses on memory care, social connection, and overall well-being, with activities and therapies led by a full-time activity director who gets everyone involved in things like yoga, art, karaoke, or just spending time together, so people don't end up feeling lonely. Meals are cooked from scratch, and staff can make special meals for anyone who needs low-sodium or low-sugar, and housekeeping and laundry services keep things neat and clean without hassle. The campus includes safe outdoor spaces to walk or relax, activity rooms, naturally lit spots for resting, wheelchair-accessible bathrooms, and even on-site beautician services, and if people need to get out, there's transportation and parking.
Families will see the staff work hard to make meaningful connections and support caregivers with advice or resources, knowing the focus is just on providing a secure, calm place for people with memory loss to have a better life, and the community tries to keep care affordable, starting at $7,000, so it's possible to stay in Menlo Park and get the help needed without losing the warmth and simple feel of a family home. Silver Oaks Memory Care has other locations in Sunnyvale and Montara, but this Menlo Park spot is purpose-built for memory care on a single campus, letting people get more help as their needs change, all while staying in one familiar place.
People often ask...
Silver Oaks Memory Care offers competitive pricing, with rates starting at a cost of $5,500 per month.
Silver Oaks Memory Care offers assisted living and memory care.
There are 23 photos of Silver Oaks Memory Care on Mirador.
The full address for this community is 16 Coleman Pl, Menlo Park, CA, 94025.
Yes, Silver Oaks Memory Care offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
51
Inspections
3
Type A Citations
5
Type B Citations
4
Years of reports
09 Jul 2025
09 Jul 2025
Found residents were eating breakfast and engaging in activities, with a comfortable temperature and adequate lighting; resident rooms had required furnishings, but no non-skid mats were observed in bathrooms.
Found safety measures and documentation in order, including locked medications, sharps, and chemicals; carbon monoxide monitors functioning; fire extinguishers current; emergency drills conducted every two months; five resident records and five staff records reviewed with complete, signed information, and medications accounted for.
§ 9058
§ 87303(e)(5)
18 Mar 2025
18 Mar 2025
Found staff mismanaged a resident's medication, with pills observed on the floor and the resident reportedly hiding or spitting out meds. Found that the allegation of injury from toothpaste usage was true, while reports of dirty rooms, inadequate bedding, poor hygiene, and mold were not supported by the evidence.
§ 87465(a)(4)
26 Dec 2024
26 Dec 2024
Determined that the allegation that staff did not re-order the resident's medication on time, causing seizures, is UNSUBSTANTIATED.
22 Oct 2024
22 Oct 2024
Found not enough evidence to prove the allegations that residents lacked incontinence supplies, COVID protocols were not followed, and staff did not meet residents’ needs.
20 Sept 2024
20 Sept 2024
Found that the allegation of misdispensing an antibiotic was supported by the evidence. Observed that the prescription was filled and sent to the site only once, and nurses noted on three dates that the medication was not dispensed as prescribed, meeting the preponderance of evidence standard.
§ 87465(a)(4)
05 Jul 2024
05 Jul 2024
Found residents engaged in activities and the setting was well maintained, with safe temperatures, adequate linens and supplies, and proper safety features. Five resident and five staff records were complete with up-to-date training and medication management in order, the administrator was certified on site, hospice waiver requirements were met, and no deficiencies were cited.
05 Jul 2024
05 Jul 2024
Completed annual visit found all residents well cared for, staff trained, and facility meeting all required standards.
18 Apr 2024
18 Apr 2024
Investigated a death by choking during feeding; the resident was non-ambulatory and had a Do Not Resuscitate order. Police reported EMS instructed staff to remove food from the mouth, and staff had updated first aid training; no deficiencies were identified.
18 Apr 2024
18 Apr 2024
Found that the allegation that staff were not mandated reporter certified was unfounded. Interviews and records showed all staff signed mandatory reporting forms and followed the proper reporting process.
18 Apr 2024
18 Apr 2024
Found insufficient evidence to prove the allegation that staff did not safeguard residents’ personal belongings, and insufficient evidence to prove the allegation that staff are not meeting residents’ needs.
18 Apr 2024
18 Apr 2024
Determined insufficient evidence to prove the bruising was caused by staff. Interviews showed the resident is combative with staff, while a visitor rough-handled the resident, and the PCP noted bruising can be related to aging or other medical problems; no bruises were found on areas typically linked to abuse.
18 Apr 2024
18 Apr 2024
Investigated the allegation that a resident sustained unexplained bruises, confirmed combative behavior and no evidence of staff misconduct, concluding the cause is unsubstantiated.
18 Mar 2024
18 Mar 2024
Conducted an unannounced case management visit on 3/18/24, meeting with the administrator and resident care coordinator to explain the purpose. Noted that on 2/12/24 an incident involving a resident choking was reported; reviewed pertinent documents; no deficiencies were cited.
18 Mar 2024
18 Mar 2024
Reviewed incident report of a resident choking, found no deficiencies during visit.
11 Jan 2024
11 Jan 2024
Found that the allegation that staff did not provide the resident's authorized representative with a refund was unfounded. Emails were sent to the finance person, who was on vacation, and after reviewing the overpayment, a refund check was issued.
11 Jan 2024
11 Jan 2024
Found the allegation that staff failed to provide a resident's representative with a refund to be unfounded; email communication was unanswered due to staff vacation, but a refund check was issued.
29 Dec 2023
29 Dec 2023
Found the allegation that staff did not ensure changes in a resident's condition were brought to a physician's attention to be unfounded. Records showed correspondence among care staff and a physician addressing a medication adjustment.
29 Dec 2023
29 Dec 2023
Determined that the allegation about staff failing to inform a physician of changes in a resident's condition was unfounded, as records showed communication and medication adjustments by the physician.
01 Sept 2023
01 Sept 2023
Found that the allegation staff did not ensure residents' bathing needs were met was unsubstantiated, as residents were observed clean and baths or showers occurred on schedule. Found that the allegation bathrooms and showers were filthy was unsubstantiated, with cleaning observed throughout the day and records showing frequent cleaning, and the allegation that medications were not administered per physician's instructions was unsubstantiated, as all medications including PRNs were logged and given as ordered.
06 Nov 2023
06 Nov 2023
Found no evidence that staff could not communicate with residents due to language barriers; observed a mix of Spanish-speaking and English-speaking caregivers who attempted communication, including basic sign language.
25 Oct 2023
25 Oct 2023
Found that the allegation that a staff member spoke to residents inappropriately was unfounded. Interviews with staff and residents showed no evidence of such behavior, and residents described staff as helpful and stated they feel well cared for.
06 Nov 2023
06 Nov 2023
Found no evidence of staff unable to communicate with residents due to a language barrier.
25 Oct 2023
25 Oct 2023
Identified that an immediate exclusion letter was delivered to exclude a staff member who had previously worked there, and the administrator reviewed the letter.
25 Oct 2023
25 Oct 2023
Exclusion for a staff member due to past work history.
06 Oct 2023
06 Oct 2023
Found that the allegation that staff mishandled a resident's medications and did not administer them as prescribed was unfounded.
06 Oct 2023
06 Oct 2023
Confirmed mishandling of medications was unfounded after reviewing records and conducting interviews.
01 Sept 2023
01 Sept 2023
Found that residents were fed and hydrated on a schedule, with staff offering assistance, hydration stations available, and beverages provided by families when needed. Found that visitors were not banned and could visit without issue; only two falls were reported with no clear evidence of staff negligence; UNSUBSTANTIATED.
01 Sept 2023
01 Sept 2023
Investigated allegations included unmet bathing needs, facility uncleanliness, and improper medication administration; determined there was insufficient evidence to prove these claims. Residents were observed to be clean and well-groomed, the environment was tidy, and medication records indicated proper administration.
23 Aug 2023
23 Aug 2023
Found that staff promptly intervened to prevent resident-to-resident abuse and redirected aggressions. Found that authorized representatives were informed about incidents through calls, texts, and emails, with incident records confirming reporting.
23 Aug 2023
23 Aug 2023
Found generally good care with safe, well-maintained spaces, adequate food, and competent staff; however, three of four residents’ medication records were not logged and were updated right away.
§ 87465(a)(6)
23 Aug 2023
23 Aug 2023
Confirmed that allegations of physical abuse and failure to inform authorized representatives of incidents were unsubstantiated based on interviews and record reviews.
28 Apr 2023
28 Apr 2023
Identified that a resident eloped when a family member used the exit code and the door was not shut, and no deficiencies were cited.
31 Jul 2023
31 Jul 2023
Identified missing narcotics from two hospice patients after a shift change; a staff member was the main suspect and admitted taking them, police were notified, and the narcotics were not recovered. Two residents received PRN doses, families and hospice agencies were notified, the staff member was terminated, no further missing narcotics were found after an audit, and final police report was pending.
31 Jul 2023
31 Jul 2023
Confirmed missing narcotics incident occurred on July 25, 2023, involved an identified suspect, led to police notification, and subsequent termination of the suspect; no residents missed medication and replacements were provided.
17 Jul 2023
17 Jul 2023
Found that the allegation that staff cannot effectively communicate with residents was unsubstantiated; staff reported incidents promptly, used walkies to call for help, and promptly addressed residents’ needs.
17 Jul 2023
17 Jul 2023
Determined that staff effectively communicate with residents and promptly address any incidents or needs, leading to the allegation being unsubstantiated.
19 May 2023
19 May 2023
Identified five aggressive incidents by a resident with dementia, witnessed by staff, including grabbing, slapping, hitting, and throwing water and soup at others, with the resident later hospitalized under a 5150 hold. Documentation did not show updates to the resident’s records addressing the aggressive behavior.
19 May 2023
19 May 2023
Identified deficiencies in addressing aggressive behaviors in a resident with dementia were found during a recent visit.
§ 87463(a)
12 May 2023
12 May 2023
Found that the allegation that staff failed to prevent harm by a resident and maintain a safe environment was unfounded, with staff intervening when residents grab or touch others and no harm observed. Found that the allegation of a resident sustaining an injury while in care was unfounded; interviews and observations showed no injuries, staffing was adequate, and personal belongings were safeguarded and returned to owners.
12 May 2023
12 May 2023
Allegations of resident harm and injury were investigated and determined to be unfounded, staffing concerns were unsubstantiated, and residents' personal belongings were found to be safeguarded appropriately.
28 Apr 2023
28 Apr 2023
Determined no deficiencies were found during unannounced visit following elopement incident. Updated policy implemented for safety and security measures.
27 Mar 2023
27 Mar 2023
Investigated two COVID-related concerns: forcing COVID-negative residents to isolate in their rooms, and lack of activities for residents. Found that COVID-negative residents were able to leave rooms and participate in activities, while COVID-positive residents were isolated with redirection and masking; the activities director provided activities for both groups, and there was not enough evidence to prove either allegation.
27 Mar 2023
27 Mar 2023
Investigated allegations of staff forcing COVID-negative residents to isolate and not providing activities; found insufficient evidence to prove these claims.
22 Mar 2022
22 Mar 2022
Found that staff failed to seek timely medical attention for a resident displaying infection symptoms, delaying care by about a week. A UTI was later confirmed and treated with antibiotics, and documentation of observations and treatment was incomplete due to staff shortages.
21 Mar 2022
21 Mar 2022
Determined that staff neglect of supervision substantiated the allegation of unexplained injuries, as the client reported leg pain, bruising and gait changes, and a pelvic fracture consistent with a fall was later found with delayed notification to the physician. Hygiene-related concerns were unsubstantiated.
22 Mar 2022
22 Mar 2022
Identified deficiency in seeking timely medical attention and documenting care provided in response to client's health concerns.
§
21 Mar 2022
21 Mar 2022
Confirmed that staff failed to promptly inform medical professionals of client's leg pain and bruises, leading to a delay in medical treatment for a pelvic fracture.
§ 87466
14 Dec 2021
14 Dec 2021
Verified COVID-19 signage, entrance screening, and documentation for residents, staff, and visitors; infection-control practices, daily monitoring records, and a 30-day PPE supply were in place. Observed proper storage of medications, toxins, and sharps; comfortable temperatures and lighting; dining areas with social distancing, and posted COVID-19 signage; administrative documents were requested by 12/21/21.
14 Dec 2021
14 Dec 2021
Confirmed COVID-19 safety measures in place, including screening logs, signage, and infection control practices. Site free of hazards, with proper medication storage and social distancing in dining area.
02 Sept 2021
02 Sept 2021
Found that the allegation regarding refunds and 30-day termination notices was unfounded. A hardcopy admission agreement was mailed to the responsible party, a verbal 30-day notice was given on 12/02/20, and the resident moved out on 12/24/20 after December had been paid in advance.
02 Sept 2021
02 Sept 2021
Investigated allegations regarding notifications and refunds for termination of services. Allegations were unfounded.
