I have mixed feelings. The boutique Hayes Valley memory care is bright, clean and warm - great rooftop views, tasty meals, engaging activities, and many compassionate, family-like caregivers - but chronic staffing shortages, high turnover, small/shared rooms and bathrooms, spotty management/communication and pricey invoices caused care inconsistencies and safety concerns. If you value atmosphere and caring staff it's worth a tour, but be cautious about staffing and leadership stability before trusting a vulnerable loved one.
The Village at Hayes Valley sits in San Francisco, California, and has a modern, lively décor with lots of inviting spaces where folks can gather and feel at home, and the staff keeps it clean with daily and weekly housekeeping, so you don't have to worry about chores piling up, which is always nice as you get older. The place offers several types of care all under one roof, like independent living for those who want a bit more freedom, assisted living for people needing a hand with things like bathing, dressing, meals, and medication, and memory care that's specifically designed to help folks with Alzheimer's or dementia stay safe and comfortable, including secured areas and staff who are trained dementia practitioners keeping an eye on things around the clock. They've got respite care too, for short stays, and you'll see nurses and doctors on call, plus home care workers for those who need extra non-medical help and companionship, especially if personal care is getting harder, mobility is tricky, or managing medicine is a concern.
Meals are well taken care of by chefs who prepare diverse menu options for breakfast, lunch, and dinner, and they offer accommodations for vegetarian and kosher diets, often using seasonal and local ingredients, so you can count on good food, and you can enjoy it in pleasant dining rooms or common spaces that are both inside and out, and there's even a fine dining atmosphere for those who enjoy a nice meal. The whole campus is designed to help people socialize and stay connected, so you'll find group exercise classes each week, walking paths and landscaped gardens outside for safe strolling, and a busy schedule of cultural, educational, spiritual, and social activities, with outings into the city and devotional services for all backgrounds, both onsite and offsite. There's also an onsite beauty and barber shop, Wi-Fi, and pet-friendly apartments so pets can come too, and family and friends are often around for visits and activities.
Buildings have safety features like 24-hour emergency call systems and monitoring, especially in memory care areas, and the secure courtyards let folks enjoy fresh air without any worries about wandering. Staff personalize care plans for each resident, adapting as needs change, and everyone gets regular health assessments to make sure support and care match the person over time. Residents who use wheelchairs have accessible showers, and people needing hospice have onsite support when it becomes necessary. Transportation is available for errands and appointments, and the atmosphere stays friendly and supportive, which has earned recognition for meals, activities, and an overall positive feeling in the community. The Village at Hayes Valley lets folks age in place with many care types and a full menu of services, so most people can find a situation that suits their needs as those needs change.
People often ask...
The Village at Hayes Valley offers competitive pricing, with rates starting at a cost of $3,750 per month.
The Village at Hayes Valley offers assisted living and memory care.
There are 47 photos of The Village at Hayes Valley on Mirador.
The full address for this community is 624 Laguna St, San Francisco, CA, 94102.
Yes, The Village at Hayes Valley offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
75
Inspections
46
Type A Citations
30
Type B Citations
4
Years of reports
08 Mar 2023
08 Mar 2023
Found that residents were left in soiled clothing for extended periods and that call bells often went unanswered at night and on weekends due to staffing shortages. Found that special-diet orders were tracked on a kitchen white board and that medications were administered on time per physician orders, with training records showing staff completed required training.
§ 1569.312
08 Aug 2023
08 Aug 2023
Found that monthly statements were not mailed after the billing system moved online, causing payment delays and late fees that were later waived.
Found that the claim of leaving the resident in urine on weekends was not true, and that there was no activities staff for several months until a new activities worker was hired, with other staff providing activities in the interim.
§ 87468(a)(8)
§ 87219(f)
29 Mar 2022
29 Mar 2022
Found night-shift staffing was inadequate on several days, with only one staff member at each site and one at the site across the street, leading to delayed medications and lack of incontinent care. Found that residents and authorized representatives were not notified of COVID-19 exposures, medications were inconsistently administered or withheld per physician orders, and some residents remained in soiled undergarments for extended periods.
§ 87411(a)
§ 87465(c)(2)
§ 87468.1(a)(8)
§ 87468.1(a)
17 Jan 2023
17 Jan 2023
Identified weekend night staffing shortages, with only one caregiver for two buildings and several October 2022 nights without a night medication tech. Found medication administration issues due to these gaps—morning meds given early so residents could self-administer—along with training deficiencies for staff assisting with self-administration, and an initial failure to serve meals that was later corrected.
§ 87411(a)
§ 87465(a)(1)
§ 1569.69
02 Oct 2023
02 Oct 2023
Identified deficiencies in the availability of resident and staff records. Imposed civil penalties of $100 per day for each violation, running from 9/24/2023 to 10/2/2023, totaling $1,800.
22 Sept 2023
22 Sept 2023
Identified a deficiency tied to an allegation that staff could not access required documents at the location, including staff and resident records and the infection control plan.
§ 87412(f)
§ 87506(d)
21 Mar 2023
21 Mar 2023
Investigated fiduciary abuse allegation involving a staff member and a former resident; interviewed the resident and staff, collected documents, and found no other residents affected. Reviewed with the business office manager and the interim Executive Director who arrived during the exit, and no deficiency was cited today as the incident requires further follow-up.
02 Oct 2023
02 Oct 2023
Identified concerns that incidents were not reported, medication errors occurred, and there was no administrator on site; reviewed some resident and staff records, spoke with staff, and contacted regional leadership, with no deficiencies cited.
24 Aug 2023
24 Aug 2023
Identified that a complaint alleging inadequate supervision led to two deficiencies that remained unaddressed and that documentation was not provided by the August 16, 2023 due date; civil penalties of $100 per day accrued from August 17 through August 24, totaling $1,600 and would continue to accrue until corrected.
10 Sept 2024
10 Sept 2024
Found the resident medication mishandling allegation lacked sufficient detail to identify which resident and which medication. Found a handicap accessibility violation because the front entrance handicap button did not operate.
§ 87303(a)
10 Sept 2024
10 Sept 2024
Found insufficient evidence to confirm or deny that a resident was billed for services not rendered; copies of the bill were not provided despite multiple requests, and facility appeared closed during the initial visit.
26 Jan 2023
26 Jan 2023
Found that cleaning supplies were shared between the two buildings and stored in the basement, that one kitchen served both sites, and no citations were issued.
11 Jan 2022
11 Jan 2022
Investigated allegations that a resident bought clothes for a former staff member and was not reimbursed; interviewed the administrator and the resident, and the matter requires further investigation.
08 Mar 2023
08 Mar 2023
Investigated the allegation that there were insufficient incontinence supplies; found staff used residents' personal supplies for others when supplies ran low, with no supplies in supply closets and the last disposable wipe purchase dated December 2022.
Investigated the allegation that records were left unsecured and not reported to the licensing agency; found the administrator could not confirm that the agency was notified and there was no proof of such notification.
§ 87307(a)(3)
§ 87211(a)(2)
01 Mar 2022
01 Mar 2022
Found that a written incident report about a resident’s concern regarding a caregiver who allegedly owed money was not provided despite multiple requests. Refused to sign, the acting administrator could not locate the original report, and appeals rights were given.
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30 Sept 2021
30 Sept 2021
Found no infection control hazards and that entry procedures, PPE, monitoring, training, and signage were in place, with medications and toxins stored securely and safety features like grab bars, non-slip flooring, and soap available. Confirmed disaster plans and drill logs current, staff background clearances up to date, and administrator certificates valid, with updated forms requested by 10/07/2021; no citations were issued.
11 Aug 2021
11 Aug 2021
Investigated the hygiene-care allegation and found nails indicating a grooming lapse despite a weekly grooming plan. Reviewed supervision, weight-loss notification, incident reporting, staffing, and safeguarding belongings, and found no evidence to support these concerns.
§ 80072(a)(2)
10 Sept 2024
10 Sept 2024
Identified a violation where residents were evicted after the building was sold, with some receiving 30-day notices and others 60-day notices. The 60-day notice requirement applies to a change of use, such as ceasing operation.
§ 87224(a)(5)
11 Apr 2022
11 Apr 2022
Verified the two allegations—insufficient staffing and failure to follow physician's medication orders—were reviewed and cleared after a follow-up visit with the administrator.
29 Dec 2023
29 Dec 2023
Found that an informal lifetime monthly fee arrangement existed in 2020 with the former administrator, not official with the corporate office, and the new administrator was unaware of it; eviction for non-payment was rescinded and the lifetime fee is now being honored. Could not prove retaliation against the resident or that the resident's needs were not met due to staffing constraints, so the allegations are unsubstantiated.
19 Sept 2024
19 Sept 2024
Found no one present at the site, no evidence of care or supervision, and that all residents who require supervision had been relocated per prior notice; the site appeared empty with minimal furnishings visible, and there was no response to the call button.
05 Mar 2024
05 Mar 2024
Investigated allegations that staff were not provided with an up-to-date emergency disaster plan and that safety trainings were not conducted, and that a current copy was not readily available at the home; found the plan had been updated in January 2024 but training records were not documented and no accessible copy could be located.
Investigated whether the administrator provided sufficient hours and timely access during emergencies, and whether medications were dispensed as prescribed; interviews indicated the administrator was on site several days per week and reachable by phone, and records showed a med tech on shift administering medications on time.
§ 87212(a)
§ 1569.695(b)
11 Dec 2023
11 Dec 2023
Identified four specific allegations: staff training not current, COVID outbreak not reported to the licensing agency, failure to follow infection control due to lack of emergency PPE, and eviction letter not submitted to CCL within five days.
§ 87411(c)(1)
§ 87211(a)(1)
§ 87470(b)(4)
§ 87224(f)
08 Mar 2024
08 Mar 2024
Identified violations in areas including Personal Rights, Incidental Medical and Dental Care, Personnel Requirements, Employees assisting residents with self-administration of medication; training requirements, Basic services requirements, Personal Accommodations and Services, Resident Records, Personnel Records, Infection Control Requirements, Reporting Requirements, Emergency Plans, Emergency Disaster Plan.
Subjected to more frequent monitoring visits for 2 years.
04 Mar 2024
04 Mar 2024
Found insufficient staffing—only one caregiver and one med-tech on duty for 11 residents across three floors, with residents on each floor needing double assistance. Identified the allegation of inadequate staffing and related safety concerns for emergencies.
§ 87411(a)
04 Mar 2024
04 Mar 2024
Found the pendant-based call system was in use and working, and staff could reach residents when help was needed; the allegation that there is no signal system for residents was unfounded.
Found that the duration of an unwitnessed fall could not be determined due to lack of witnesses, and the allegation was unsubstantiated.
08 Mar 2024
08 Mar 2024
Identified allegations of non-compliance with multiple regulations, including personal rights of residents, administrator qualifications and duties, personal accommodations and services, basic services, eviction procedures, infection control, and general personnel requirements. Provided guidance and resources to support compliance.
05 Mar 2024
05 Mar 2024
Found that staff emergency/disaster drill training had not occurred recently, with last drills reported 3–4 years ago for several, one new hire never trained, and another hired in January 2024 trained but not yet participating in a drill.
§ 1569.695(c)
20 Sept 2023
20 Sept 2023
Identified deficiencies in eviction procedures and in reporting requirements after a resident was not re-admitted following hospitalization without a required reappraisal, and the August 4 incident was not reported promptly.
§ 87224(a)(4)
§ 87211(a)(1)
08 Mar 2021
08 Mar 2021
Investigated the allegation that staff lost the resident's dentures. After a July 2020 hospital visit, the dentures were not found, with staff denying loss and the conservator noting the employee who accompanied the resident to the hospital no longer works there; there was not a preponderance of evidence to prove or disprove the allegation, therefore UNSUBSTANTIATED.
30 Sept 2021
30 Sept 2021
Found infection-control measures in place, PPE stocked, and safety features maintained; updates to disaster and administrative documents requested by 10/07/2021; no citations issued.
08 Mar 2021
08 Mar 2021
Found that staff did not observe the resident's weight for six months after dentures were lost and did not inform the resident's conservator or physician about the denture loss or changes in food intake, contributing to weight loss.
§ 87468.1
20 Mar 2023
20 Mar 2023
Investigated allegations including residents left in soiled clothing, special-diet adherence, staff training, cleaning supplies, staff language toward residents, staff living in a vacant room, and failure to report incidents. Found mixed results: some concerns about staffing shortages and shared cleaning supplies had support from interviews and observations, while other claims about diet adherence, medication administration, staff conduct, and incident reporting lacked proof.
§ 1569.312
§ 87307(a)(3)
11 Dec 2023
11 Dec 2023
Found that staff training was not current, with first aid certification updated only on December 8, 2023, though trainings occurred in 2023. Found that there was no emergency PPE supply on-site, including masks, based on interviews and records.
§ 87411(c)(1)
§ 87470(b)(4)
19 Sept 2024
19 Sept 2024
Found the site empty with no response to the call button and no evidence of care or supervision. All residents needing care had been relocated; closure was confirmed and a forfeiture letter will be sent, with no exit interview conducted due to the absence of a representative.
24 May 2023
24 May 2023
Investigated a case where a resident was hospitalized for a mental evaluation after violent behavior and threats toward staff and others, found in possession of a wooden object and other items from an unknown source; remained hospitalized through May 23, 2023 for COVID-related status and clearance, then returned with a safety plan in place developed with input from aging services and an elder care ombudsman.
01 Mar 2022
01 Mar 2022
Identified that no qualified, certified administrator was in place since 10/29/2021, with an interim substitute failing to provide required documentation. Noted that the change of administrator was not reported within 30 days as required.
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08 Mar 2022
08 Mar 2022
Found that the center processed a $3,500 refund on 2/7/2022 to the resident's authorized representative, but could not provide documentation showing the refund was credited to that account, and as of 3/4/2022 the refund had not been received.
§ 87507(g)(5)
10 Sept 2024
10 Sept 2024
Determined, based on a preponderance of evidence, that the illegal eviction allegation was supported, noting that after the building was sold residents were told they had to leave, with some given 30-day notices and others 60-day notices, and that a 60-day notice was required for a change of use.
§ 87224(a)(5)
08 Mar 2023
08 Mar 2023
Found that staff failed to notify the resident’s authorized representative about a fall that resulted in hospitalization, and internal records conflicted on whether notification occurred.
§ 87468.1(a)(8)
24 Aug 2023
24 Aug 2023
Identified an August 4 incident in which two residents fought in a bathroom; staff intervened, one resident was hospitalized and the other sustained injuries, with the family declining further medical interventions. Notified the department on August 17; no deficiency cited; further investigation required.
19 Sept 2024
19 Sept 2024
Confirmed facility closure and relocation of all residents as stated in the notification letter.
19 Sept 2024
19 Sept 2024
Confirmed closure of the facility after all residents were relocated, with no evidence of care and supervision observed during the inspection.
10 Sept 2024
10 Sept 2024
Determined a lack of sufficient evidence to support or deny the allegation that a resident was billed for services not rendered, as no specific information or billing documents were provided to verify the claim.
10 Sept 2024
10 Sept 2024
Confirmed substantiated allegation of illegal evictions due to facility sale, with some residents given insufficient notice to vacate.
§ 87224(a)(5)
08 Mar 2024
08 Mar 2024
Identified violations in various areas including personal rights, medical care, personnel requirements, medication administration, basic services, resident records, infection control, reporting, and emergency plans.
08 Mar 2024
08 Mar 2024
Identified violations in residents' rights, administrator qualifications, services, eviction procedures, infection control, and personnel requirements during the meeting. Monitoring visits will increase for 2 years to ensure compliance.
05 Mar 2024
05 Mar 2024
Confirmed deficiencies in emergency disaster training and updated plans at the facility, while staffing scheduling allegations were unsubstantiated.
§ 1569.695(b)
§ 87212(a)
04 Mar 2024
04 Mar 2024
Identified deficiency in staffing levels for residents, leading to potential safety concerns during emergencies.
§ 87411(a)
29 Dec 2023
29 Dec 2023
Unannounced investigative findings revealed a previous verbal agreement regarding monthly fees that was not officially documented. Allegations of retaliation and inadequate care were not proven.
11 Dec 2023
11 Dec 2023
Confirmed deficiencies in staff training, COVID outbreak reporting, infection control plan adherence, and eviction letter submission.
§ 87470(b)(4)
§ 87211(a)(1)
§ 87224(f)
§ 87411(c)(1)
11 Dec 2023
11 Dec 2023
Confirmed allegations of staff training deficiencies and lack of emergency PPE supply.
§ 87411(c)(1)
§ 87470(b)(4)
02 Oct 2023
02 Oct 2023
Identified deficiencies were not corrected, leading to civil penalties being assessed for violations of record-keeping regulations during the inspection on 10/2/23.
22 Sept 2023
22 Sept 2023
Found deficiencies during the visit.
§ 87506(d)
§ 87412(f)
20 Sept 2023
20 Sept 2023
Found deficiencies in eviction procedures and reporting requirements following an incident involving residents.
§ 87211(a)(1)
§ 87224(a)(4)
24 Aug 2023
24 Aug 2023
Found deficiencies not corrected within the specified timeframe, resulting in the assessment of a civil penalty.
24 Aug 2023
24 Aug 2023
Investigated an incident from August 4, 2023, where one resident attacked another; staff intervened, 911 was called, and re-admittance issues for the attacking resident were noted. Further investigation required, with no deficiency cited at this time.
08 Aug 2023
08 Aug 2023
Confirmed allegations of incorrect billing practices and lack of resident activities, while the allegation of leaving a resident in urine was determined to be unfounded.
§ 87468(a)(8)
§ 87219(f)
24 May 2023
24 May 2023
Conducted an unannounced case management visit and addressed a complaint regarding a resident's violent behavior, resulting in a hospitalization for evaluation and subsequent return to the facility with a safety plan in place.
21 Mar 2023
21 Mar 2023
Investigated an allegation of fiduciary abuse involving a staff member and a former resident; interviews and document collection conducted, and further follow-up needed.
20 Mar 2023
20 Mar 2023
Confirmed allegations related to staff not ensuring that residents with special diets receive proper meals, and that there is a shortage of cleaning supplies.
§ 1569.312
§ 87307(a)(3)
08 Mar 2023
08 Mar 2023
Found: Allegations of low supplies for resident care needs and medication accessibility were substantiated, while concerns about document security and reporting incidents were determined to have merit.
§ 87211(a)(2)
§ 87307(a)(3)
08 Mar 2023
08 Mar 2023
Confirmed an allegation that staff failed to notify the authorized representative of a resident's fall resulting in hospitalization.
§ 87468.1(a)(8)
26 Jan 2023
26 Jan 2023
Visited two buildings sharing kitchen and cleaning supplies, no citations issued during inspection.
17 Jan 2023
17 Jan 2023
Found lack of adequate staffing, training deficiencies in medication administration, and unresolved issues with call pendant system.
§ 1569.69
§ 87465(a)(1)
§ 87411(a)
11 Apr 2022
11 Apr 2022
Verified two citations and cleared them.
29 Mar 2022
29 Mar 2022
Found insufficient staffing levels during night shifts, delayed medication administration, failure to notify of COVID-19 exposures, and lack of incontinent care, all substantiated.
§ 87468.1(a)(8)
§ 87465(c)(2)
§ 87411(a)
§ 87468.1(a)
08 Mar 2022
08 Mar 2022
Confirmed deficiency in refunding preadmission fee to authorized representative as alleged, with documentation showing refund processed but not credited to account.
§ 87507(g)(5)
01 Mar 2022
01 Mar 2022
Identified deficiency in incident reporting and failure to provide written report following verbal notification.
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01 Mar 2022
01 Mar 2022
Identified deficiencies in the qualifications and reporting requirements for the administrator at the facility.
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11 Jan 2022
11 Jan 2022
Interview conducted to follow up on an incident reported by the facility involving a resident purchasing clothes for a former staff member without reimbursement.
30 Sept 2021
30 Sept 2021
Confirmed no safety hazards were observed during the annual infection control inspection visit. All required procedures, supplies, and documentation were found to be in place.
30 Sept 2021
30 Sept 2021
Inspection report confirmed compliance with infection control measures and facility safety standards during the visit.
11 Aug 2021
11 Aug 2021
Confirmed allegations of staff not meeting hygiene needs, but unsubstantiated claims of lack of supervision, failure to notify responsible party of weight loss, failure to notify of incidents, insufficient staffing, and failure to safeguard belongings.
§ 80072(a)(2)
08 Mar 2021
08 Mar 2021
Confirmed neglectful behavior regarding monitoring of resident's weight and failure to report important information to necessary parties.
