AnonymousLoved one of resident
    3.0

    Compassionate staff but inconsistent scheduling

    I've had a mixed experience. Many caregivers (Claudia, Diego, Donna, Selina, Misty, Holli) were kind, professional, flexible, and made us feel like family - great communication and help with scheduling/insurance. But we've also had no-shows, late arrivals, staff who didn't follow instructions (two left my 89-year-old unfed and breakfast wasn't given until 11:45), and scheduling often only tells you who's coming at 9 p.m. the night before. Despite the inconsistency I decided to stay with CoastCare because the dedicated, compassionate staff usually provide excellent care - just be prepared for instability at times.

    Pricing

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    Amenities

    4.15 · 55 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.3
    • Meals

      3.0
    • Amenities

      4.1
    • Value

      2.0

    Location

    Map showing location of Coast Care

    About Coast Care

    Coast Care provides in-home care and care management services for seniors living in San Diego, including the neighborhoods of La Mesa and El Cajon, and the main location sits on Linda Vista Road. The company has experience in eldercare stretching over 100 years and has been serving the community since 2013, with a team made up of home care aides called HCAs who help with things like bathing, dressing, meal preparation, medication reminders, light housekeeping, errands, and transportation to appointments or doctor visits, and they also provide companionship, exercise programs, and support with memory care, so people living with Alzheimer's or dementia can get expert help where they live. The staff comes from a mix of backgrounds, so there's varied skills in cooking and household tasks, and the team gets special training to assist clients with cognitive impairment, helping with things like personal hygiene and mobility.

    Coast Care specializes in personalized care, making sure seniors get help that suits what they want and need, with caregiver matching based on a person's preferences, and with a care management system that checks in on changing health needs or living situations. The company is privately run and not a big chain, committed to consistency and reliability, with a continuity guarantee to stabilize the caregiving team within three weeks and even giving a discount if that guarantee isn't met. They'll send a last-minute replacement if needed and offer an attendance rate of 99.98% for scheduled shifts, guaranteeing that every client gets someone trained and ready to help, including on weekends or for short shifts, if possible.

    Family members and caregivers can find support themselves since Coast Care brings together resources from local groups such as the Alzheimer's Association-San Diego Chapter, Network of Care, and the Southern Caregiver Resource Center, along with connections to Shiley-Marcos Alzheimer's Disease Research Center and the National Institute on Aging. Care plans get regular updates and care managers keep an eye on how things are going, so clients know what's happening and can adjust plans as needed for safety, nutrition, and changing health. The company offers CalAIM program services and aims to keep care affordable, all while making sure clients feel respected, heard, and cared for, even helping seniors re-engage with old hobbies and the community, whether that means playing games, sharing stories, or a walk on the beach.

    Coast Care doesn't use high-pressure tactics and will do an in-home assessment without obligation, talking over care needs and recommending ways to keep seniors safe, active, and as independent as possible. The focus is always on delivering care with dignity, being responsive, and sticking to high standards, whether it's helping clients regain strength after a health setback or simply making life easier in small ways each day. There's a blog for information, contact options, and the company's active on social media like Facebook, LinkedIn, and YouTube, so people can stay informed or get extra support if needed. Coast Care's in-home care extends to people who need rehab after injury, those at risk of being unsafe at home, and those living with Alzheimer's, always aiming to bring peace of mind to both seniors and their loved ones.

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