Hilltop Springs Senior Living

    7 Hilltop Dr, Redding, CA, 96003
    3.7 · 43 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Beautiful facility, but dangerously understaffed

    I love the bright, spacious facility, the many activities and outings, and several genuinely caring caregivers and staff who created meaningful moments. Unfortunately persistent understaffing, minimal training and management gaps led to medication errors, unsupervised wandering, multiple falls (I heard one was fatal), hygiene lapses, and inconsistent/declining dining that felt like a bait-and-switch. Communication with families, laundry/billing transparency and clinical oversight need serious improvement. Beautiful place and warm people, but I would not entrust assisted/memory care here until staffing and leadership are fixed.

    Pricing

    Schedule a Tour

    Amenities

    3.65 · 43 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.3
    • Meals

      2.5
    • Amenities

      4.6
    • Value

      2.4

    Location

    Map showing location of Hilltop Springs Senior Living

    About Hilltop Springs Senior Living

    Hilltop Springs Senior Living sits at 7 Hilltop Dr. in Redding, CA, and offers independent living, assisted living, and memory care right in Shasta County, and while the outside looks like a fancy hotel, the focus inside is on a home-like setting where folks can keep their routines and live with some independence, but with help close by whenever they need it, and most of the rooms have private living spaces or bedrooms, some even with kitchenettes, so residents have privacy and comfort along with safety. The staff, which includes a Med Tech team and regular visits from a doctor, takes care of medication management, daily assistance with things like bathing and getting dressed, and there's always someone available with 24-hour care, but there have been concerns over pay and the way some staff treat people, with reports of verbal abuse, so while many find the staff caring and supportive, problems do happen and shouldn't be overlooked. People at Hilltop Springs get three meals each day, laundry and housekeeping help, utilities and cable included, and a schedule full of activities like bowling, painting, flower arranging, and gardening, plus outings on their buses and vans, though none of the rides have wheelchair lifts for folks who need them. There's a big focus on keeping everyone active in mind and body, so you'll find Life Enrichment programs, a fitness center, and mental health support, and in independent living, the apartments come in different styles, some with patios or kitchenettes, and they're set up to help folks stay safe while feeling at home, and all floor plans try to give seniors room to live their own way. The memory care center, Willow Springs, gives extra help for residents with Alzheimer's or other dementia, and their approach tries to match care to each person's needs and abilities, backed up with activities like sensory gardens and music therapy. People get access to a pool, hot tub, sauna, an indoor theater, a golf simulator, and a bistro/country store, which is a bit more than many places, but there have also been problems raised about serving food raw and concerns with the overall food quality, so meals might not always match up to expectations. The on-site programs encourage faith, social activity, and hobbies with the F.A.I.T.H.E. values leading staff-fun, attitude, integrity, teamwork, honesty, and effort-and organized events include resident-run activities, exercise sessions, movie nights, and even religious gatherings. The overall aim is to keep residents feeling respected, connected, and cared for, but like anywhere, it's worth checking things out in person and asking questions, since the real experience can depend on the staff at the time and how things are run from day to day.

    People often ask...

    State of California Inspection Reports

    43

    Inspections

    13

    Type A Citations

    12

    Type B Citations

    2

    Years of reports

    14 Aug 2025
    Investigated the allegation that a resident fell and fractured their left hip, with EMS called and hospital evaluation performed. No citations were issued.
    • § 9058
    29 Jul 2025
    Identified deficiencies during an unannounced site visit with file review, with administrator present.
    • § 9058
    25 Jul 2025
    Found deficiencies and safety concerns, including medications kept in a locked closet and incomplete reviews of staff and resident files.
    • § 9058
    • § 87303(e)(5)
    04 Mar 2025
    Identified serious care deficiencies, including insufficient staff training and staffing levels, causing delays in assistance and inadequate toileting care. Identified problems with cleanliness, a failing call system, and a resident fall that raised safety concerns.
    • § 87303(i)(1)
    • § 87707(2)(b)
    • § 87625(b)(2)
    • § 87411(a)
    • § 87303(a)
    24 Feb 2025
    Found no deficiencies after an unannounced case management-incident review; observed a clean environment, adequate food supplies in the kitchen, and Title 22 compliance on all three floors.
    08 Jan 2025
    Identified a high volume of complaints in the last six months and two resident elopement incidents, along with concerns about background clearances, medication management, staff training, and resident supervision; no deficiencies were cited, and the informal conference proceeded as part of the administrative action process.
    07 Jan 2025
    Identified that a resident fell and sustained a fracture. Found no deficiencies.
    02 Dec 2024
    Found seven staff-related allegations unsubstantiated: staff caused injuries to a resident in care; staff did not report incidents to the resident's responsible party; staff did not ensure the resident was fed; staff mismanaged the resident's medications; staff did not answer the resident's call button in a timely manner; staff did not ensure the resident's room was cleaned and sanitized; and staff were not properly trained to transfer residents.
    02 Dec 2024
    Found the following allegations unsubstantiated: unqualified staff providing care and supervision, uncleared individuals on site, mishandling medications, not meeting residents’ needs, unsafe grounds, inadequate food service, and lack of basic laundry services.
    02 Dec 2024
    Found no deficiencies after an unannounced visit at approximately 9:30 AM on December 2, 2024; access was granted, the administrator cooperated, and an exit interview was conducted.
    21 Oct 2024
    Identified that a resident who was not allowed to leave unassisted eloped and was found 3 miles away at a Best Buy. Educated the administrator on the importance of safety measures to address wandering.
    • § 87705(b)(2)
    21 Oct 2024
    Found that the allegation of failing to report a scabies outbreak had insufficient evidence to determine whether it occurred, while records showed timely reporting to licensing and notification to the local public health authority on October 3, 2024.
    15 Oct 2024
    Identified a scabies outbreak involving at least two residents, with others having a rash not yet evaluated by a physician, and laundry not being completed because of the outbreak, along with insufficient staff to prevent spread. Imposed a civil penalty of $250.
    • § 87468.1(a)(2)
    • § 87411(a)
    01 Oct 2024
    Identified not enough staff in the memory care unit to meet residents' needs, with witnesses corroborating this staffing concern. Found inconsistent statements about the allegation that staff ignored residents; also observed that incident reports were not submitted in a timely manner.
    • § 87211(a)(1)
    • § 87411(a)
    01 Oct 2024
    Found no evidence to support the allegation that meat was undercooked.
    24 Sept 2024
    Identified two medication errors on Sep 20 and Sep 23 where residents received the wrong medication or dosage; a trainee staff member and a med tech detected the errors, and the primary care physician and the responsible party were notified.
    24 Sept 2024
    Investigated medication errors involving a resident receiving the wrong medication on two separate occasions, with notifications made to healthcare providers and documentation required. Emphasized the importance of proper medication administration and compliance with regulations.
    • § 87465(b)
    19 Sept 2024
    Investigated a prior allegation that a resident was stuck in an elevator for 30-40 minutes and panicked; rode the elevator, found no movement or door issues, and confirmed the elevator permit issued in June 2024. Could not interview the resident as they were out on an outing; requested the receipt for elevator servicing. No deficiencies observed.
    19 Sept 2024
    Found no deficiencies after review; exit interview conducted.
    19 Sept 2024
    Reviewed and cleared the citations related to a recent Plan of Correction; no deficiencies were observed during the visit.
    09 Sept 2024
    Found that the following specific allegations were unsubstantiated: medication left accessible to a resident; running out of medication for a resident; a resident sleeping on soiled sheets; a resident falling and not being checked afterward; overcharging a resident; and staff falsifying documentation.
    09 Sept 2024
    Reviewed multiple resident care concerns, including medication management, fall response, and documentation practices, ultimately finding no sufficient evidence to prove that violations occurred.
    • § 87465(a)(6)
    • § 87211(a)(d)
    05 Sept 2024
    Found three incident reports: a change in condition led to moving a resident to memory care after an elopement when they were seen near a supermarket in late July, with the responsible party initially preferring to stay at the current level before agreeing to the move; a hospice resident sustained a hip fracture from an unwitnessed fall in the common area and was hospitalized, then discharged on August 9, 2024; and an unwitnessed fall occurred while another resident was making the bed, with a staff member attending after the pendant was pressed. No deficiencies were observed.
    05 Sept 2024
    Identified that a newly hired staff member serving the connected independent living area was still in the background clearance process and that an uncleared staff member was observed cooking for residents. A $100 civil penalty was issued for the uncleared staff member, and the administrator was informed about clearance requirements.
    • § 87355(a)
    • § 87761(b)
    05 Sept 2024
    Found that the allegations that staff administered medications with inadequate training, that medications were dispensed incorrectly during an outing, and that medications were not reordered timely causing missed doses were unsubstantiated.
    05 Sept 2024
    Found elopement incidents tied to a door issue that had been fixed earlier. Identified a missing personal item that was replaced and evidence of medication mismanagement; interviews yielded inconsistent statements, and an allegation that residents' needs were not met resulting in repeated UTIs was reviewed.
    • § 87465(a)(4)
    • § 87411(a)
    • § 87217(b)
    05 Sept 2024
    Reviewed, the investigation into whether staff improperly administered medications or dispensed wrong medications during an outing found no conclusive evidence to support those claims; inconsistencies were noted during interviews.
    • § 87465(a)(4)
    18 Jun 2024
    Found conditions at the site were generally safe and well-maintained, with clean areas, proper medication storage, functioning safety systems, and adequate food supplies, but several deficiencies were documented.
    18 Jun 2024
    Found that the facility was generally maintained in good condition with no immediate health or safety violations observed, though some deficiencies were noted during the inspection.
    • § 87465(h)(4)
    25 Apr 2024
    Found no evidence to support the allegation that staff did not dispose of residents' medications, did not keep medications locked and inaccessible to residents, or did not conduct narcotic medication audits.
    25 Apr 2024
    Found that staff properly stored and locked residents' medications and conducted regular narcotic medication audits, and there was no evidence to support that medications were not being disposed of promptly according to policy.
    23 Jan 2024
    Identified that some staff members were not properly cleared or associated with the correct site, and that staff training and records needed improvement. Noted a clean kitchen with adequate meals and an active activities program, but raised safety concerns about pool access and mingling of independent and assisted residents, with resident records reviewed as complete.
    23 Jan 2024
    Investigated staff working without proper training or association, falsified staff records, and concerns about resident safety and environment; found no evidence to support the allegations regarding staff qualifications, record falsification, facility cleanliness, resident activity, or safety.
    • § 87355(c)(1)
    20 Oct 2023
    Found no deficiencies after an unannounced visit, reviewed the resident's service plan and interim plan, and interviewed staff; noted hourly checks after the resident's spouse was hospitalized.
    20 Oct 2023
    Reviewed, no deficiencies found following an unannounced health and safety check and resident service plan review.
    24 Aug 2023
    Found the allegation that a five-gallon bucket of dry laundry soap was accessible to residents unsubstantiated.
    13 Oct 2023
    Investigated the allegation that leaving laundry soap accessible to residents could compromise safety in a care setting; on 10-13-23, discussions occurred with the general manager.
    13 Oct 2023
    Reviewed safety procedures for storing laundry soap, with the facility confirming it would keep the soap in a locked area to ensure residents' safety.
    24 Aug 2023
    Identified that a five-gallon bucket of dry laundry soap was accessible to residents, but concluded that the potential risk did not warrant finding the allegation as substantiated.
    27 Jul 2023
    Found no deficiencies identified. Licensing readiness was confirmed, with fire safety approved, hot water within the required range, secure storage, and bedrooms and common areas prepared; no residents were in care at the time.
    27 Jul 2023
    Confirmed that the newly constructed facility was ready for licensing, with all safety and operational requirements met, including proper fire safety systems, adequate furnishings, and secure storage for medications and supplies. No deficiencies were identified during the inspection.
    26 Apr 2023
    Confirmed the applicant/administrator's understanding of licensing requirements and readiness across areas including license type, resident populations, admissions policies, staffing and training, restricted health conditions, general provisions, emergency preparedness, complaints/reporting, and pre-licensing readiness. LIC 809 was signed and a copy of photo ID was obtained.
    26 Apr 2023
    Confirmed that the applicant participated in a competency review, demonstrating understanding of licensing regulations, facility operations, staffing, emergency procedures, and other requirements necessary for initial licensure of a residential care setting for the elderly.

    Nearby Communities

    • Exterior view of Oakmont of Westpark senior living facility at dusk, showing a two-story building with illuminated windows, stone and stucco facade, landscaped greenery, and a covered entrance with a clearance sign.
      $3,595 – $4,995+4.3 (86)
      Studio • Semi-private
      independent, assisted living, memory care

      Oakmont of Westpark

      2400 Pleasant Grove Blvd, Roseville, CA, 95747
    • Exterior view of a three-story senior living facility building with beige walls and multiple balconies. The building is surrounded by green grass, trees, and shrubs under a clear blue sky.
      $2,865 – $4,785+4.6 (69)
      Studio • 1 Bedroom • 2 Bedroom
      independent living

      Truewood by Merrill, Roseville

      1275 Pleasant Grove Boulevard, Roseville, CA, 95747
    • Exterior view of Ivy Park at Roseville, a multi-story senior living facility with beige and brown stucco walls and red tile roofing. The entrance features a covered drop-off area with benches and potted plants. There is a landscaped roundabout with flowers and shrubs, and an American flag flying on a flagpole. The sky is clear and blue.
      $3,000 – $3,900+4.2 (62)
      Semi-private • 1 Bedroom • Studio
      independent living, assisted living, board and care

      Ivy Park at Roseville

      5161 Foothills Blvd, Roseville, CA, 95747
    • Exterior view of Fountaingrove Lodge (LGBTQ+) at dusk, showing a large, multi-story building with warm interior lights visible through numerous windows. The entrance features a covered driveway with stone pillars and a landscaped roundabout with flowers and shrubs.
      $3,597 – $3,695+
      1 Bedroom • 2 Bedroom

      Fountaingrove Lodge (LGBTQ+)

      4210 Thomas Lake Harris Drive, Santa Rosa, CA, 95403
    • Exterior view of a two-story senior living facility building with gray siding and white trim. The entrance has a covered porch with stone pillars and the address number 4225B displayed above. There are windows with blinds, a white fence, landscaping with bushes and flowers, and a street lamp in front under a clear blue sky.
      $3,695 – $4,095+4.5 (52)
      Studio • Semi-private
      assisted living, memory care

      Ivy Park at Santa Rosa

      4225 Wayvern Drive, Santa Rosa, CA, 95409
    • Exterior view of a senior living facility named Oakmont of Carmichael with a beige stucco building, tiled roof, landscaped garden with colorful flowers, trees, and a curved walkway. Two people are walking on the path near the entrance.
      $3,795 – $5,495+4.6 (121)
      Studio • Semi-private
      independent, assisted living, memory care

      Oakmont of Carmichael

      4717 Engle Rd, Carmichael, CA, 95608

    Assisted Living in Nearby Cities

    31 facilities$4,628/mo
    45 facilities$4,547/mo
    36 facilities$4,362/mo
    34 facilities$4,245/mo
    15 facilities$4,575/mo
    32 facilities$4,937/mo
    4 facilities$4,491/mo
    12 facilities$5,152/mo
    0 facilities
    0 facilities
    © 2025 Mirador Living