The Villas at Poway

    15615 Pomerado Rd, Poway, CA, 92064
    2.8 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy, overall poor administration

    I had excellent rehab - PT/OT were amazing, check-in/out was efficient, the attending doctor was patient, and dietary needs were accommodated. But overall my experience was negative: management and administration were unprofessional and rude, many nurses/CNAs were uncaring (call lights ignored, patients left unclean), discharge and belongings were mishandled, and language barriers made caregiver communication difficult. Add poor signage/parking and accessibility problems during construction; security was the only consistently positive aspect, so I cannot recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.75 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.3
    • Meals

      2.8
    • Amenities

      4.0
    • Value

      2.8

    Location

    Map showing location of The Villas at Poway

    About The Villas at Poway

    The Villas at Poway, also known as Villa Pomerado, sits in the heart of Poway, California, and has been managed by Palomar Health since June 1966. The community offers 129 certified beds and provides both skilled nursing and a range of care levels, including assisted living, Alzheimer's and memory care, independent living, nursing care, rehabilitation, respite, and hospice. Nurse staffing hours reach 6.75 per resident each day, which is higher than the state average, and nurse turnover stands low at 9.2%. The staff includes highly trained physicians, RNs, LVNs, CNAs, physical, occupational, and speech therapists, dietitians, social workers, case managers, and an on-site Nurse Practitioner during weekdays.

    Residents get services tailored to their needs, with access to diagnostic testing, labs, and physician specialists. There's access to full emergency services through a link to Palomar Medical Center Poway. The facility features rooms with televisions, and some rooms have shared bathrooms for two people. Meals are prepared by chefs and meal planners who focus on quality and nutrition. The Villas has landscaped outdoor spaces, communal areas, and activities that cover social, physical, mental, and emotional health.

    Amenities and services support daily living and promote comfort in a home-like setting. Staff are recognized for being helpful, joyful, and kind, with community awards for friendliness. Activities programs engage residents, and resources like brochures and advice from local experts help families understand their options. The community offers round-the-clock security coverage and emphasizes safety, but inspections have found deficiencies, including some related to infection control and not always meeting standards for protecting residents from harm or timely reporting of concerns. The facility provides both long-term and transitional care, memory care for people with dementia, and has programs designed to help prevent confusion and wandering.

    Nearby, residents have access to local hospitals, pharmacies, dining, shopping, and banks. The Villas at Poway has received awards like Best of Senior Living and has affiliations for providing advice and support in senior living options. While there have been some issues in past inspections, the staff and management focus on resident well-being, engagement, and a welcoming atmosphere. The facility strives to provide a comfortable living space and comprehensive care in a familiar neighborhood setting.

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