I've had a very positive multi-year experience: gorgeous, impeccably maintained facility with stunning bay views, active programs, good food and engaged residents. The care team-especially Cheryl Laven and several nurses/caregivers-was compassionate, responsive and often went above and beyond; memory care felt family-like and end-of-life support was thoughtful. Downsides: it's pricey and there were occasional staffing shortages, slow services and billing hiccups, so you need to advocate. Overall, I felt my loved one was in good hands and would recommend it.
Ivy Park at Oakland Hills sits in the quiet foothills and overlooks beautiful views of the Oakland Hills Country Club, and while the building itself is two stories tall, it feels homey and well cared for, with grand foyers, lovely artwork, and quiet sitting areas placed throughout, and people come in and out for visits or to use the activity studios, library, or the cozy living rooms with fireplaces and soft chairs where you can watch TV if you like. The community welcomes pets, and the outdoor spaces include gardens, benches, walking paths, and scenic views of the cityscape, so there's always a place to stretch your legs, take in the air, or just sit for a while. The facility is wheelchair accessible, has a no smoking policy inside, and follows resident safety protocols, so you'll notice grab bars in the bathrooms, secure settings in the memory care areas, and emergency call buttons fitted throughout, and families can visit and join in, since they do value keeping everyone connected as much as possible.
Residents can choose from several room types, from comfortable studios to one-bedroom units, each set up with practical things like blinds, bedside lamps, tables, white cabinets, and mini-fridges, and the bathrooms are private and fitted with safety bars. Ivy Park at Oakland Hills offers assisted living, memory care, independent living, short-term respite care, skilled nursing, and continuing care, so folks with many different needs find a place here, whether you want a little help with meals, need help with bathing, medication, and dressing, or require more care if you have Alzheimer's or dementia, as the staff specializes in both those areas and tries to make life as safe, engaging, and easy as possible. Nurses and Licensed Vocational Nurses are on staff around the clock to help with health needs, and they have doctor and nurse on-call options, homecare, hospice, and therapies like physical, occupational, and speech therapy, and even podiatrist and dentist visits can be arranged on site, so you don't really have to worry about getting care when you need it.
Meals are served daily and focus on nutrition and quality, and there's a bistro for lighter meals, plus private dining rooms for special occasions. People who need diabetic care or personalized nutrition get help tracking their blood sugar, managing medication, and are given guidance for tailored meals. Staff handle laundry and weekly housekeeping, and scheduled transportation is available for errands or appointments in town. There are lots of activities-some folks like the devotional services, some join in for educational events, social mixers, entertainment, or just group games and crafts, and everything's designed to help people stay active, connected, and content. The memory care program tailors activities to help with cognitive health while keeping the environment secure, and the overall approach is compassionate, straightforward, and not over the top, focusing on what people need and want as they move through different phases of retirement. Amenities like Wi-Fi, parking, an on-site beautician, and flexible room choices make life comfortable, and staff pay attention to detail so people living at Ivy Park at Oakland Hills can focus on living well, no matter the level of support they require.
About Sunrise Senior Living
Beginning with a single community in 1981, there are now more than 280 Sunrise Senior Living communities throughout the U.S. and Canada. Each of our communities maintains the mission laid out by Sunrise founders Paul and Terry Klaassen more than 40 years ago: to champion quality of life for all seniors.
The Klaassens’ vision to redefine senior care resulted in a resident-centered approach to care that focuses on the individuality of each resident and has set the standard in the assisted living industry. We are defined by our people. Our team of serving hearts are guided by our mission, Principles of Service and Values – all of which help encourage independence, preserve dignity and enable freedom of choice for each resident.
People often ask...
Ivy Park at Oakland Hills offers competitive pricing, with rates starting at a cost of $6,564 per month.
Ivy Park at Oakland Hills offers assisted living and memory care.
There are 26 photos of Ivy Park at Oakland Hills on Mirador.
The full address for this community is 11889 Skyline Blvd, Oakland, CA, 94619.
Yes, Ivy Park at Oakland Hills offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
68
Inspections
5
Type A Citations
8
Type B Citations
5
Years of reports
14 Apr 2025
14 Apr 2025
Investigated allegations that staff did not provide assistance for the resident to participate in activities due to insufficient staff. Found that a timely reappraisal followed a change in condition, and found no evidence of inadequate supervision resulting in unwitnessed falls.
§ 87219(f)
11 Apr 2025
11 Apr 2025
Found that the allegation that the licensee did not provide the resident with a refund was unsubstantiated.
02 Oct 2024
02 Oct 2024
Found that each specific allegation—medication administration as prescribed, adequate staffing, a working telephone, safeguarding personal belongings, and a safe environment—lacked a preponderance of evidence to prove they occurred. Concluded that no violation was established.
02 Oct 2024
02 Oct 2024
Investigated the allegations that staff used a resident’s bank account to make purchases and that staff stole from a resident. Found no evidence to support either claim.
02 Oct 2024
02 Oct 2024
Found that the allegation of insufficient staff to meet residents' needs was addressed by interviews with 5 staff who reported adequate staffing and coverage. Found that the allegations that residents were left in soiled clothing for extended periods and that bathing assistance was not provided in a timely manner were not supported by staff interviews, which described routines and residents' preferences; overall, no clear evidence to support the violations.
11 Sept 2024
11 Sept 2024
Identified that staff did not provide a resident's medical information to emergency professionals because they lacked access to the resident records, especially during night shifts.
§ 87508(a)
11 Sept 2024
11 Sept 2024
Confirmed that staff did not provide medical information of a resident to emergency professionals.
20 Aug 2024
20 Aug 2024
Determined no evidence that staff failed to follow physician's orders for a resident's special diet; observations and records showed meals matched the orders.
20 Aug 2024
20 Aug 2024
Found that the allegation regarding staff not following physician's orders for special diet meals was unsubstantiated, with no deficiencies cited during the visit.
16 Aug 2024
16 Aug 2024
Found an unannounced pre-licensing visit due to a change in ownership, with checks of safety features, water temperature, food supplies, and records. Noted two resident medical reports were incomplete—one lacked the physician's signature and the other lacked a TB test.
§ 87458(a)
16 Aug 2024
16 Aug 2024
Reviewed Component III with the executive director at around 2:30 pm, with a PowerPoint presentation delivered by an LPA.
16 Aug 2024
16 Aug 2024
LPAs conducted Component lll with the Executive Director. The allegations were addressed in a presentation and a report was given to the ED.
18 Jul 2024
18 Jul 2024
Found no evidence that staff spoke inappropriately to residents after interviewing six staff and five residents. All participants denied the behavior and described staff as nice.
18 Jul 2024
18 Jul 2024
Investigated the allegation that staff handle residents roughly; found no preponderance of evidence to prove or disprove the claim.
18 Jul 2024
18 Jul 2024
Allegation of staff handling residents roughly: Unsubstantiated after interviews with both staff and residents.
28 Jun 2024
28 Jun 2024
Investigated an incident in which a staff member took a resident with dementia to a store to buy DayQuil without consent, and the resident ingested an unknown amount while on a medication program. The staff member was suspended and later returned; two deficiencies were identified.
28 Jun 2024
28 Jun 2024
Identified deficiencies related to a resident being taken out of the facility without permission and self-administering medication.
12 Jun 2024
12 Jun 2024
Found three specific allegations unsubstantiated: leaving residents in soiled clothing/diapers for extended periods; failing to ensure carpets were cleaned properly; and not allowing residents to make phone calls. Observations and interviews showed clean rooms and bedding, clean clothing on residents, and accessible calling options for residents.
12 Jun 2024
12 Jun 2024
Investigated allegations of staff neglect and found no evidence of soiled clothing, improper carpet cleaning, or restricted phone calls for residents.
§ 87411(a)
§ 87705(f)(2)
14 May 2024
14 May 2024
Identified that a resident did not receive the prescribed Aricept dosage increase after four weeks because the pharmacy did not send the updated dosage.
§ 87465(c)(2)
14 May 2024
14 May 2024
Confirmed failure to administer prescribed medication as required by regulations.
07 Mar 2024
07 Mar 2024
Identified an unannounced visit for a required annual review; the review was incomplete, with no deficiencies cited. An exit interview was conducted.
07 Mar 2024
07 Mar 2024
Identified that residents' rooms in the memory care unit were kept locked, requiring residents to call for staff or housekeeping to gain entry and preventing them from entering their own rooms freely.
§ 87468.1
07 Mar 2024
07 Mar 2024
No deficiencies were cited during the visit.
16 Jan 2024
16 Jan 2024
Found hot water temperatures in two memory care rooms measured about 122°F during a health and safety check prompted by a priority 2 complaint; other safety measures and supplies were maintained.
16 Jan 2024
16 Jan 2024
Confirmed deficiencies in health and safety measures during an unannounced inspection.
26 Dec 2023
26 Dec 2023
Found that a resident bit a gel ice pack, leading to ER evaluation; staff were interviewed and care records reviewed. No deficiencies cited.
26 Dec 2023
26 Dec 2023
Reviewed incident involving a resident biting a gel ice pack, which resulted in a visit to the ER. Additional supervision and monitoring were implemented after the incident.
§ 87303(e)(2)
22 Dec 2023
22 Dec 2023
Investigated allegations of staffing shortages delaying resident care and of a staff member injuring a resident. Interviews and record reviews showed significant staffing gaps, and a resident sustained a leg fracture after being last with the staff member, who denied causing the injury.
§ 87303(a)
§ 87468.2(a)(4)
22 Dec 2023
22 Dec 2023
Confirmed findings of understaffing issues and unsubstantiated allegations of resident injury.
24 Oct 2023
24 Oct 2023
Interviewed staff including the memory care director, the maintenance director, and three caregivers during an unannounced visit related to a complaint about care and staffing, and reviewed staff schedules for September and October 2023.
24 Oct 2023
24 Oct 2023
Interviews were conducted with staff members and schedules were reviewed in response to a specific complaint.
25 Sept 2023
25 Sept 2023
Found no preponderance of evidence that staff failed to properly dispose of residents' soiled linens; five staff training records showed 100 percent completion.
25 Sept 2023
25 Sept 2023
Found that the following allegations were unsubstantiated: staff did not ensure medications were dispensed as prescribed; staff did not ensure resident medication records were properly maintained; insufficient quantity of food was provided to residents; staff did not ensure special dietary needs were met; and staff did not ensure residents' health-related needs were being met.
25 Sept 2023
25 Sept 2023
Found that all residents received medications as prescribed, with MARs showing proper administration. Found that staff notified physicians about changes in residents' conditions and that COVID-19 masking guidance was followed, including temperature checks and mask-wearing by staff and residents.
25 Sept 2023
25 Sept 2023
Reviewed allegations regarding medication dispensation, maintenance of medication records, food quantity, special dietary needs, and residents' health needs; found insufficient evidence to support any violations.
11 Jul 2023
11 Jul 2023
Found records for Resident 1 unavailable during an unannounced visit; they were to be sent to the licensing agency by 7/14/2023.
11 Jul 2023
11 Jul 2023
LPAs requested records for a resident be sent to CCL by a specified date.
14 Jun 2023
14 Jun 2023
Found a cleaning cart with chemicals left unlocked and unattended outside a resident's room in the memory care unit. This raised a safety concern about chemical access.
§ 87705(f)(2)
14 Jun 2023
14 Jun 2023
Identified deficiency related to unattended cleaning cart with chemicals during safety check.
04 May 2023
04 May 2023
Verified an unannounced case management visit to clarify changes, conducted interviews, and collected staff/resident rosters and notification letters; administrator unavailable but provided verbal permission for sign-off. No deficiencies were issued.
04 May 2023
04 May 2023
No deficiencies identified during the visit.
26 Apr 2023
26 Apr 2023
Found that residents denied any money was stolen and there was no evidence confirming theft by staff. Found that staff completed online training and were trained by another staff member for several days before working independently with residents.
26 Apr 2023
26 Apr 2023
Found insufficient evidence to prove the allegations that staff did not respond to call buttons promptly, residents were not changed timely, meals were delivered late, and staffing levels were insufficient.
26 Apr 2023
26 Apr 2023
Found allegations of staff stealing residents' money and inadequate staff training to be unsubstantiated after interviewing staff and residents and reviewing documents.
§ 87468.2(a)(4)
09 Mar 2023
09 Mar 2023
Verified the individual was employed at the site and advised the administrator to remove them from the roster.
09 Mar 2023
09 Mar 2023
Verified employee status and directed roster update.
16 Feb 2023
16 Feb 2023
Found no evidence supporting the allegation that residents were not fed, that a family member had to demand meals, or that residents received the wrong meals.
16 Feb 2023
16 Feb 2023
Reviewed allegation that residents were not being fed properly, including receiving wrong orders. After interviews, inspections, and record reviews, the allegation was unsubstantiated.
09 Nov 2022
09 Nov 2022
Found the allegation that staff did not safeguard a resident's personal property could not be proven; an in-house review was conducted, a safe lock was provided for valuables, and accommodation for a resident was documented with proof obtained.
09 Nov 2022
09 Nov 2022
Found eight residents from another facility were living there, with no new admissions since the last visit. Supplies were adequate, staff stable, and no imminent health or safety concerns were identified.
09 Nov 2022
09 Nov 2022
Investigated an allegation that staff did not safeguard a resident's personal property and found insufficient evidence to confirm whether the allegation occurred.
02 Nov 2022
02 Nov 2022
Found seven residents from another facility were living at the location; five were interviewed, and one reported $300 missing; administrator said an internal investigation was ongoing, and residents stated their needs were met. Adequate food, paper, and PPE supplies were observed, and staffing was stable.
02 Nov 2022
02 Nov 2022
Conducted an unannounced visit to check on residents and review conditions after residents transferred from another location. Confirmed one resident reported $300 missing, with an internal investigation ongoing, while others stated their needs met; sufficient supplies observed and staffing stable.
28 Oct 2022
28 Oct 2022
Found eight residents from another home moved in, with one moved to another facility today, leaving seven residents at the residence. Reported by three residents that they felt safe, were well fed, and their needs were met; supplies for food, paper goods, and PPE were adequate, there were no imminent health or safety concerns, and an exit interview was conducted with the administrator.
Found insufficient evidence to prove neglect or lack of care and supervision caused the resident’s death; records showed hospice care for Alzheimer’s, meals and snacks were provided, medications followed orders, and no electrical problems were documented.
23 Aug 2022
23 Aug 2022
Confirmed allegations of neglect/lack of care and supervision resulting in a questionable death of a resident were unable to be proven.
04 Mar 2022
04 Mar 2022
Found infection-control measures were in place, including universal screening for staff, residents, and visitors, temperature checks, hand hygiene, and PPE use, with signage on cough etiquette and hand washing. Found adequate food supplies (two-day perishable and one-week non-perishable) and a centrally stored 30-day PPE stock, with routine screening records for residents, staff, and visitors.
04 Mar 2022
04 Mar 2022
Confirmed no deficiencies during inspection; facility practices proper infection control measures and has adequate supplies.
20 Jul 2021
20 Jul 2021
Investigated a complaint that a resident left the premises without permission; interviews and records showed staff were present during the incident while a physician stated the resident could not leave on their own. Determined the allegation was supported by the evidence.
20 Jul 2021
20 Jul 2021
Confirmed that during a night shift incident, staff was present but a resident, who was reportedly unable to leave independently due to their condition, did leave the premises, supporting the complaint allegation.
29 Jun 2021
29 Jun 2021
Determined that the allegation that the resident was left alone in a room with only a thin blanket and no clothing while awaiting emergency services, and that medication bottles were unlocked in the room, were UNSUBSTANTIATED.
29 Jun 2021
29 Jun 2021
Investigator found allegations regarding lack of supervision during a medical emergency and improper care unsubstantiated.
20 Oct 2020
20 Oct 2020
Identified the allegation that incident reports should have been submitted to the licensing agency. Found regular communication with the licensing agency and timely incident reports; an exit interview was conducted with the administrator.
20 Oct 2020
20 Oct 2020
Investigated claims that staff did not contact the resident's responsible party after incidents and that room temperatures were not kept within a comfortable range. Evidence showed staff did contact the party, temperatures remained comfortable, and neutral witnesses stated staff assisted residents with daily living activities.
20 Oct 2020
20 Oct 2020
Found no evidence to support the allegations. Confirmed consistent room temperature and sufficient assistance with daily activities; responsible party contacted after incidents.
§ 87468.1(a)(2)
05 Jun 2020
05 Jun 2020
Determined that the allegation of a resident unexpectedly entering another resident's room and causing harm was unfounded, as no residents were harmed during the incident.
