Pacifica Companies

    1775 Hancock St STE 200, San Diego, CA, 92110
    3.6 · 75 reviews
    • Assisted living
    AnonymousLoved one of resident
    2.0

    Caring staff dysfunctional corporate management

    I loved the compassionate staff, remodeled grounds, and attentive memory-care cottages - the frontline team genuinely cares and made my loved one feel at home. But corporate/management is a mess: billing mistakes, refunds and vendor payments delayed for months, sudden rate hikes, eviction notices, and frequent staff turnover. Maintenance and safety lapses (dead smoke alarm, mold/pest reports, AC/sewer issues) plus poor communication from upstairs eroded my trust. Great people on site, terrible administration - weigh that carefully.

    Pricing

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    Amenities

    3.63 · 75 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.8
    • Meals

      2.8
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of Pacifica Companies

    About Pacifica Companies

    Pacifica Companies, which has its main office at 1775 Hancock Street, Suite 200, San Diego, California, runs all day and night, making sure there's always someone around to help or manage if anything comes up, and people say it feels like a supportive community that really tries to make both residents and families feel at home, and during tough times like the pandemic, staff helped residents stay in touch with loved ones through FaceTime calls on iPads, showing that they care about keeping people connected; the company's got staff and management who value each other's opinions, with a habit of promoting from within and making employees feel welcome and appreciated, and even the workplace is described as having a "family" feel, which gives staff chances to grow in their jobs. The leadership, and the GM Deepak Israni, oversees the operations, and the company files its reports each year, staying active as a business. Pacifica Senior Living, which is their senior living community, aims to give folks a real home where they can be active and happy, and the community has helpful staff who know what they're doing and try to listen if anyone has concerns or suggestions. The company also manages a big group of real estate projects, from hotels and multifamily housing to senior living, office buildings, and shopping centers in the United States and beyond, including India and Latin America, and even though they focus a lot on real estate and investment, they pay attention to the daily lives of the people living in their properties. You'll find them running over 45 hotels, some with unique features like beachfront access, all-suite rooms, or fireplaces, and others in busy neighborhoods or near outdoor sites. The staff talk to each other and to the residents, so everyone stays connected about what's going on. Since starting in 1978, Pacifica Companies has grown a lot, now managing properties in 22 states and employing nearly 3,000 people in the US and Asia, and they always look for new chances and keep their eyes on changes in the market, but what stands out most is the effort they make to help their residents and their employees feel like they matter, which seems to be the foundation of the communities they build.

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