Villa Rancho Bernardo Care Center

    15720 Bernardo Center Dr, San Diego, CA, 92127
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean but understaffed, inconsistent care

    I had a mixed experience. The building is clean and comfortable, therapists and many CNAs were caring and professional, meals and accommodations were generally fine, and visiting hours/phones in rooms were convenient. However chronic understaffing, inconsistent and sometimes unprofessional caregivers, poor communication and administration accountability, and occasional safety/hygiene problems (missed care, late meds, lost items) are serious red flags. Some staff are exceptional, but I'd be cautious and confirm current management fixes before placing a loved one here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.50 · 125 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.3
    • Meals

      2.6
    • Amenities

      4.2
    • Value

      1.9

    Location

    Map showing location of Villa Rancho Bernardo Care Center

    About Villa Rancho Bernardo Care Center

    Villa Rancho Bernardo Care Center sits at 15720 Bernardo Center Dr. in San Diego and has private and semi-private rooms, all with electric beds and private bathrooms, which is nice for privacy and comfort, and the place is built around two landscaped courtyards, so there's a bit of green space to enjoy. They have a 47-bed memory care unit made for people living with Alzheimer's disease and dementia, and those units are secure for both ambulatory and non-ambulatory folks, which means people who need more protection or aren't able to move around much can still get the right care. The staff is trained in the Family Care program and gives nursing care marked with tenderness.

    There's always help day and night since they offer 24-hour skilled nursing and rehabilitation services, and if you've got wounds, need IV treatment, medication support, or help with managing nutrition, they've got that too. The care team works with patients and their families on treatment plans and helps you get back as much independence as possible after a hospital stay, all while providing social services for care and discharge planning or if you need help with Medi-Cal applications. With 294 beds, they've got space for long-term care, high acuity care, incontinence care, and lots of different caregiving needs-they're licensed as a skilled nursing facility and have a five-star rating for quality.

    Programming for memory care is based on current best practices, and they adjust daily activities for each resident's needs and interests, so you'll find both on-site and some off-site activities, along with a garden and a family room for visits. The meals and dining program gives everyone three meals a day, and amenities include free cable TV hook-ups, a secure environment for rehabilitation, and a team that's focused on compassionate and positive experiences, not just for the residents but also for their families needing help with care planning or family caregiving guidance. The staff's goal is always to put patients first, focusing on regaining functionality and making the stay as comfortable and meaningful as they can.

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