North Bay Post Acute sits under the management of Zermatt U.S. Health Services, LLC and Brett Moore, who took over in January 2021, and the facility has room for 98 residents, usually caring for around 89 people a day, and it stays open all day and night. The team offers skilled nursing, intermediate care, and post-acute care, with a focus on people recovering from hospital stays. There are physical, occupational, and speech therapy services, as well as pet therapy with trained dogs, and you'll find a Director of Rehab, Medical Director, Director of Nursing Services, Admissions/Marketing Director, and Activities Director leading the staff. Residents can get short-term rehabilitation, especially after strokes, brain injuries, cancer, or Parkinson's, and staff put a lot of work into care planning and support beyond just the medical basics, always trying to treat everyone with dignity and kindness.
North Bay Post Acute has a nurse staffing level of 4.03 hours per resident per day, though nurse turnover is 39.7%. They've faced infection-related deficiencies, and some problems were noted with resident assessment and care planning, but they continue to offer those services. Meals are nutritious, and there's an activities program run by the Activities Director, with service providers like a Registered Dietitian, Medical Records Director, and an Infection Preventionist working on site. The rooms come in three-bed, semi-private, and private options, and the building features some cozy and luxury living spaces meant to help people feel at home while recovering.
Visiting hours run from 9AM to 8PM, and residents are encouraged to bring personal items for comfort, such as photos, blankets, or mobility aids, though jewelry and cash aren't recommended. The facility accepts many types of insurance-Medicare, Partnership, VA, Blue Cross, United Healthcare, Healthnet, Humana, Aetna, Blue Shield, and private pay are all covered. People living here get access to fitness activities, pet visits, and help with daily needs, all while the staff works to build a sense of family and belonging, and detailed information can be found on their website at northbaypostacute.com.
