Pricing ranges from
    $3,750 – 8,900/month

    The Village at Hayes Valley

    624 Laguna St, San Francisco, CA, 94102
    4.2 · 95 reviews
    • Assisted living
    • Memory care

    Pricing

    $3,750+/moSemi-privateAssisted Living
    $4,900+/moSuiteAssisted Living
    $6,000+/moSemi-privateMemory Care
    $8,900+/moSuiteMemory Care

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.21 · 95 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.2
    • Meals

      4.0
    • Building

      4.4
    • Value

      4.0

    Location

    Map showing location of The Village at Hayes Valley

    About The Village at Hayes Valley

    The Village at Hayes Valley sits in San Francisco, California, and has a modern, lively décor with lots of inviting spaces where folks can gather and feel at home, and the staff keeps it clean with daily and weekly housekeeping, so you don't have to worry about chores piling up, which is always nice as you get older. The place offers several types of care all under one roof, like independent living for those who want a bit more freedom, assisted living for people needing a hand with things like bathing, dressing, meals, and medication, and memory care that's specifically designed to help folks with Alzheimer's or dementia stay safe and comfortable, including secured areas and staff who are trained dementia practitioners keeping an eye on things around the clock. They've got respite care too, for short stays, and you'll see nurses and doctors on call, plus home care workers for those who need extra non-medical help and companionship, especially if personal care is getting harder, mobility is tricky, or managing medicine is a concern.

    Meals are well taken care of by chefs who prepare diverse menu options for breakfast, lunch, and dinner, and they offer accommodations for vegetarian and kosher diets, often using seasonal and local ingredients, so you can count on good food, and you can enjoy it in pleasant dining rooms or common spaces that are both inside and out, and there's even a fine dining atmosphere for those who enjoy a nice meal. The whole campus is designed to help people socialize and stay connected, so you'll find group exercise classes each week, walking paths and landscaped gardens outside for safe strolling, and a busy schedule of cultural, educational, spiritual, and social activities, with outings into the city and devotional services for all backgrounds, both onsite and offsite. There's also an onsite beauty and barber shop, Wi-Fi, and pet-friendly apartments so pets can come too, and family and friends are often around for visits and activities.

    Buildings have safety features like 24-hour emergency call systems and monitoring, especially in memory care areas, and the secure courtyards let folks enjoy fresh air without any worries about wandering. Staff personalize care plans for each resident, adapting as needs change, and everyone gets regular health assessments to make sure support and care match the person over time. Residents who use wheelchairs have accessible showers, and people needing hospice have onsite support when it becomes necessary. Transportation is available for errands and appointments, and the atmosphere stays friendly and supportive, which has earned recognition for meals, activities, and an overall positive feeling in the community. The Village at Hayes Valley lets folks age in place with many care types and a full menu of services, so most people can find a situation that suits their needs as those needs change.

    People often ask...

    State of California Inspection Reports

    41

    Inspections

    24

    Type A Citations

    16

    Type B Citations

    4

    Years of reports

    19 Sept 2024
    Confirmed facility closure and relocation of all residents as stated in the notification letter.
    19 Sept 2024
    Confirmed closure of the facility after all residents were relocated, with no evidence of care and supervision observed during the inspection.
    10 Sept 2024
    Confirmed violation of regulations regarding illegal eviction of residents at the facility.
    • § 87224(a)(5)
    10 Sept 2024
    Confirmed substantiated allegation of illegal evictions due to facility sale, with some residents given insufficient notice to vacate.
    • § 87224(a)(5)
    10 Sept 2024
    Confirmed mishandling of medication was unsubstantiated, while lack of ADA compliance for handicap accessibility was found to be true.
    • § 87303(a)
    10 Sept 2024
    Determined a lack of sufficient evidence to support or deny the allegation that a resident was billed for services not rendered, as no specific information or billing documents were provided to verify the claim.
    08 Mar 2024
    Identified violations in various areas including personal rights, medical care, personnel requirements, medication administration, basic services, resident records, infection control, reporting, and emergency plans.
    08 Mar 2024
    Identified violations in residents' rights, administrator qualifications, services, eviction procedures, infection control, and personnel requirements during the meeting. Monitoring visits will increase for 2 years to ensure compliance.
    05 Mar 2024
    Confirmed deficiencies in emergency disaster training and updated plans at the facility, while staffing scheduling allegations were unsubstantiated.
    • § 87212(a)
    • § 1569.695(b)
    05 Mar 2024
    Confirmed allegation of staff not being trained on fire drills, with evidence of lack of emergency training for new hires.
    • § 1569.695(c)
    04 Mar 2024
    Investigator found allegations regarding the pendant system and laundry/garbage services to be unfounded and unsubstantiated, while unable to determine neglect in an unwitnessed fall incident.
    04 Mar 2024
    Identified deficiency in staffing levels for residents, leading to potential safety concerns during emergencies.
    • § 87411(a)
    29 Dec 2023
    Unannounced investigative findings revealed a previous verbal agreement regarding monthly fees that was not officially documented. Allegations of retaliation and inadequate care were not proven.
    11 Dec 2023
    Confirmed allegations of staff training deficiencies and lack of emergency PPE supply.
    • § 87411(c)(1)
    • § 87470(b)(4)
    11 Dec 2023
    Confirmed deficiencies in staff training, COVID outbreak reporting, infection control plan adherence, and eviction letter submission.
    • § 87470(b)(4)
    • § 87224(f)
    • § 87411(c)(1)
    • § 87211(a)(1)
    02 Oct 2023
    Identified deficiencies were not corrected, leading to civil penalties being assessed for violations of record-keeping regulations during the inspection on 10/2/23.
    02 Oct 2023
    Conducted unannounced visit to address concerns, obtained records, interviewed staff, no deficiencies cited.
    22 Sept 2023
    Found deficiencies during the visit.
    • § 87412(f)
    • § 87506(d)
    20 Sept 2023
    Found deficiencies in eviction procedures and reporting requirements following an incident involving residents.
    • § 87211(a)(1)
    • § 87224(a)(4)
    24 Aug 2023
    Investigated an incident from August 4, 2023, where one resident attacked another; staff intervened, 911 was called, and re-admittance issues for the attacking resident were noted. Further investigation required, with no deficiency cited at this time.
    24 Aug 2023
    Found deficiencies not corrected within the specified timeframe, resulting in the assessment of a civil penalty.
    08 Aug 2023
    Confirmed allegations of incorrect billing practices and lack of resident activities, while the allegation of leaving a resident in urine was determined to be unfounded.
    • § 87468(a)(8)
    • § 87219(f)
    24 May 2023
    Conducted an unannounced case management visit and addressed a complaint regarding a resident's violent behavior, resulting in a hospitalization for evaluation and subsequent return to the facility with a safety plan in place.
    21 Mar 2023
    Investigated an allegation of fiduciary abuse involving a staff member and a former resident; interviews and document collection conducted, and further follow-up needed.
    20 Mar 2023
    Confirmed allegations related to staff not ensuring that residents with special diets receive proper meals, and that there is a shortage of cleaning supplies.
    • § 87307(a)(3)
    • § 1569.312
    08 Mar 2023
    Found: Allegations of low supplies for resident care needs and medication accessibility were substantiated, while concerns about document security and reporting incidents were determined to have merit.
    • § 87211(a)(2)
    • § 87307(a)(3)
    08 Mar 2023
    Confirmed an allegation that staff failed to notify the authorized representative of a resident's fall resulting in hospitalization.
    • § 87468.1(a)(8)
    08 Mar 2023
    Found allegations of delayed response times to residents' calls for assistance and staff speaking inappropriately, unsubstantiated. Identified and addressed staffing challenges and ensured residents received proper care and medication.
    • § 1569.312
    26 Jan 2023
    Visited two buildings sharing kitchen and cleaning supplies, no citations issued during inspection.
    17 Jan 2023
    Found lack of adequate staffing, training deficiencies in medication administration, and unresolved issues with call pendant system.
    • § 1569.69
    • § 87411(a)
    • § 87465(a)(1)
    11 Apr 2022
    Verified two citations and cleared them.
    29 Mar 2022
    Found insufficient staffing levels during night shifts, delayed medication administration, failure to notify of COVID-19 exposures, and lack of incontinent care, all substantiated.
    • § 87411(a)
    • § 87465(c)(2)
    • § 87468.1(a)
    • § 87468.1(a)(8)
    08 Mar 2022
    Confirmed deficiency in refunding preadmission fee to authorized representative as alleged, with documentation showing refund processed but not credited to account.
    • § 87507(g)(5)
    01 Mar 2022
    Identified deficiency in incident reporting and failure to provide written report following verbal notification.
    • §
    • §
    01 Mar 2022
    Identified deficiencies in the qualifications and reporting requirements for the administrator at the facility.
    • §
    • §
    • §
    11 Jan 2022
    Interview conducted to follow up on an incident reported by the facility involving a resident purchasing clothes for a former staff member without reimbursement.
    30 Sept 2021
    Confirmed no safety hazards were observed during the annual infection control inspection visit. All required procedures, supplies, and documentation were found to be in place.
    30 Sept 2021
    Inspection report confirmed compliance with infection control measures and facility safety standards during the visit.
    11 Aug 2021
    Confirmed allegations of staff not meeting hygiene needs, but unsubstantiated claims of lack of supervision, failure to notify responsible party of weight loss, failure to notify of incidents, insufficient staffing, and failure to safeguard belongings.
    • § 80072(a)(2)
    08 Mar 2021
    Investigated the allegation of lost dentures, but lacked sufficient evidence to determine whether staff or another party was responsible.
    08 Mar 2021
    Confirmed neglectful behavior regarding monitoring of resident's weight and failure to report important information to necessary parties.
    • § 87468.1
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