Moldaw Residences

    899 E Charleston Rd, Palo Alto, CA, 94303
    3.9 · 20 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    4.0

    Amenity-rich, social life, management concerns

    I live here and have mixed feelings. The apartments, meals, friendly/helpful staff, and nonstop activities (pools, synagogue, JCC access, trips and classes) really improved my social life and relieved loneliness, but management can be unprofessional-favoritism, poor responsiveness, rude/unsafe parking incidents, intrusive staff at times-and the location is noisy with pricey valet. Overall it's a high-quality, amenity-rich place with outstanding caregivers, but be cautious about management and suitability for memory/assisted care.

    Pricing

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    Amenities

    Healthcare services

    • 24-hour nursing
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.90 · 20 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.2
    • Meals

      3.8
    • Amenities

      4.4
    • Value

      4.0

    Location

    Map showing location of Moldaw Residences

    About Moldaw Residences

    Moldaw Residences sits in Palo Alto, CA, on a busy campus where seniors find different types of care like independent living, assisted living, memory support, and skilled nursing, all in one place, so folks can stay here even as their needs change over time, and you see a lot of people using the walking track or the gym or heading over to the art studio or the community center, because there are always things to do, like exercise classes, trips, lectures, parties, and even the chance to join interest committees or computer classes, so there's a pretty steady calendar of activities if that's what you're looking for. The community features apartments that come in one, two, or three bedrooms, all with different floor plans, some with full kitchens, and the spaces are roomy and set up for comfort, with wheelchair accessible showers, and the policies allow pets, including dogs and cats, which a lot of folks like, and you see people gathering in both indoor and outdoor common areas, hanging out poolside, or over at a performing arts event. Dining options cover different cuisines, with kosher meals available, and the menus change to cover special diets too.

    Moldaw Residences is part of the Life Plan Community model, which some call a Continuing Care Retirement Community (CCRC), and what that means is you pay a predictable monthly rate and you get access to a wide range of care, from independent living while you're healthy, to assisted living and memory care if you need help, and on to short-term rehab or nursing care if things get tough. The staff here knows how to care for residents with Alzheimer's and other dementia conditions, and memory support comes with its own secure outdoor areas, and staff go through special training. Assisted living means help with personal care and daily tasks, but everyone gets private apartment-style living, while in skilled nursing areas, the care steps up for frail or recovering folks, including diabetic and incontinence care, plus access to therapy. Everyone has the option for home maintenance, emergency help, transportation, and easy access to outside services and wellness programs, so daily life stays pretty steady.

    The campus sits alongside a Jewish Community Center (JCC), which brings in families, children from the preschool, fitness classes, and cultural or holiday events, and you see a lot of multi-generational activities as a result, so it doesn't feel shut away. The community supports all backgrounds, and celebrates holidays like Hanukkah and Christmas, so things can feel lively. There are awards for the campus, but the real difference comes from the mix of activities, friendly atmosphere, and how the resident portal and community resources make it easier for folks to stay connected and involved. For health protection, staff keep up with things like COVID testing and vaccinations, and the Health and Wellness Navigator helps people figure out medical needs and rehabilitation, which is a comfort to many. Entrance fees follow a plan that gives back about 85% if you move out or pass away, so families know where their money goes.

    Overall, Moldaw Residences provides apartment-style living for seniors who want a maintenance-free setup, access to increasing levels of care in one place, lots of activity options, and the comfort that comes from both inside and outside community connections. The location, the range of services, and the campus-style layout make it a stable, well-used choice for many older adults in the Palo Alto area.

    People often ask...

    State of California Inspection Reports

    26

    Inspections

    5

    Type A Citations

    3

    Type B Citations

    6

    Years of reports

    16 Apr 2025
    Identified a medication error where a resident received another resident’s medications on 04/06/2025; staff reported the incident, monitored the resident for changes, and informed the doctor and family, with no adverse effects or injuries observed and no deficiencies cited.
    29 Jan 2025
    Reviewed renovation plans focusing on dining areas, with carpeting, lighting, and painting updates, and plans to use other spaces to continue dining during construction; the dining room work was expected to take four to six months. Requested a written Plan of Operation detailing renovation plans and how dining services would continue during construction, and no deficiencies were cited.
    25 Sept 2024
    Found no deficiencies noted; the site was clean, well maintained, and residents were actively engaged, with secure medication storage and orderly food supplies. Updated forms—LIC 500, LIC 308, Administrator Certificate(s), and Liability Insurance—were requested by 10/02/2024.
    25 Sept 2024
    Found no deficiencies during the visit, facility in compliance with all regulations and standards.
    • § 9058
    18 May 2023
    Found that the allegation that a staff member pulled on a resident’s blankets and pants during rounds, causing distress and visible bruising, was supported by observations and staff statements. A related claim, however, did not have enough evidence to determine its truth.
    • § 87468.1(a)(3)
    18 May 2023
    Confirmed allegations of mistreatment and rough handling of residents by staff members during rounds.
    27 Oct 2022
    Found that required staff trainings covering the seven non-compliance plan areas were conducted on multiple dates, and no deficiencies were cited.
    27 Oct 2022
    Found no deficiencies after an unannounced visit, noting a visitor screening area at the entrance, a 30-day PPE supply, a 2-day supply of perishable food, a 7-day supply of non-perishable food, emergency water supplies, and soap and paper towels in the bathroom. No deficiencies were cited.
    27 Oct 2022
    Confirmed no deficiencies during the visit, with adequate supplies of PPEs, food, water, soap, and paper towels observed.
    12 Aug 2022
    Identified deficiencies found during a complaint investigation that were not part of the original allegation.
    12 Aug 2022
    Found that staff failed to report concerns of blood in urine and a catheter-related injury that led to hospitalization for a resident, and there was no plan of care addressing catheter issues or an exception request for the catheter. Penalties were assessed for the serious injury.
    • § 87613(c)
    • § 87466
    • § 87616(a)
    12 Aug 2022
    Confirmed multiple staff noticed blood in a resident's urine, leading to serious injury and hospitalization, with violations cited accordingly.
    22 Oct 2021
    Found entry screening in place and COVID-19 signage, with staff wearing face coverings. Found PPE supply for at least 30 days, dining and common areas kept socially distanced with signs, kitchen stocked with at least 3 days of perishable and 7 days of non-perishable food; no deficiencies cited.
    22 Oct 2021
    Confirmed no deficiencies found during the annual visit.
    03 Sept 2021
    Identified 8 COVID-19 positive residents and 4 COVID-19 positive staff; issued recommendations to improve safety, including labeling cleaning spray bottles with expiration dates, limiting elevator use to two households at a time, and continuing PPE donning and doffing and surface-wiping training. No deficiencies cited.
    03 Sept 2021
    Confirmed recommendations made to prevent and mitigate the spread of COVID-19, with no deficiencies cited.
    • § 87609(b)(4)
    • § 87211
    • § 87463(a)(3)
    22 Dec 2020
    Found no residents or staff with COVID-19. Recommended maintaining current prevention and mitigation efforts; no deficiencies cited.
    22 Dec 2020
    Confirmed 0 COVID-19 positive cases among residents and staff at the facility, with no deficiencies cited.
    19 Nov 2020
    Investigated whether construction and film crews were admitted on-site. Administrator reported that no crews were allowed today or tomorrow, with plans to expand a meeting room, and that county health officials have stated non-essential visitors, including construction workers, are not allowed at this time. No deficiencies were cited.
    19 Nov 2020
    Confirmed no unauthorized entry of construction crews or film crews into the facility during the visit.
    12 Nov 2020
    Reviewed with administrator suggestions to use foot-pedal trash cans for PPE disposal and to add phone numbers to the visitors log once visitation resumes.
    12 Nov 2020
    Recommended using a trash can with a foot pedal for PPE disposal and adding phone numbers to the visitors log.
    25 Sept 2020
    Investigated allegations that a staff member yelled at a resident and entered the resident’s apartment with a raised fist; that staff member was terminated and removed from the schedule. Investigated a separate report of a commotion outside the apartment; administrator stated staff were trained on abuse reporting, the resident said they were yelled at but not touched, and another staff member was asked to contact the investigator by 09/29/2020.
    25 Sept 2020
    Incident involving staff behavior towards a resident was investigated, resulting in termination of the staff member. Another allegation of resident abuse was looked into but could not be substantiated.
    26 Feb 2020
    Found staff failed to provide adequate care and supervision for a resident, leading to numerous falls and serious injuries, including fractured ribs and a collapsed lung, and a civil penalty of $9,500 was issued.
    04 Oct 2019
    Conducted an inspection of a facility and found no deficiencies.

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