I was impressed by the kind, warm and genuinely caring staff, the welcoming community, nice rooms and common areas, plentiful activities, and the excellent location near restaurants and the farmers market. Transition went smoothly for us and clinical care was often high quality, with helpful nurses and managers. However, communication and management are inconsistent, staff appear overworked/understaffed, and I experienced care lapses (soiled bedding, laundry problems, occasional indifference), plus confusing billing and refund issues. It's expensive and not ideal for residents who need higher-level memory or assisted living care. Overall I recommend with reservations.
Ivy Park at Palo Alto sits in a lively part of town surrounded by other Ivy Living communities, where the licensed, mid-rise building offers seniors a calm setting with views of gardens and outdoor patios set under umbrellas, and you'll find walking paths and places to sit, both inside and out, whether you want to relax by a cozy fireplace or enjoy the fresh air near potted flowers. Residents aged 62 and up can choose from studios, one- or two-bedroom suites, or companion suites designed for memory care, with accessible kitchenettes, bathrooms fitted with grab bars, and comfortable seating like plush couches, leather armchairs, and even vintage radios, all of it meant to feel welcoming and safe, especially for those needing help with memory challenges like Alzheimer's or dementia. Ivy Park stands out because it takes a straightforward approach, offering independent living that supports each person's needs, assisted living help with daily tasks, and a secure memory care section for those who require extra safety, including themed rooms filled with children's toys or local artwork, as well as the EverYou programs meant to guide and comfort memory care residents through each day.
There's weekly housekeeping, laundry, and on-site maintenance, with staff available around the clock, and you'll see the dining rooms set with white linens, fresh flowers, and gold napkins, where the meals focus on good nutrition, and the community bistro and café have things like popcorn machines or sunrooms full of floral drapes, all inviting residents to relax or gather together. Ivy Park allows pets, and even the kitchenettes have dog beds for furry friends, and everywhere you'll spot accessible features for wheelchairs or walkers, like wide halls and natural light-filled areas decorated with wood accents and bookshelves. The building has Wi-Fi and high-speed internet, plus a library and activity studio where group events take place, so there are always easy ways for folks to join in games, crafts, or gentle fitness classes.
Transportation is available for outings or appointments, and the grounds connect to nearby nature trails and parks, giving residents chances to get outside for walks or visits with family. Tours provide an honest look at daily life, the range of meal options, and how the team works to give personalized support, whether someone lives independently, needs regular help with dressing and medications, or is in memory care where special attention and meaningful daily activities matter most. Ivy Park at Palo Alto stays up to date with state safety and health checks, which are tracked and shown on Care.com, and it remains part of the broader Ivy Living network with sister sites across California in places like San Jose, San Ramon, and Laguna Woods, sharing resources and experience. Each resident has access to a supportive, friendly team in a secure, inviting setting, where the focus is on comfort, good care, and simple pleasures, making it a steady place for seniors to call home.
About Sunrise Senior Living
Beginning with a single community in 1981, there are now more than 280 Sunrise Senior Living communities throughout the U.S. and Canada. Each of our communities maintains the mission laid out by Sunrise founders Paul and Terry Klaassen more than 40 years ago: to champion quality of life for all seniors.
The Klaassens’ vision to redefine senior care resulted in a resident-centered approach to care that focuses on the individuality of each resident and has set the standard in the assisted living industry. We are defined by our people. Our team of serving hearts are guided by our mission, Principles of Service and Values – all of which help encourage independence, preserve dignity and enable freedom of choice for each resident.
People often ask...
Ivy Park at Palo Alto offers competitive pricing, with rates starting at a cost of $6,660 per month.
Ivy Park at Palo Alto offers assisted living and memory care.
There are 34 photos of Ivy Park at Palo Alto on Mirador.
The full address for this community is 2701 El Camino Real, Palo Alto, CA, 94306.
Yes, Ivy Park at Palo Alto offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
38
Inspections
6
Type A Citations
5
Type B Citations
7
Years of reports
03 Jul 2025
03 Jul 2025
Identified that a resident left unaccompanied and without a wander guard bracelet prior to an elopement; was later located nearby and returned with the bracelet placed after the incident.
§ 87411
§ 9058
28 May 2025
28 May 2025
Found no issues identified during a pre-licensing change of ownership review; rooms were clean and well-equipped, emergency systems functioned, medications were securely stored, food supplies were adequate, activities were ongoing, records were complete, and drills were up to date.
§ 9058
15 May 2025
15 May 2025
Confirmed that the applicant/administrator completed COMP II, was identified, and understands RCFE licensing laws, with a signed LIC 809 and photo ID. Verified understanding of key topics including operations, admission policies, staffing and training, restrictive health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
§ 9058
27 Mar 2025
27 Mar 2025
Found that staff administered Glipizide to a resident when it was not listed on discharge paperwork, leading to hospitalization for low blood sugar. Identified that discharge paperwork and the resident's medication list from SNF were not updated or synchronized, contributing to the error.
§ 87465(a)(5)
05 Dec 2024
05 Dec 2024
Investigated missing items at the residence, where a resident reported $400 missing and later a diamond ring belonging to the resident and their spouse. Found no Theft and Loss Record for the missing items and no Theft and Loss Policy posted; Administrator acknowledged the policy had not been posted.
§ 1569.153
§ 1569.153
05 Dec 2024
05 Dec 2024
Investigated the allegation that $400 in cash and a diamond ring valued at $50,000 went missing from residents’ belongings; interviews with residents, family members, and staff, along with records, provided no preponderance of evidence to prove or disprove the losses.
05 Dec 2024
05 Dec 2024
Investigated allegations about daily weight monitoring and whether a second daily dose of a medication should have been given to a resident. Reviewed weight logs, medication records, and physician notes, and interviewed staff and the resident; found insufficient evidence to determine if the allegations occurred, and no deficiencies were cited.
15 Nov 2024
15 Nov 2024
Identified failure to submit incident reports to Licensing for a resident's multiple fall incidents and hospital transports between August 31 and October 17, 2024, posing potential health and safety risks.
§ 87211(a)(1)
07 Nov 2024
07 Nov 2024
Investigated the allegation that the resident was neglected due to bruising; interviews and chart reviews indicated no sufficient evidence to prove neglect.
01 Nov 2024
01 Nov 2024
Found that the allegations of not assisting with daily living activities, not observing or addressing changes in the resident’s functioning, and not providing adequate supervision or proper medication administration did not have enough evidence to prove they occurred. Interviews and records showed staff were monitoring care and involving medical and support services.
06 Sept 2024
06 Sept 2024
Found that the allegation that staff physically manhandled and hit the resident lacked a preponderance of evidence; the allegation that staff neglected the resident by not taking them to breakfast was unfounded.
06 Sept 2024
06 Sept 2024
Investigated allegations of staff misconduct, including rough handling and neglect, found insufficient evidence to substantiate claims; determined allegations were unfounded.
28 Aug 2024
28 Aug 2024
Found four bathrooms with working lights, soap, and paper towels, water temperatures between 109 and 114 degrees, a kitchen stocked with adequate food, and outdoor exits free of obstructions. Identified missing Safeguard for Property and Valuables forms for two residents and one staff member lacking a current first aid certification; deficiencies cited.
28 Aug 2024
28 Aug 2024
Identified deficiencies in resident and staff records, as well as missing forms, during a required annual visit.
25 Oct 2023
25 Oct 2023
Found no witnesses or documentation of a shower fall. Interviews with staff and the resident did not corroborate the report, and no deficiencies were cited.
25 Oct 2023
25 Oct 2023
Investigated unreported fall incident in shower involving a resident with conflicting reports from staff and responsible party.
§ 87411(c)(1)
§ 87506(b)(16)
18 Oct 2023
18 Oct 2023
Found no evidence that the alcohol-related violations occurred. Alcohol was present only in the kitchen/pantry and kept locked after meals, and staff and residents reported no drinking or signs of intoxication on site.
06 Jul 2023
06 Jul 2023
Investigated allegations that staff did not follow a physician’s order to use compression stockings and related care; interviewed residents, responsible parties, and staff, and reviewed records. Found mixed accounts and no clear evidence proving or disproving whether the allegations occurred.
06 Jul 2023
06 Jul 2023
Reviewed complaint allegations of staff not following physician's orders for residents' care and found the allegations inconclusive based on interviews and record review. No deficiencies were cited during the visit.
22 Jun 2023
22 Jun 2023
Found that the eviction-related allegation and concerns about catheter care had no reasonable basis, based on interviews, records, and observations. Determined no deficiencies were cited.
22 Jun 2023
22 Jun 2023
Investigated an allegation of a resident falling and possible negligence in care, but ultimately found no evidence to support the claim.
29 Aug 2022
29 Aug 2022
Found no deficiencies; observed a visitor screening area at entry, a PPE supply for at least 30 days, food supplies meeting the required days (3 days perishable and 7 days non-perishable), bathrooms stocked with soap and paper towels and COVID-19 hand washing posters, and exits kept clear.
29 Aug 2022
29 Aug 2022
Confirmed no deficiencies found during inspection.
29 Oct 2021
29 Oct 2021
Found that staff did not notify the resident's representative about a fall on July 12, 2019, based on interviews and records. Found no evidence to support the April 3, 2019 swelling with a fracture and related care concerns.
29 Oct 2021
29 Oct 2021
Found allegations of resident injuries, falls, and staff failure to properly report incidents.
07 Oct 2021
07 Oct 2021
Determined there was an incident in which one resident pushed another, resulting in a bruise; 911 was called and paramedics said there was no need to take either resident to the emergency room. Based on interviews and records, there was not enough evidence to prove the allegation.
07 Oct 2021
07 Oct 2021
Interviews and observations determined that an alleged incident between two residents could not be conclusively proven or disproven during the inspection.
13 Aug 2021
13 Aug 2021
Identified no deficiencies after an unannounced visit; observed soap and paper towels in all bathrooms, COVID-19 posters in staff areas, and a 30-day PPE supply, with dining, hallways, visitor area, and memory-support spaces noted.
13 Aug 2021
13 Aug 2021
Observed no deficiencies during visit and reviewed with facility representative.
§ 87468.1(a)(8)
03 Mar 2021
03 Mar 2021
Found 0 residents and 1 staff with COVID-19; recommendations included posting signs, maintaining social distancing on all floors and in the elevator, having outgoing staff monitor incoming shifts for temperature and symptoms, using foot-pedal trash cans, and placing COVID-19 signs in dining and kitchen areas; no deficiencies were found.
03 Mar 2021
03 Mar 2021
Reviewed recommendations made for preventing and mitigating COVID-19 spread. No deficiencies cited.
21 Dec 2020
21 Dec 2020
Reviewed original and amended case-management records from December 21, 2018, and discussed them with the executive director.
21 Dec 2018
21 Dec 2018
Verified that a former staff member is not present, employed, or residing, and that their removal from the roster is complete.
21 Dec 2020
21 Dec 2020
Identified violations from the visit were discussed with the Executive Director during the tele-visit. Changes were made to the original report based on the discussion.
04 Sept 2020
04 Sept 2020
Investigated suspected financial abuse of a resident by a family member, conducted by phone due to COVID-19 shelter orders. Cross-reported to multiple agencies; an investigator was assigned, and no deficiencies were cited.
04 Sept 2020
04 Sept 2020
Confirmed suspected financial abuse of a resident by a family member, with multiple agencies involved in investigating the incident.
21 Feb 2020
21 Feb 2020
Confirmed all emergency systems were operational and staff responded in a timely manner. Training logs for safety programs were up to date, and facility had proper food supplies and safety measures in place.
21 Dec 2018
21 Dec 2018
Verified exclusion of former staff member and removal from facility roster.
