I have mixed feelings. Front-line caregivers here are kind, attentive, and I've seen quick maintenance, lots of activities, roomy private rooms and honest personalized care that gave our family peace of mind. But administration and management can be dishonest or unresponsive, staffing is frequently short (long waits and weak after-hours coverage), and cleanliness/safety are inconsistent - reports of mice, urine smell, dirty carpets, even scabies or bruising make me wary. Food is hit-or-miss: often processed/salty or inedible, though the kitchen has improved lately and can accommodate diets. I'd recommend this place if you value caring staff and reasonable cost, but go in cautious about admin, hygiene, and staffing issues.
Braswell Family Senior Care sits beside the San Bernardino Mountains in Yucaipa, California, and has been family-operated since 1963 with a focus on loving care. The facility holds a state license for serving seniors and offers assisted living, independent living, memory care, nursing services, and a continuing care retirement community. Residents can choose between private studio apartments, companion suites, and shared homes, and there are options for respite care, adult day programs, and long-term services at places like Chateau Villa. The Pine Cottage memory care unit has 12 licensed beds with 24-hour awake dementia trained staff and secured wandering grounds to let residents explore safely. The community cares for those with physical, cognitive, or memory needs, including help with dressing, bathing, grooming, incontinence care, and medication, and diabetic or non-ambulatory care are both available. Medically trained staff are on site at all times to ensure proper treatment, and a nurse remains on duty all hours.
Residents join activities like music with the resident band, arts and crafts, a gardening group, social games, and lectures, with a story time and educational programs available for mental engagement, and the program tries to enhance cognitive abilities while still letting each person keep as much independence as possible. People can spend their time in the gym, game room, spa and wellness room, or walk through gardens and use the outdoor gazebo, and animal lovers enjoy the pet aviary with many birds, plus interaction with farm animals such as emus, llamas, cows, and rabbits in the activity areas. Pets like dogs and cats are allowed. The grounds have landscaped, home-like neighborhoods designed to reduce chores, and common areas come with TVs, cable wired rooms, libraries, and patios.
Family members can stay in touch through the facility's special communication services, and transportation and a community bus are on hand for shopping, sightseeing, and doctor appointments, with staff able to provide appointment companion services. Meals get planned and prepared by chefs, and community dining areas are open to everyone, with multiple meal plan options. Housekeeping, laundry, and dry cleaning are included. There's space for private family events. Residents can get haircuts and barber services, and personal care needs like assistance with dressing, showering, medication, and toileting get managed by staff who stay ready 24/7. The community bus, parking, and nearby healthcare options, including a doctor and pharmacy within a mile, help make life easier.
Braswell Family Senior Care gives mental health care, support for VA benefits, advice for finances, and cost assistance programs, and accepts checks and credit cards. The place welcomes both seniors and people with disabilities and aims to keep everyone as involved and independent as they can be, with resources for assistive devices, bedside emergency calls, and a behavioral health recovery center. Staff encourage resident-run and community-sponsored activities so people feel connected. Chapel services and religious programs are provided in-house for those who want them. The facility's "Quality Care with Love" philosophy guides staff as they monitor and improve their work, and every resident follows a care guide tailored to their needs. The Braswell group also runs Mediterranean Gardens and Leisure Manor locations in the area, giving choices for different preferences.
Admissions are available any time, with regular office hours during the week. Licensed for up to 36 residents, Braswell Family Senior Care remains a place with a home-like, warm environment run by a loving staff, where the main goal is to help people live safely, happily, and as independently as possible throughout their golden years.
People often ask...
Braswell Family Senior Care offers competitive pricing, with rates starting at a cost of $5,436 per month.
Braswell Family Senior Care offers independent living and assisted living.
There are 2 photos of Braswell Family Senior Care on Mirador.
The full address for this community is 620 E Highland Ave, Redlands, CA, 92374.
Yes, Braswell Family Senior Care offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
85
Inspections
10
Type A Citations
8
Type B Citations
6
Years of reports
14 Jul 2025
14 Jul 2025
Found privacy invasion and dignity allegations to be unfounded based on staff and resident interviews. Found a background-check violation by a staff member to be valid, resulting in an immediate civil penalty.
§ 87355(e)(2)
14 Jul 2025
14 Jul 2025
Identified an allegation regarding medication management, met with the Administrator to discuss the purpose of the visit, reviewed resident medications and records, and conducted an exit interview.
§ 9058
22 May 2025
22 May 2025
Found that staff left a resident covered in feces with soiled bedding and clothing, and they assisted with cleaning afterward. Found that the allegation that the home was not kept clean was not supported by the preponderance of evidence.
§ 87468.2(a)(4)
04 Mar 2025
04 Mar 2025
Investigated allegations about smoking in rooms, resident safety, cleanliness, absence of an activities director, staff communication, and provision of activities; interviews and observations showed no evidence of violations.
03 Mar 2025
03 Mar 2025
Found insufficient evidence to prove that staff neglected a resident, resulting in a severe burn. Found insufficient evidence to prove that staff did not seek medical attention promptly for the resident.
13 Feb 2025
13 Feb 2025
Determined that the allegation that staff did not treat a resident with respect was not supported by evidence; eight of nine residents said staff treated residents with respect, and one said harassment occurred.
Determined that the allegation that staff handled residents in a rough manner was not supported by evidence; eight of nine residents said they were not handled roughly, and one said a resident was treated roughly.
27 Nov 2024
27 Nov 2024
Found no deficiencies. Observed 113 residents on a 156-capacity site with functioning safety systems, secure storage for medications, complete resident records, adequate food service, and hot water temperatures between 108.5 and 118°F.
27 Nov 2024
27 Nov 2024
Found no evidence to support Allegation 1 that staff did not administer a prescribed medication to a resident on 11/18/2024. Found no evidence to support Allegation 2 that a resident did not receive pain medication for a month.
05 Nov 2024
05 Nov 2024
Found roaches observed; extermination services conducted; staff and residents reported needs were met; unsubstantiated.
23 Oct 2024
23 Oct 2024
Found the allegations of wounds from staff neglect, residents not being fed, staff refusing prescribed medications, and unmet hygiene needs unsubstantiated. Interviews indicated meals were provided, prescribed medications were given, and hygiene needs were met.
20 Sept 2024
20 Sept 2024
Found the bed bugs allegation unsubstantiated and the neglect allegation unsubstantiated; no deficiencies were cited.
20 Sept 2024
20 Sept 2024
Found the allegation that staff did not administer residents’ medications unsubstantiated. Interviews with staff and residents, and a medication audit, indicated residents received their medications as prescribed.
09 Aug 2024
09 Aug 2024
Found that the allegation that a staff member hit a resident was supported by interviews and records, including the staff member admitting to tapping the resident on the head during a disagreement.
09 Aug 2024
09 Aug 2024
Confirmed allegation of staff hitting resident after interviews and record review. Staff member received disciplinary action.
16 May 2024
16 May 2024
Investigated a complaint via an unannounced follow-up, met with an administrator, and conducted interviews and document reviews. Concluded with an exit discussion to summarize the information gathered.
16 May 2024
16 May 2024
Confirmed complaint #56-AS-20240506155415 through interviews and document review during follow-up visit.
21 Mar 2024
21 Mar 2024
Found that the allegation that staff did not provide filtered water to a resident per Admission Agreement was unfounded.
08 Mar 2024
08 Mar 2024
Identified rodent activity in bedrooms 11A and 33, with traps including a dead rodent, while roaches were not observed. This supports the allegation that staff did not ensure freedom from pests and rodents.
21 Mar 2024
21 Mar 2024
Found no basis for the allegation that staff did not provide filtered water to a resident as required.
08 Mar 2024
08 Mar 2024
Confirmed evidence of rodent infestation in certain resident bedrooms, with ongoing treatment measures in place.
29 Nov 2023
29 Nov 2023
Found the allegations that staff did not assist with medications as needed and that residents were not accorded dignity in relationships with staff unsubstantiated.
29 Nov 2023
29 Nov 2023
Investigated allegations of staff not assisting with medications and residents not being treated with dignity, but found insufficient evidence to prove these claims.
16 Nov 2023
16 Nov 2023
Identified medication administration and labeling deficiencies at home, including meds for several residents not given as prescribed and remaining in bubble packets without documentation, and one medication found in a bag without a prescription label. Also found records issues such as missing staff training verifications, a missing preadmission appraisal for a resident, administrator certification expiration, and a last emergency drill conducted in 2023.
16 Nov 2023
16 Nov 2023
Identified deficiencies in resident care, medication administration, staff training, and record-keeping at the facility during the inspection.
§ 87468.1
06 Nov 2023
06 Nov 2023
Identified that staff did not clean residents' rooms for over a week due to a housekeeping shortage, with multiple interviews supporting the lapse.
06 Nov 2023
06 Nov 2023
Confirmed staff did not properly clean a resident's room leading to a substantiated allegation.
22 Sept 2023
22 Sept 2023
Found that the deficiency from the prior complaint remained unaddressed as of 9/22/23 because the resident had not been readmitted. A civil penalty of $100 per day was assessed today and will continue to accrue until proof of correction is received.
22 Sept 2023
22 Sept 2023
Cited a deficiency during a visit, civil penalties accessed for failure to correct, resident not readmitted to facility.
14 Sept 2023
14 Sept 2023
Found that the allegation that staff violated a resident's personal rights occurred after the resident exhibited aggressive behavior, leading to law enforcement involvement and a 51/50 hold, with hospital staff informed that the resident is not permitted to return due to being a danger to self and others.
14 Sept 2023
14 Sept 2023
Confirmed substantiated allegation of violation of resident's personal rights following aggressive behavior leading to hospitalization and subsequent denial of reentry to the facility.
§ 87303(a)
07 Sept 2023
07 Sept 2023
Investigated the allegation that staff hit a resident. Interviews with staff and residents, along with observations, did not provide reliable evidence to support the allegation.
07 Sept 2023
07 Sept 2023
Investigated the claim that staff hit a resident; found insufficient evidence to prove or disprove the allegation. Conducted exit interview and discussed findings with the administrator.
28 Jul 2023
28 Jul 2023
Found two staff working without proper background clearance; regional office confirmed both were pending clearance, and they were asked to leave. Noted a deficiency, and an exit interview was conducted.
§ 87355(e)(1)
28 Jul 2023
28 Jul 2023
Observed two staff working without proper background clearance during the visit. Staff removed from facility immediately. Deficiency cited per regulations.
18 Jul 2023
18 Jul 2023
Identified a substantiated odor problem—urine and bowel movement smell in the main areas, hallways, and residents' bedrooms—based on interviews and record reviews. Other allegations were found to have no reasonable basis.
18 Jul 2023
18 Jul 2023
Confirmed allegations of odor throughout the facility and substantiated the claim that the facility does not smell - the investigators further found that a resident's wound developed maggots multiple times while in care.
§ 87303(a)
11 May 2023
11 May 2023
Confirmed amended findings for a complaint after an unannounced visit, explained the purpose, no health and safety concerns observed, and an exit interview with the administrator was conducted.
12 May 2023
12 May 2023
Investigated the allegation that staff did not pick up a resident after a hospital appointment and the allegation that care was inadequate. Interviews found the resident was not collected by the insurance transportation as planned and was brought back around 11:30 PM after hospital contact, and staff did not realize the resident had not returned until hours later.
§ 87464(f)(1)
12 May 2023
12 May 2023
Confirmed failure to ensure resident was picked up after medical appointment, but determined other allegation of inadequate care to be unsubstantiated.
§ 87468.2(a)(20)
28 Jul 2021
28 Jul 2021
Found that residents were adequately fed and treated with dignity and respect; the two allegations were unfounded.
11 May 2023
11 May 2023
No health and safety concerns were observed during the visit.
26 Apr 2023
26 Apr 2023
Found insufficient evidence to confirm the allegation that residents' personal belongings were not safeguarded.
26 Apr 2023
26 Apr 2023
Investigated allegation that resident’s personal belongings were not safeguarded; found insufficient evidence to prove or disprove the claim, resulting in it being unsubstantiated.
§ 87465(h)(4)
§ 87411(c)(1)
§ 87412(c)
§ 87465(c)(2)
§ 87457(c)
19 Apr 2023
19 Apr 2023
Identified a deficiency from the complaint alleging the exit door to the smoking area would not shut properly due to misalignment, requiring lifting to realign and close.
19 Apr 2023
19 Apr 2023
Found insufficient evidence to prove the allegation that staff purposely locked residents out of the building while they were in the smoking area; residents said the door to the smoking area sometimes locks, but they could re-enter by using the front door, holding it open, or calling the front desk.
19 Apr 2023
19 Apr 2023
Investigated a door in the smoking area, found misalignment causing improper closure, leading to a regulatory deficiency citation.
§ 87303(a)
21 Feb 2023
21 Feb 2023
Found insufficient evidence to prove the allegation that staff did not provide adequate meal service to a resident. Observations and interviews indicated meals were served in a timely manner, with options for alternate meals or room delivery when needed.
21 Feb 2023
21 Feb 2023
Investigated whether staff provided adequate meal service and determined that there was enough food available, meals were served timely, and residents had options for dining in their rooms or choosing alternate meals, leading to the conclusion that the allegation was unsubstantiated.
17 Feb 2023
17 Feb 2023
Found the allegation that staff locked a resident's door and did not allow entry while the resident was in the room unsubstantiated. Interviews with four staff members and the resident showed no evidence to support the entry restrictions.
17 Feb 2023
17 Feb 2023
Found no evidence to support allegations of staff members being prevented from entering a resident's room or that special dietary needs were not met.
14 Sept 2022
14 Sept 2022
Found a current menu available and sufficient food supplies, with residents and staff reporting meals were served in a timely manner. Observed the shower area to be safe, sanitary, and in good repair, and there was not enough evidence to prove or disprove the allegations.
14 Sept 2022
14 Sept 2022
Allegations of staff not providing meals in a timely manner and a dirty resident shower were investigated. Insufficient evidence was found to prove or disprove the allegations.
16 Aug 2022
16 Aug 2022
Identified that a staff member had been working for eight months without a criminal record exemption; COVID-19 infection-control measures and PPE supplies were in place and being followed.
§ 87355(e)(1)
16 Aug 2022
16 Aug 2022
Identified deficiency in infection control practices during annual inspection.
§
21 Jan 2021
21 Jan 2021
Found insufficient evidence to prove the allegation that a staff member accused a resident of bringing the Covid-19 virus into the facility, leading to numerous deaths.
03 Feb 2022
03 Feb 2022
Found the complaint alleging staff failed to meet the resident's needs and to treat the resident with respect unfounded. Interviews with the administrator, staff, and the resident showed care needs were met and interactions were respectful, and the resident was satisfied; the complaint was dismissed.
10 Jan 2022
10 Jan 2022
Found no evidence to support the allegations that residents were kept beyond their level of care, that rodents were present, or that medical decisions were mishandled. Documentation and interviews indicated appropriate care, ongoing pest control, and regular communication with physicians and hospice as needed.
10 Jan 2022
10 Jan 2022
Confirmed allegations of resident care and pest control issues were found to be unsubstantiated after interviews with staff and review of records and documentation.
21 Sept 2021
21 Sept 2021
Determined Allegation 1 and Allegation 2 to be unsubstantiated, with no evidence that staff spoke inappropriately to a resident or that staff were obligated to help a resident find an apartment.
21 Sept 2021
21 Sept 2021
Found Allegation 1 UNFOUNDED and Allegation 2 UNFOUNDED.
21 Sept 2021
21 Sept 2021
Found that the allegation that residents were not offered water was unfounded, as a water station was accessible in the dining area during meals. Found that the allegation that residents were not offered food was unfounded, with lunch served to residents and delivered to a resident in their room during the visit.
21 Sept 2021
21 Sept 2021
Investigated six allegations related to bruising abuse, pressure injuries, contaminated medications, improper medication administration, inadequate supervision, and unsafe physical plant. Found no evidence to support any of the claims based on observations, records review, and interviews.
21 Sept 2021
21 Sept 2021
Investigated three allegations: that staff did not follow a resident's diet order; that staff spoke inappropriately to a resident; and that staff did not keep a resident's information confidential. Found these allegations unsubstantiated.
21 Sept 2021
21 Sept 2021
Found Allegation 1 unfounded that staff prevented a resident from leaving their room. Found Allegation 2 unfounded that staff prevented a resident from leaving the home for an outing.
21 Sept 2021
21 Sept 2021
Investigated complaints regarding dietary order compliance, inappropriate staff conduct, and confidentiality breaches, but determined there was not enough evidence to prove or disprove any of the allegations.
28 Jul 2021
28 Jul 2021
Investigated Allegation #1: Resident belongings are taken. Staff witnessed another resident eat the first resident’s personal food, and a planned room change had not occurred for weeks due to logistical reasons, violating the first resident’s personal rights.
28 Jul 2021
28 Jul 2021
Confirmed that staff failed to address resident's rights violation.
25 May 2021
25 May 2021
Found no health or safety concerns or deficiencies at this site; observed strong infection control with staff properly masked, ample PPE and cleaning supplies, plus a designated lead tracking COVID-19 cases.
25 May 2021
25 May 2021
Inspection found no health and safety concerns, with proper infection control measures in place. No deficiencies were cited.
21 Jan 2021
21 Jan 2021
Investigated the allegation that a staff member accused a resident of bringing COVID-19 into the home and causing multiple deaths. Found insufficient evidence to prove the allegation, with interviews indicating the remark was general and not directed at the resident, and with conflicting accounts among staff.
21 Jan 2021
21 Jan 2021
Found the rat-related pest allegation unfounded. Staff reported rat sightings in December 2020.
21 Jan 2021
21 Jan 2021
Confirmed the complaint of pests in the facility was unfounded after interviews with staff and residents and a review of records.
06 Jan 2021
06 Jan 2021
Found both the smoking-area seating changes for social distancing and concerns about staff treating residents with dignity to be unsubstantiated.
06 Jan 2021
06 Jan 2021
Found that the allegation that staff did not follow residents' prescribed diets and the allegation that staff spoke to residents inappropriately were unsubstantiated.
06 Jan 2021
06 Jan 2021
Determined that the allegations of staff not providing comfortable accommodations and not treating residents with dignity were unsubstantiated due to lack of sufficient evidence.
01 Oct 2020
01 Oct 2020
Investigated an incident where a resident reached into an ice machine, was told to use gloves or a scoop, and then yelled at staff, calling them inappropriate names. Found six interviews were conducted; three indicated the resident spoke with the administrator the next day, who did not yell, and determined there is not a preponderance of evidence to prove or disprove the allegation, so it is unsubstantiated.
01 Oct 2020
01 Oct 2020
Interviews revealed an allegation of inappropriate behavior by a resident towards staff over a disagreement about accessing the ice machine. However, there was insufficient evidence to confirm or deny the validity of the allegation.
29 Sept 2020
29 Sept 2020
Found that the bedroom arrangement could safely accommodate residents, with space to pass between beds and all required furnishings. Confirmed the pest-related allegation based on interviews and observations.
29 Sept 2020
29 Sept 2020
Confirmed allegations of inadequate medication management and unfounded pest presence at the facility after conducting interviews and reviewing records and documentation.
17 Sept 2020
17 Sept 2020
Investigated the allegation that bedrooms do not accommodate comfort and safety. Observed a 12x22-foot studio room with space for passage between beds and furniture for a wheelchair or walker, noted required furnishings, and found residents did not corroborate the claim; the setting has an approved fire clearance for 72 non-ambulatory residents on the first floor, resulting in insufficient evidence to prove the allegation.
17 Sept 2020
17 Sept 2020
Reviewed allegations of inappropriately sized resident bedrooms and found insufficient evidence to support the claim.
§ 87218(a)
24 Apr 2020
24 Apr 2020
Found the allegation regarding improper diabetic care and injury by staff unfounded, with no evidence supporting such claims. Confirmed residents received meals and snacks, including those confined to their rooms, and no unexplained injuries were reported during interviews.
06 Jan 2020
06 Jan 2020
Reviewed records revealed a violation of personal rights regarding the storage and administration of medication for a resident.
09 Dec 2019
09 Dec 2019
Found insufficient evidence to support allegations regarding a resident's refusal to eat facility-provided meals.
04 Oct 2019
04 Oct 2019
Identified deficiencies in the physical plant, resident rooms, and staff records during the inspection.
