Windsor Court Assisted Living & Memory Care sits on well-kept grounds with shaded areas, mature trees, and mountain views, giving the place a calm feeling, and the smaller size makes the whole place feel more like an intimate community setting than a big institution, so folks know each other by name and the staff, known to be friendly and kind, are always around to help. The facility provides both assisted living and memory care, including a specialized unit called Memory Care for those with Alzheimer's or dementia, and staff receive special training for memory support with personal care plans and activities that keep minds active. Private rooms work like homelike retreats and come with things like AC/heater, phone jacks, cable with 24 channels, and safety features such as handicap hardware and emergency call systems in every bedroom, which gives peace of mind to residents and families.
There's a mix of services that cover assisted living, memory care, independent living, skilled nursing, respite care for short recovery needs, day care, and even hospice, so if someone needs help with daily activities like medication, meals, or getting around, or requires more intensive nursing oversight, the care's tailored for what suits each person best, meaning folks can age in place without moving. Windsor Court feels more like a small hotel than a care home, with modern decor, a theater/chapel for movies or worship, diner-style eating spaces with a full restaurant-style dining menu, plus snacks available any time, and chef-prepared meals, which even include kosher-style choices and heart-healthy options. The living areas are spread out, so there are plenty of spots to sit, stroll, or socialize-inside and outside-with a game room, movie room, living room areas, a beauty parlor, barbershop, day spa, and arts and crafts center, along with outdoor patios, gardens, a swimming pool with a pool lift for aqua therapy, walking paths, and an enclosed courtyard.
Residents can join a schedule packed with social, educational, and entertaining activities, whether in common rooms, outdoors, or at the café/bistro, so friendships form naturally and folks stay engaged. Transportation is available, sometimes complimentary and sometimes at cost, with a van service and easy access to buslines and parking, making it practical for appointments or outings. The care team helps with things like laundry, housekeeping, and meal services, including guest meals for visitors, and every effort's made to promote dignity and independence at every stage. Windsor Court stays connected with the wider community as a member of the Palm Springs Chamber of Commerce, operates as part of Windsor Care, and keeps more details on their website, but what stands out most is the well-tended property, mountain views, and a clear focus on providing different levels of support, comfort, and safety under one roof.
People often ask...
Windsor Court Assisted Living offers competitive pricing, with rates starting at a cost of $3,500 per month.
Windsor Court Assisted Living offers independent living, assisted living, and memory care.
There are 25 photos of Windsor Court Assisted Living on Mirador.
Yes, Windsor Court Assisted Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 201 S Sunrise Way, Palm Springs, CA, 92262.
Yes, Windsor Court Assisted Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
78
Inspections
5
Type A Citations
8
Type B Citations
6
Years of reports
29 Jun 2025
29 Jun 2025
Found insufficient evidence to support the allegation that a resident was missing for two weeks. Found insufficient evidence to support the allegation that the resident's needs were not being met.
29 Jun 2025
29 Jun 2025
Identified the allegation that residents were not accorded dignity when a staff member recorded them having intercourse without permission and shared the video with staff. Found evidence supporting this, noting that some staff acknowledged witnessing the recording while most residents stated they were never recorded.
§ 87468.1(a)(1)
29 Jun 2025
29 Jun 2025
Investigated two allegations and found no evidence that staff broke a resident's motorized wheelchair. Found that a resident was left alone in an inoperable chair awaiting assistance.
§ 87468.1(a)(3)
27 Jun 2025
27 Jun 2025
Investigated the allegation that staff did not provide proper accommodations during a January 2023 water main break; found that the water line was replaced, water was not shut off for days, showers and toilets remained usable, staff ran water and installed filters, and residents received bottled water, with residents reporting they could shower after repairs. Found insufficient evidence to prove the violation.
27 Jun 2025
27 Jun 2025
Found no evidence of roaches or vermin; pest-control records show regular maintenance and most residents did not report vermin, so the allegation is unsubstantial.
02 May 2025
02 May 2025
Determined that residents did not receive clear notice of a rent increase. They were charged the new rate starting on the notice date around 2/6/2022, with retroactive billing for January 2022.
21 Mar 2025
21 Mar 2025
Investigated the allegation that staff did not keep pests out; reviewed pest-control records showing ongoing regular services, found the kitchen and hallways free of pests, and interviewed ten residents and twelve staff who reported no pest issues; not supported by evidence.
21 Mar 2025
21 Mar 2025
Found no deficiencies during the visit; infection control, safety, medication handling, emergency and disaster planning, fire safety, and recordkeeping met all requirements, with 30 staff and 126 residents present.
23 Jan 2025
23 Jan 2025
Investigated allegations that residents’ rooms had odor and that a bathroom sink was in disrepair; found no evidence to support these claims, noting that the mattress believed to cause odor had been removed and the sink drained normally.
23 Jan 2025
23 Jan 2025
Found a restroom leak was observed and repaired within 48 hours after a work order, with the resident declining the communal shower and conflicting statements about alleged inappropriate comments. Found no mildew in restrooms, and interviews indicated no mildew issues.
07 Aug 2024
07 Aug 2024
Identified insufficient evidence to prove the following allegations: lack of staff to meet residents' needs, staff not responding to resident call buttons in a timely manner, medicating residents to keep calm, and inadequate food service. Interviews with staff and residents and records reviewed did not corroborate these complaints.
02 Aug 2024
02 Aug 2024
Found that the allegation that staff do not ensure residents' grooming needs are met was unsubstantiated after observations, interviews, and records review.
Found that the allegation that staff do not answer residents' call buttons in a timely manner was unsubstantiated after interviews, observations, and review of call-light practices and staffing.
02 Aug 2024
02 Aug 2024
Investigated the allegation that staff over-medicated a resident. Records and interviews did not establish that overmedication occurred.
02 Aug 2024
02 Aug 2024
Reviewed allegation of a resident being over-medicated; found no evidence supporting the claim, with records and staff interviews confirming proper medication administration.
30 May 2024
30 May 2024
Determined the allegation that staff did not prevent residents from engaging in a physical altercation between two residents. Based on interviews and records, there was no preponderance of evidence to prove the alleged violation.
30 May 2024
30 May 2024
Investigated an allegation that staff failed to prevent a physical altercation between two residents; found no conclusive evidence to support that staff could have anticipated or prevented the incident.
§ 1569.655(a)
24 May 2024
24 May 2024
Found the allegations that staff did not provide residents with a comfortable environment, that staffing was insufficient, and that residents were not provided activities to be unfounded. Observations and records showed residents had individual air-conditioning units they could control, sufficient staff with on-call coverage, and an activities schedule that was planned and posted.
24 May 2024
24 May 2024
Investigated allegations of an uncomfortable environment, insufficient staffing, and lack of activities, ultimately determining them unfounded due to evidence from interviews, observations, and record reviews.
29 Apr 2024
29 Apr 2024
Found the allegation that staff spoke inappropriately to a resident unsubstantiated due to insufficient information from key people and unclear resident recollections. The gathered information did not prove that the alleged incident occurred.
22 Mar 2024
22 Mar 2024
Determined that the allegation that a resident was not provided with an Admissions Agreement was unfounded, as records showed the agreement was read, signed, and dated. Found no evidence that medications were not administered per physician orders or that the resident was overcharged in retaliation; services were covered by insurance and hospice.
29 Apr 2024
29 Apr 2024
Found insufficient evidence to support a complaint about staff speaking inappropriately to a resident.
22 Mar 2024
22 Mar 2024
Determined that allegations regarding a resident not being provided with an Admissions Agreement, improper medication administration, and overcharging in retaliation were unfounded after interviews, record reviews, and observations conducted by the licensing analyst.
15 Mar 2024
15 Mar 2024
Found no deficiencies observed during an unannounced visit; 129 residents and 29 staff were present, and records, medication storage, infection control, and safety systems were in order.
15 Mar 2024
15 Mar 2024
Inspection showed clean and maintained facility, with proper documentation and procedures in place for client care, staff training, food service, safety, and infection control. No deficiencies were observed during the inspection.
11 Jan 2024
11 Jan 2024
Found that the allegation that staff neglect and lack of supervision caused a physical altercation resulting in injuries was not supported by evidence. Found that the incident involved one resident entering another’s room, with staff promptly separating them.
11 Jan 2024
11 Jan 2024
Determined that a physical altercation between two residents occurred, with no sufficient evidence showing it resulted from staff neglect or lack of supervision; thus the allegation was unsubstantiated.
10 Jan 2024
10 Jan 2024
Found that the allegation that staff did not administer the resident's medication in a timely manner was unfounded; records showed the prescribed treatment was given as ordered and properly documented.
10 Jan 2024
10 Jan 2024
Investigated the allegation that TB tests were not regularly asked and checked; found one staff member did not have a TB test result on file, while four of five random staff members had TB documentation. A technical violation was issued for not obtaining TB clearance for new hires, with no current health concerns.
10 Jan 2024
10 Jan 2024
Discovered during complaint investigation that one staff member lacked a TB test result on file, while 4 out of 5 others had documented results; no health and safety concerns identified.
07 Nov 2023
07 Nov 2023
Found that the eviction procedures allegation was unfounded; the 30-day eviction notice was properly served and hand-delivered with resources to help find alternative housing, while outstanding balances remained on the resident’s account, including unpaid rent since 2022, with some fees sent to collections.
07 Nov 2023
07 Nov 2023
Dismissed complaint of not following eviction procedures due to the facility serving the resident with proper notice and providing resources for alternative housing.
30 Oct 2023
30 Oct 2023
Found no deficiencies or penalties and noted that a resident left the premises and was AWOL for about two hours. Utilities were functioning, food supplies were sufficient, there were no immediate concerns, and an exit interview was conducted with the administrator.
30 Oct 2023
30 Oct 2023
No deficiencies or civil penalties found during visit. No immediate concerns for residents' health and safety.
20 Oct 2023
20 Oct 2023
Found that the allegations that staff did not empty resident trash bins promptly, did not properly clean restrooms, did not clean patio furniture, and did not keep the dining room floor free of debris were unfounded.
20 Oct 2023
20 Oct 2023
Found that the allegation that staff did not provide a comfortable environment for a resident was unfounded. Found that the allegation that staff did not safeguard a resident’s personal property was unsubstantiated.
20 Oct 2023
20 Oct 2023
Confirmed that allegations of not emptying trash bins, not properly cleaning restrooms, not cleaning patio furniture, and not keeping dining room clean were unfounded.
16 Oct 2023
16 Oct 2023
Investigated two allegations: that staff did not follow a resident's care plan and that staff mismanaged a resident's medication. Found no evidence to support these allegations after reviewing records, observing care, and interviewing staff and residents.
16 Oct 2023
16 Oct 2023
Reviewed allegations of staff not following a resident's care plan and mismanaging medication, but found insufficient evidence to support the claims.
04 Oct 2023
04 Oct 2023
Investigated complaints that a resident was kicked by another, engaged in inappropriate sexual interactions, elevators were not repaired, and medical needs were mishandled. Found elevators were functioning with documented repairs; interviews and records did not prove the kicking, inappropriate sexual interactions, or medical mishandling, and actions like changing roommates and timely medication were noted; the allegations were unfounded.
04 Oct 2023
04 Oct 2023
Identified that staff did not provide adequate supervision resulting in a fall and injuries, did not seek medical attention for a resident, left a resident soiled for a long period, did not replace bedding, did not dispose of trash, and refused to assist a resident. However, evidence did not confirm these concerns.
04 Oct 2023
04 Oct 2023
Investigated allegations of inadequate supervision, lack of medical attention, improper hygiene care, and unhelpful staff; determined claims may have occurred, but lacked sufficient evidence to be proven.
22 May 2023
22 May 2023
Found no evidence that staff failed to safeguard a resident's belongings. The dentures were missing after a hospital stay, with hospital records indicating they were not with the resident, and staff saying the resident left them at the hospital; the policy notes the facility is not responsible for lost items.
22 May 2023
22 May 2023
Confirmed allegation of staff not safeguarding resident's belongings was unsubstantiated.
16 May 2023
16 May 2023
Identified the allegation that staff without criminal record clearance worked on site. Found that the allegation that staff failed to administer a resident's medication as prescribed was unfounded.
16 May 2023
16 May 2023
Investigated the allegation that one resident hit another; found that on or around May 9, 2023, the incident involved three blows to the forehead, left the victim fearful and wanting to avoid the other resident, and interviews indicated most residents feel safe and staff are responsive.
16 May 2023
16 May 2023
Found the allegation of mismanaging a resident's medication unfounded; found the allegation that staff did not treat the resident with dignity or respect unfounded.
16 May 2023
16 May 2023
Found unfounded that a resident was held against their will. Found unfounded that sanitation was lacking and that residents were moved between rooms without consent.
16 May 2023
16 May 2023
Confirmed staff were working without proper clearance, but allegations of staff failing to administer medication as prescribed were not supported.
28 Mar 2023
28 Mar 2023
Found the allegation of unsanitary conditions unfounded. Validated by observations and interviews, cleanliness and routine housekeeping showed no sanitation concerns.
28 Mar 2023
28 Mar 2023
Investigated allegation of unsanitary conditions, found no evidence to support the claim; facility clean and well-maintained.
20 Mar 2023
20 Mar 2023
Found the illegal eviction allegation unfounded; evidence showed a resident planned to sell another resident's ring online, and no eviction occurred.
20 Mar 2023
20 Mar 2023
Determined that the allegation of illegal eviction was unfounded and lacked reasonable basis, as evidence suggested no wrongdoing on the part of the administration. Resident interactions involving personal items were clarified, with no intent found to unlawfully evict any resident.
06 Jan 2023
06 Jan 2023
Investigated allegation that a resident was not provided food for two weeks. Found no evidence of a two-week deprivation; interviews showed the resident refused meals on a few days but ate on others, records indicated a request for in-room meals and a later note that the order for in-room meals was voided and the resident could eat in the dining room, and the resident denied the allegation.
23 Aug 2022
23 Aug 2022
Found that the resident wandered away from the home, and staff did not prevent this. Found that the allegations that staff did not prevent the resident from engaging in inappropriate behaviors; staff took the resident’s phone; staff did not follow the resident's physician orders; the authorized representative was not notified of incidents; the resident was denied visitors; and the resident was not allowed to participate in activities were not supported by records or interviews.
23 Aug 2022
23 Aug 2022
Confirmed allegations related to elopement, inappropriate behaviors, and wandering from the facility, while other allegations were unsubstantiated.
14 Jul 2022
14 Jul 2022
Identified that one resident violently assaulted multiple residents on several dates, including punching, kicking, and spitting, and that these incidents were not reported to licensing. Found that staff did not document the incidents in victims' files or inform the residents' responsible parties, did not conduct an updated assessment after a marked change in behavior, and secretly camouflaged the resident's medication in juice without the resident's knowledge.
14 Jul 2022
14 Jul 2022
Investigated allegation that safety for residents was not provided. Found that a resident became increasingly violent starting 6/8/22 and staff did not take timely steps to protect others until 7/1/22 when a psychiatric hold was placed, followed by an eviction notice.
14 Jul 2022
14 Jul 2022
Confirmed that the facility did not provide a safe environment for residents in care.
01 Mar 2022
01 Mar 2022
Confirmed infection-control measures were in place, with a 30-day PPE supply, staff fit testing completed, and ongoing symptom monitoring. Found vaccination verification on entry, staff and visitors screened for COVID-19, hand hygiene supplies readily available, and twice-weekly COVID-19 testing conducted, with visitor logs maintained.
01 Mar 2022
01 Mar 2022
Confirmed compliance with COVID-19 infection control protocols, including adequate PPE supply, staff training, symptom monitoring, and visitor screening.
§ 87468.1(a)(1)
24 Jan 2022
24 Jan 2022
Found no preponderance of evidence to support the allegation that pressure injuries were mishandled and that care required ER visits with home health care. Found no evidence to support the allegations that residents were left in soiled diapers or that staffing failed to meet residents' care needs.
24 Jan 2022
24 Jan 2022
Unannounced visit conducted; pressure injuries alleged, home health care provided; residents denied leaving in soiled diapers; care needs met appropriately.
§ 87355
20 Dec 2021
20 Dec 2021
Investigated the allegation that one resident engaged in inappropriate behavior with another resident. Found no Title 22 violations or citations and no deficiencies observed; the investigation is complete.
20 Dec 2021
20 Dec 2021
Investigated an incident involving inappropriate behavior between two residents and determined no violations occurred. No deficiencies observed at the time of the visit.
28 Jun 2021
28 Jun 2021
Identified two allegations: first, non-adherence to admission agreement terms regarding the temporary monthly rate and added services; insufficient evidence to support this. Second, failure to timely inform the resident's responsible party about a fee increase; this was confirmed.
28 Jun 2021
28 Jun 2021
Confirmed allegations of staff not adhering to admission agreement terms and conditions and providing inadequate food service. Determined that staff failed to notify responsible party of fee increase in a timely manner.
10 May 2021
10 May 2021
Found no breach of the admission agreement and no evidence that charges for services not provided were made; the administrator denied such charges. The allegation that charges for services not provided were made did not meet the preponderance of evidence, leaving it unsubstantiated.
10 May 2021
10 May 2021
Reviewed allegations about a breach of admission agreement and unauthorized charges for services for one resident; insufficient evidence found to confirm or deny the claims, leading to an unsubstantiated determination.
§ 87468.2(a)(4)
26 Jan 2021
26 Jan 2021
Investigated the allegation that two individuals worked there and confirmed they never did. Completed verification of removal after a remote case management visit via FaceTime, followed by an exit interview with the business office manager.
26 Jan 2021
26 Jan 2021
Confirmed removal of individuals who were never employed at the facility.
§ 87468.1(a)(2)
08 Sept 2020
08 Sept 2020
Investigated the allegation that a resident's toileting needs were not met in a timely manner; interviews with staff and seven residents and review of staffing schedules found the needs were addressed and staffing was sufficient.
08 Sept 2020
08 Sept 2020
Investigated an allegation regarding unmet toileting needs of a resident and found insufficient evidence to prove the claim, determining staffing was adequate based on resident interviews.
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07 Aug 2020
07 Aug 2020
Investigated an allegation of inadequate staffing and found it to be unfounded; no deficiencies were cited. An exit interview was conducted via telephone with the administrator.
24 Mar 2020
24 Mar 2020
Confirmed that the allegation of insufficient food at the facility was unfounded based on interviews and observations.
13 Mar 2020
13 Mar 2020
Inspection found no deficiencies in the facility, with all regulations being met and requirements being satisfied.
§ 87507(f)
§ 1569.655(a)
21 Feb 2020
21 Feb 2020
Reviewed incident of psychological abuse involving staff members making inappropriate gestures towards a resident, leading to termination of staff involved and facility providing abuse in-service training.
06 Dec 2019
06 Dec 2019
Investigated allegations of a staff member taking medication and working under the influence; no evidence found for either.
07 Nov 2019
07 Nov 2019
Confirmed removal of an individual from the facility.
