Pricing ranges from
    $6,064 – 8,313/month

    Kokoro Assisted Living Inc

    1881 Bush St, San Francisco, CA, 94109
    3.6 · 15 reviews
    • Assisted living
    AnonymousCurrent/former resident
    2.0

    Mixed praise, serious care concerns

    I have mixed feelings. Some staff are wonderful, many speak Japanese, the food (Japanese and Western) and cultural activities are excellent, the Japantown location and my apartment feel like home. But the facility is chronically understaffed-I've seen staff asleep or lounging, residents left in dining rooms or in soiled diapers, medication errors, delayed hospital transfers, and several falls; dementia and mobility care are poor. Management is weak (high turnover, an unresponsive ED, board hands-off), security incidents and poor reporting have been raised, and families end up hiring private caregivers. It's fine for fairly independent, culturally minded residents, but I would avoid it for advanced dementia or serious mobility issues - and it's expensive for the risks.

    Pricing

    $6,064+/moStudioAssisted Living
    $8,313+/mo1 BedroomAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.60 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.0
    • Meals

      3.8
    • Amenities

      3.8
    • Value

      1.5

    Location

    Map showing location of Kokoro Assisted Living Inc

    About Kokoro Assisted Living Inc

    Kokoro Assisted Living Inc sits in San Francisco's Japantown, right where the old Sokoji Buddhist Temple once stood, and you'll find the place has a strong Japanese and Japanese-American feel to it, with about 90% of the residents coming from that community, but it's open to folks from other backgrounds too. The place has 54 apartments, and they set aside 37 of them for seniors with low to moderate income, offering both studio and one-bedroom styles with private bathrooms, a refrigerator, microwave, and an emergency call system, and some studios work for couples, and while there's a total licensed capacity for 61 people, as of May 2025 there are about 14 staff working there, always someone up and awake to help in case of problems, which gives peace of mind to families.

    Residents at Kokoro must be at least 55, and the care runs from light to heavy, with different percentages for each level but always focused on dignity and respecting each person-there's help with managing medications, standby help for moving between bed and wheelchair, staff who monitor diabetes and incontinence care as long as the person can help a bit themselves, and full-time LVN nurses along with certified nursing assistants, and there's even help if someone needs hospice care or transportation to appointments. Meals come three times a day in a dining room where you'll see both Japanese and Western dishes, snacks are always out, and everything gets made by an in-house chef who tries to blend Japanese tradition with American tastes, so if someone craves a familiar dish there's a good chance they'll find it.

    The staff provide lots of activities to keep people busy or moving, including exercise classes, strength training, programs for spiritual growth, cultural celebrations, and creative things that bring together Japanese and American customs-there's a sanctuary, an outdoor courtyard, a library, and indoor spaces for gathering, and you can tell they put effort into making community connections and supporting both physical and social needs. Many of the employees speak Japanese, so folks who feel more comfortable in that language do well here, and the entire service is meant to be culturally sensitive, with the mission to help every resident stay as independent as possible while feeling safe and comfortable.

    The management comes through Sequoia Living, a non-profit group, and a Board of Directors with NCP Senior Ventures, LLC handling the day-to-day, and Kokoro Assisted Living is licensed in California, listed under residential care codes and a provider for health and social services who've earned recognition for meeting certain standards. Technology-wise, the place keeps a simple online presence with a website and some staff emails using a set pattern, but most important, the feel is homey, with well-worn routines and lots of respect for people's heritage, aiming to make everyone feel they belong and can live in comfort and dignity.

    People often ask...

    State of California Inspection Reports

    22

    Inspections

    0

    Type A Citations

    6

    Type B Citations

    5

    Years of reports

    10 Oct 2024
    Found a clean, safe, and well-maintained setting with adequate food, activities, and resident care, and staff interactions observed. Identified a maintenance cart with power tools in a stairwell that was immediately secured, a technical violation issued, and documents requested by 10/24/2024, while the administrator certificate remained active through 7/17/2025.
    12 Mar 2024
    Found an unannounced case management visit to assess a resident, observed the resident during lunch with staff, and met with the executive director; no deficiencies were cited.
    12 Mar 2024
    Observed resident during visit, no deficiencies cited.
    08 Mar 2024
    Investigated an exception request alleging a resident needs total care, interviewed the resident and staff, and no deficiencies were cited.
    08 Mar 2024
    No deficiencies were cited during the visit and the purpose of the visit was explained to the facility staff.
    • § 87705(f)(1)
    07 Apr 2023
    Found that the allegation of unusual incidents, including medical emergencies and falls, could not be proven or disproven due to insufficient evidence. Observed adequate food supplies and that meals and snacks were provided, with staff assisting residents and monitoring appetite changes.
    07 Apr 2023
    Found allegations of inadequate activities and food supplies to be unsubstantiated based on observations, interviews, and document review.
    11 Oct 2022
    Found no deficiencies after an unannounced annual inspection at this location, with infection control practices, safety measures, and safe storage of medications, toxins, and sharps in place. Requested submission of LIC309 and LIC308 by 10/13/22.
    11 Oct 2022
    Inspection found no deficiencies, with infection control measures in place, emergency call systems in resident apartments, and proper storage of medications and supplies.
    12 Oct 2021
    Found no deficiencies during an unannounced annual visit; infection control practices were in place, medications and toxins securely stored, and residents and staff adhered to safety and hygiene protocols.
    12 Oct 2021
    Found that two residents’ confidential medical records were shared with another organization without the consent and knowledge of the responsible party. Also found that an outside consulting group was used for an on-site assessment without notifying the responsible party, and that emails requesting records and information were not fully answered or provided.
    • § 87468.1(a)(9)
    • § 87468.1(a)(8)
    • § 87506(c)(1)
    12 Oct 2021
    Confirmed allegation of sharing resident records without consent, failure to notify representative of care activities, and failure to promptly respond to communications.
    22 Jul 2021
    Investigated five specific allegations, including an unwitnessed fall with injuries, leaving residents in soiled diapers for extended periods, a resident being unable to be located during care, failure to notify an authorized representative of incidents, and administration of a discontinued medication. No proven violations found.
    22 Jul 2021
    Found that the allegation that emergency preparedness drills were not conducted was unfounded and dismissed.
    22 Jul 2021
    Found that staff failed to monitor a resident's weight changes and to inform the physician in a timely manner after weight loss. Found that written incident reports after a fall were not provided, with only verbal notification given.
    • § 87211(a)(1)
    • § 87465(a)(1)
    22 Jul 2021
    Reviewed incidents at a senior care facility regarding residents' injuries from falls, continence care duration, a resident's temporary absence, notification of incidents to representatives, and medication administration errors; found insufficient evidence to support any violations.
    12 May 2021
    Investigated the allegation that residents were not provided with plastic utensils; findings showed that during utensil shortages, residents were offered chopsticks, small wooden spoons, or cleaned plastic utensils. Residents preferred chopsticks and reported no complaints about utensils.
    12 May 2021
    Investigated the allegation that residents were not provided with plastic utensils and found it unsubstantiated, as residents were offered alternatives like chopsticks and wooden spoons, with preferences for such utensils noted.
    04 May 2021
    Found five allegations unsubstantiated: untimely linen changes, lack of scheduled activities, failure to report incidents, missing 80-hour administrator training records, and staff training issues.
    04 May 2021
    Review found that allegations of untimely linen changes, lack of scheduled activities, staff not reporting incidents, incomplete required certification class, and lack of required staff training were unsubstantiated.
    28 Jul 2020
    Found no evidence of alleged violations relating to postural supports, staff sleeping on duty, or water shutdowns, but could not prove or disprove the allegations.
    16 Jan 2020
    Confirmed deficiency in conducting required drills for staff, as mandated by state regulations.

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