I placed my loved one in this small, home-like California bungalow and appreciate the loving, attentive daily care, responsive admins (Belén, Robin), clean facility, decent food, and the steady texts/pics that keep me updated. It's inexpensive and family-like - you get what you pay for: some caregivers are excellent, but there's high turnover, overworked/untrained staff, occasional mistakes/injuries, and management can be untrustworthy. I would recommend only if you can visit frequently and advocate for your loved one; it's quiet and personal but requires oversight.
Henrietta's Home by SCH is a senior living community where older adults can choose from different care levels including independent living, assisted living, skilled nursing, and memory care, and the place sits in a quiet, home-like setting that aims to feel comfortable and safe, and the community focuses on helping people stay independent as long as possible. Residents get help with daily activities like bathing, dressing, grooming, and medication management and specialized care is available for those with Alzheimer's, dementia, or complex health needs, and if someone needs round-the-clock nursing, rehabilitation after an illness, or wound care, they can get that here too. Memory care is available with secure areas, special programs designed to help maintain memory, and trained staff for residents who may wander, get confused, or need close supervision, and the community also offers help for non-ambulatory residents and respite care when primary caregivers need a break. Apartments come with safety features like handicap accessibility, sprinkler systems, and wheelchair help, and each place has options for kitchens and kitchenettes, cable TV, and Wi-Fi. Everyone gets three daily meals, including special menus for people who need certain foods, and the staff handles housekeeping, linen, laundry, and scheduling social activities, and there's always someone on duty to help no matter the hour. There are gardens and small library spaces to enjoy, social events and exercise, and regular health and wellness programs. Residents can also use transportation and parking, meet with care staff about individual needs, and take part in family and caregiver support programs. With a simple, homey feeling, Henrietta's Home by SCH delivers care plans that fit each person, whether they just want freedom from chores or need a higher level of medical help. The staff stays trained and attentive, and the community sits near several major hospitals in the San Gabriel Valley, so it's easy for families to arrange visits or emergency care when needed.
People often ask...
Henrietta's Home by SCH offers competitive pricing, with rates starting at a cost of $5,679 per month.
Henrietta's Home by SCH offers assisted living, memory care, and board and care.
There are 4 photos of Henrietta's Home by SCH on Mirador.
The full address for this community is 131 Segovia Ave, San Gabriel, CA, 91775.
Yes, Henrietta's Home by SCH offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
71
Inspections
27
Type A Citations
15
Type B Citations
6
Years of reports
24 Jul 2025
24 Jul 2025
Found medications left unsecured in a kitchen drawer and alcohol stored unlocked in a bottom cabinet, posing safety risks to residents. Identified approved dementia and hospice waivers, current fire clearance, up-to-date staff records, reviewed resident files, and documented disaster preparedness, with deficiencies noted under state rules.
§ 87465(h)(2)
§ 87309(a)
§ 9058
10 Jan 2025
10 Jan 2025
Identified that a staff member placed a laundry basket under the foot of a terminally ill resident’s bed to raise it, compromising safe postural support. Found insufficient evidence to confirm that day shift staff instructed residents to go to bed early; bedtimes were around 8 PM with sleep by 9 PM or earlier if desired.
§ 87608(a)(5)
18 Dec 2024
18 Dec 2024
Identified medication mishandling, supervision gaps contributing to falls, and failures to properly report health issues. Findings showed evidence supporting some allegations, while others lacked sufficient evidence.
§ 87705(c)(4)
§ 87211(a)(1)
§ 87465(h)(2)
20 Aug 2024
20 Aug 2024
Identified strengths in infection control, safety, staffing, and disaster planning during an unannounced annual review, while noting a poster that is 8 by 10 inches instead of the required 20 by 26 and the absence of a resident council. Three residents were on hospice with dementia, five staff provided care, and liability insurance was current.
20 Aug 2024
20 Aug 2024
Identified deficiencies in various areas, including personnel records, resident rights, and disaster preparedness. Meeting with assistant administrator to discuss findings and appeal rights.
§ 87705(c)(6)
§ 87465(h)(2)
27 Feb 2024
27 Feb 2024
Found that a resident was moved to a hospital for evaluation and then to a skilled nursing facility with the responsible party informed; there was not a preponderance of evidence to prove the illegal eviction allegation.
27 Feb 2024
27 Feb 2024
Investigated an allegation that a resident was illegally evicted; found insufficient evidence to confirm or refute the violation, rendering it unsubstantiated.
08 Feb 2024
08 Feb 2024
Found that an uncleared adult was present at the site and in contact with clients. Found that an unauthorized adult entered at night, and that alcohol was used on site by staff and the uncleared adult, with social-media evidence and an unannounced visit supporting these findings.
18 Aug 2023
18 Aug 2023
Identified during an unannounced visit that six residents were living there (five aged 60+ and one under 60), with four on hospice and two on home health, and dementia and hospice in place along with a fire clearance. Noted gaps included a staff member hired in May with no documented training and bed-rails on a resident not enrolled in hospice that led to a citation; other areas like infection control, medications, disaster planning, and resident records were largely compliant.
18 Aug 2023
18 Aug 2023
Inspection confirmed compliance with regulations in areas such as infection control, operational requirements, physical plant safety, staffing, resident records, activities, food service, incident reports, disaster preparedness, and special health needs.
§ 1569.72(c)(1)
§ 87608(a)(5)
§ 87411(d)
17 May 2023
17 May 2023
Determined that between 08/26/2022 and 12/06/2022, the provider did not have its own liability insurance coverage compliant with regulations for resident injuries, and the licensee had no current liability insurance. Found that the insurance binder listed exclusions for bedsores, infestations, elopements, and coronavirus treatment, which left resident injuries due to negligence uncovered.
19 May 2023
19 May 2023
Amended the allegation identified in the 12/12/2022 complaint and explained the purpose of the unannounced visit to the caregiver and administrator by phone. No health and safety issues were observed during the physical plant tour.
19 May 2023
19 May 2023
Confirmed no health and safety issues observed during visit for complaint amendment.
17 May 2023
17 May 2023
Identified insufficient information to support the allegation that the licensee misrepresented liability insurance to the Department.
17 May 2023
17 May 2023
Found that the facility did not have the required liability insurance coverage as per regulations during a specific time period.
§ 1569.605
§ 1569.605
13 Dec 2022
13 Dec 2022
Identified that the current license was not on file and the previous license was posted, with a current copy obtained and posted during the visit. Two residents received hospice services; entrance screening and PPE were in place, detectors were working, an emergency plan was posted, medications were stored properly, staff had clearances, and three of four resident files did not have updated admission agreements issued by this licensee.
13 Dec 2022
13 Dec 2022
Identified deficiencies in licensing compliance during a surprise visit to the facility, such as missing licenses and outdated admission agreements in resident files.
§ 87109(a)
§ 87507(e)
26 Jul 2022
26 Jul 2022
Identified two corrections: unfinished plaster on the upper dining room wall after it was moved to enlarge the office area, and a wall section in bedroom 4 needing cleaning or painting.
26 Jul 2022
26 Jul 2022
Identified issues with the dining room wall and bedroom #4 wall cleanliness.
18 Jul 2022
18 Jul 2022
Completed COMP II by the applicant and administrator via telephone, with identity verification and confirmation of understanding Title 22, and acknowledged that excluded individuals cannot participate in operations or be near clients, including lifetime exclusions.
18 Jul 2022
18 Jul 2022
Confirmed successful completion of COMP II by CAB for a 6-bed RCFE with a current census of 4 residents.
04 May 2022
04 May 2022
Determined that the license to operate the location would be revoked but stayed for 90 days to allow a sale or transfer to a third party. Required the licensee to issue 60-day relocation notices and relocation evaluations for residents, pursue a new license for any buyer, and revoke the administrator’s certification after the stay ends.
12 May 2022
12 May 2022
Found a required stipulation posted and accessible during an unannounced case management visit; three residents were receiving hospice care. Stated that a revised notice was mailed and that one family member confirmed receipt; no health and safety concerns were observed, and an exit interview with the lead caregiver was conducted.
17 Feb 2022
17 Feb 2022
Identified medication management issues after reviewing three centrally stored records, with errors affecting two residents and AM medications not dispensed yesterday and physician orders not observed. Observed COVID-19 infection-control measures in place, including signage, screening, and PPE supplies, with staff wearing masks while residents did not wear masks due to cognitive impairment or health conditions.
17 Feb 2022
17 Feb 2022
Identified deficiencies in COVID-19 infection control practices and medication administration were observed during the visit.
§ 87465(e)
§ 87465(c)(2)
03 Feb 2022
03 Feb 2022
Found that the allegation that COVID-19 guidelines were not followed was supported by an incident on November 16 in which staff and a visitor did not wear masks. Found that the allegation that residents were not provided sufficient lighting was supported by observations that several resident rooms were dark while residents were in bed.
03 Feb 2022
03 Feb 2022
Found two residents were receiving hospice care, and the COVID-19 mitigation plan was not readily accessible at first but was printed and placed in a binder. Observed that the required notice was kept on a clipboard rather than being readily accessible and was moved to a cork bulletin board; shared room 1 has two beds and is presently unoccupied, rooms 2 and 3 lacked lamps, and no additional health and safety concerns were noted.
03 Feb 2022
03 Feb 2022
Confirmed no deficiencies and no health and safety concerns during the visit.
01 Dec 2021
01 Dec 2021
Found no health or safety concerns during an unannounced case management visit. Observed sufficient food supply and two residents receiving hospice services.
01 Dec 2021
01 Dec 2021
Conducted unannounced visit, toured facility, observed sufficient food supply, residents receiving hospice care, no health and safety concerns identified, no deficiencies cited.
17 Nov 2021
17 Nov 2021
Found sufficient food and two residents in hospice care; one hospice resident was left uncovered in bed with only an incontinence diaper, and there was no physician order permitting this or any notation to indicate otherwise; a deficiency was cited.
17 Nov 2021
17 Nov 2021
Deficiency was cited due to a resident not being properly covered while in bed.
§
02 Nov 2021
02 Nov 2021
Found no health or safety concerns or deficiencies during an unannounced case-management visit. Three residents were on hospice care, and a hospice exception was discussed after a waiver request was denied due to noncompliance with health and safety standards and Title 22 regulations.
02 Nov 2021
02 Nov 2021
Conducted an unannounced visit to check residents' health and safety, no concerns found.
20 Oct 2021
20 Oct 2021
Found no health and safety concerns or deficiencies during the visit; food supply observed sufficient. Purpose of the visit discussed with staff.
28 Sept 2021
28 Sept 2021
Identified that an accusation was not posted as required and written notification to residents and the ombudsman was not provided, with staff instructed to post it. Found two knives unlocked in kitchen drawers, a staff member lacked clearance, and several staff records did not show current association with the site; civil penalties were assessed for not meeting the posting requirements.
20 Oct 2021
20 Oct 2021
Conducted an unannounced visit, found no health and safety concerns, no deficiencies cited.
07 Oct 2021
07 Oct 2021
Found that the licensee failed to submit proof of liability insurance by the required due date, resulting in penalties assessed for the period after the due date.
07 Oct 2021
07 Oct 2021
Identified violations during the visit resulted in civil penalties being assessed. The purpose of the visit was explained to the caregiver, and compliance issues were discussed.
28 Sept 2021
28 Sept 2021
Identified a hospice-related deficiency after an unannounced case management visit, noting three residents were receiving hospice care. A hospice waiver increase was to be submitted to the licensing agency.
28 Sept 2021
28 Sept 2021
Cited a deficiency regarding health-related services for hospice care residents during an unannounced visit.
§
09 Sept 2021
09 Sept 2021
Identified that the licensee failed to submit proof of liability insurance by the due date, with penalties assessed for nine days.
09 Sept 2021
09 Sept 2021
Confirmed citations for failure to submit proof of liability insurance and assessed civil penalties for non-compliance.
31 Aug 2021
31 Aug 2021
Identified that the licensee failed to submit proof of liability insurance by the plan of correction due date, leaving the deficiency unresolved.
31 Aug 2021
31 Aug 2021
Confirmed deficiencies in the facility's operations, resulting in civil penalties being assessed.
30 Aug 2021
30 Aug 2021
Found that licensees planned to relocate all residents by a set date, would not accept new residents at certain locations, and were to submit closure plans for larger sites. Discussed applicable rules, eviction and reporting procedures, a phased closure approach, and the documents to be supplied; an exit interview was conducted.
30 Aug 2021
30 Aug 2021
Confirmed closure plan discussed with licensee representatives and materials requested for submission by end of day Friday.
23 Aug 2021
23 Aug 2021
Identified two specific issues: failure to submit proof of liability insurance by the due date, resulting in penalties assessed for 11 days; and a staff member working without proper clearance, with training starting on August 20, 2021. The LPA explained the penalties and appeal rights, and an exit interview was conducted with the facility manager.
23 Aug 2021
23 Aug 2021
Identified citations for failure to submit necessary documentation and employing staff without proper clearance.
§ 87468.2(a)(4)
§ 87355(e)(1)
12 Aug 2021
12 Aug 2021
Identified that written notices to residents' authorized representatives were sent by email, but residents did not receive written notification; the ombudsman letter contained an incorrect phone number and language implying residents resided there. Proof of notification and proof of liability insurance were not submitted, deficiencies remained uncured, and civil penalties were assessed for 14 days at $100 per day.
12 Aug 2021
12 Aug 2021
Confirmed deficiencies in notifying required parties of a licensing issue, resulting in civil penalties being assessed.
29 Jul 2021
29 Jul 2021
Found violations for not notifying required parties about a revocation action, and for failing to submit proof of liability insurance, staff background clearances, and staff transfer documentation. Civil penalties were assessed for multiple days.
29 Jul 2021
29 Jul 2021
Confirmed violations including failure to notify required parties, missing documentation, and incomplete background checks. Civil penalties were assessed for each violation.
16 Jul 2021
16 Jul 2021
Identified that the Accusation to revoke the license was not posted in a conspicuous location and that written notification to residents, their responsible parties, and the local Long-Term Care Ombudsman was not provided within 10 days.
16 Jul 2021
16 Jul 2021
Identified failure to properly post and notify parties of legal action being taken against the facility leading to civil penalties to be assessed.
§ 87303(d)
§ 1569.50(a)(3)
09 Nov 2020
09 Nov 2020
Investigated the allegation of unsanitary conditions, including a water bottle with urine and feces on a wall, and found the allegation not supported.
09 Nov 2020
09 Nov 2020
Confirmed that allegations of unsanitary conditions were found to be unsubstantiated after conducting interviews and reviewing documents.
§ 87465(e)
§ 87465(c)(2)
29 Jul 2020
29 Jul 2020
Investigated allegation that the care facility failed to safeguard a resident's personal belongings; found insufficient evidence to prove the alleged theft of a ring occurred.
14 May 2020
14 May 2020
Investigated complaints of neglect related to resident care; found insufficient evidence to confirm allegations of improper hygiene practices, unclean living conditions, or inadequate linen changes.
§
§ 87705(f)(1)
§
§ 9182
§
§
13 Mar 2020
13 Mar 2020
Observed facility to be clean and well-maintained, with residents and staff following protocols for visitor limitations due to COVID-19.
11 Mar 2020
11 Mar 2020
Identified repeated deficiencies in providing proof of liability insurance, resulting in ongoing civil penalties until corrected.
§
26 Feb 2020
26 Feb 2020
Issued civil penalties for not having liability insurance and not meeting regulations. Physical plant observations resulted in citation for non-compliance.
20 Feb 2020
20 Feb 2020
Confirmed multiple violations of insurance requirements during recent visits. Civil penalties issued for non-compliance.
§
06 Feb 2020
06 Feb 2020
Conducted an unannounced annual required visit of the residential facility, where the physical plant and resident files were reviewed for compliance with regulations.
§
23 Jan 2020
23 Jan 2020
Identified lack of compliance with insurance requirements, resulting in civil penalties. Deficient documentation led to ongoing fines until corrected.
08 Jan 2020
08 Jan 2020
Identified deficiencies in liability insurance coverage resulted in civil penalties being assessed.
07 Jan 2020
07 Jan 2020
Investigated complaints about a resident's medical care, harassment, hygiene, and verbal abuse; determined insufficient evidence to support the claims.
23 Dec 2019
23 Dec 2019
Confirmed inadequate liability insurance coverage based on insufficient limits per facility, leading to ongoing civil penalties until corrected.
§
§
§ 1569.50
§
§ 87705(f)(1)
§ 9182
§ 1569.605
12 Dec 2019
12 Dec 2019
Confirmed failure to provide required liability insurance, resulting in citation issued by the Department of Social Services.
15 Nov 2019
15 Nov 2019
Confirmed lack of liability insurance during the inspection, penalties issued until coverage was provided.
04 Oct 2019
04 Oct 2019
Identified issues with insurance coverage were not resolved during the visit.
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