Village Square Healthcare Center

    1586 W San Marcos Blvd, San Marcos, CA, 92078
    3.0 · 56 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed facility missed meds, unsafe

    I placed my loved one here and was deeply disappointed. Calls went unanswered for hours, medications and treatments were missed, hygiene and cleanliness were poor, and staff were often rude or unavailable - we ultimately removed them for safety. There were pockets of excellent rehab and a few caring nurses, but the inconsistent, understaffed care makes this facility not recommendable.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.00 · 56 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.1
    • Meals

      3.3
    • Amenities

      2.9
    • Value

      1.3

    Location

    Map showing location of Village Square Healthcare Center

    About Village Square Healthcare Center

    Village Square Healthcare Center sits in San Marcos and has 118 certified beds, though on average about 112 residents stay there each day. The place offers a mixture of independent and assisted living, along with both short-term rehabilitation and long-term skilled nursing care. Residents can get help with bathing, dressing, eating, walking, transferring, toileting, and moving around in a wheelchair, plus there's mobility assistance and personal care like grooming, and meals with dietary plans managed by registered dieticians following doctor's orders. The rooms feel pretty spacious, with both private and semi-private options available, and there's a resident and family area for people to gather and visit. For specialty medical needs, they have in-house wound care, pain management, enteral therapy, and intravenous therapy, all managed by skilled nurses 24 hours a day, every day, under the supervision of in-house physicians.

    Staff includes caregivers, support staff, medical specialists, nurses, nutritionists, dietitians, and social workers, all with background checks, drug screening, immunizations, and reference checks. Residents get psychological services, get to meet with social workers, and can join in social and recreational activities, since there's a calendar filled with things to help people stay active and connected. They have in-house transportation with a friendly driver. For folks who want to stay at home, Village Square sends staff to help with light housekeeping and daily support.

    Village Square Healthcare Center is for-profit, operated by a limited liability company, and has been affiliated with Mariner Health Care. It's certified for both Medicare and Medi-Cal, and contracts with most managed care insurance groups, though it hasn't shared service or amenity details beyond the basics. Total reported nurse staffing hours sit at 4.02 per resident per day, under the state average of 4.5, with a nurse turnover rate of 42.4%, a bit higher than the state's 40% average. The state reports show 54 total deficiencies, including 4 tied to infection control, with issues noted for failure to keep residents and families informed of injuries or decline, problems protecting resident dignity and self-determination, and violations of infection control standards. Inspections have sometimes been delayed, with the last standard inspection happening over two years ago, and there's no public info about management control or who manages the staff.

    The center takes infection control seriously, with a special COVID unit for anyone suspected of or confirmed to have COVID-19, plus strong policies using personal protective equipment, cleaning, visitor and employee screening, and social distancing. They closely watch residents and staff for symptoms and adjust visitor policies as guidance changes. Village Square also provides in-house rehabilitation services like physical, occupational, and speech therapy from trained rehab workers, plus dietary support, psychological services, and restorative nursing. Social services help with emotional, spiritual, recreational, and social needs, with activities adjusted to suit individual interests. Residents get comprehensive care, with detailed treatment plans shaped by each person's needs.

    No extra details are available about other amenities, special features, or extra care programs, but the center is part of an upscale senior living campus and aims to foster a supportive place for both residents and employees.

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