Pricing ranges from
    $3,502 – 4,552/month
    1. Home
    2. Assisted Living
    3. California
    4. Stockton

    Wagner Heights Residential

    2435 Wagner Heights Rd, Stockton, CA, 95209
    3.4 · 22 reviews
    • Assisted living
    For pricing and availability(510) 508-4507
    For the front desk(209) 477-5353
    AnonymousLoved one of resident
    2.0

    Attractive facility, unsafe inconsistent care

    I loved the look - new paint, furniture and a model apartment that smells and feels like home, and there are lots of activities and some very thoughtful, friendly caregivers. But my experience was mixed and ultimately negative: care is inconsistent and often unsafe (fall risk/low beds, catheter mishandling, medication delays, dehydration/ER), rooms and briefs were unsanitary at times, and there were norovirus lockdowns. Phones and front desk were rude or unanswered, management was unavailable and unempathetic, and staff training/coordination is poor. I'm grateful for a few attentive staff and good rehab moments, but I would not recommend this place for loved ones.

    Pricing

    $3,502+/moSemi-privateAssisted Living
    $4,202+/mo1 BedroomAssisted Living
    $4,552+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.36 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

    • Care

      2.1

    • Staff

      2.7

    • Meals

      2.3

    • Amenities

      3.3

    • Value

      3.4

    Location

    Map showing location of Wagner Heights Residential

    About Wagner Heights Residential

    Wagner Heights Residential in Stockton, California, serves people aged 55 and older and has room for up to 80 residents, offering different levels of care like assisted living, independent living, memory care, skilled nursing, and rehabilitation therapy, so folks can stay as their needs change. The staff includes visiting nurses, podiatrists, physical therapists, occupational therapists, and speech therapists, and they're around every day, all day for emergencies or health monitoring, plus they've got helpers for bathing, dressing, grooming, medication, and blood sugar checks, but they'll only monitor insulin, not give injections. Residents get housekeeping, laundry, and meals-there are vegetarian and special diet options, and meals get served restaurant-style, with guest meals and a choice of one to three meals a day, and there are two extra snack times.

    Rooms come furnished with bedding and private patios, and every room has an emergency call system, plus indoor and outdoor common spaces, a lounge with TV and DVD, patios with garden views, and the place sits near bus lines, parks, doctors, pharmacies, restaurants, and other things people might want. Amenities include beautician and barber services onsite, Wi-Fi, parking, scheduled transportation for doctor visits or errands, and the chance to smoke outdoors. Wagner Heights Residential runs activities like bingo, shopping, theater and casino trips, country drives, birthday parties, live entertainment, and games, along with devotional services held onsite and offsite, and there's a focus on keeping residents active and social, with group outings and daily programs.

    The staff also helps with non-ambulatory care and two-person transfers, and they support residents with bowel or bladder incontinence if they're able to manage it themselves. Memory care helps those with Alzheimer's or dementia, aiming to keep folks safe and reduce confusion or wandering, and the facility supports aging in place, meaning everything from independent living through hospice and respite care is an option, depending on what's needed. Wagner Heights will help with chores and has a 24-hour call system for help, plus medical and medication management, personalized care plans, and a nurse on duty for 12 to 16 hours each day. The environment's meant to be safe and welcoming for folks from all backgrounds, and there are patios off every room, a large garden area, tree-lined streets, and even lake views to enjoy. Wagner Heights Residential is licensed by the state and gets inspected by local government and other agencies, and while it doesn't take Medicare unless certified, it aims to support each resident's dignity, well-being, and highest abilities with a variety of services and activities right on site.

    People often ask...

    State of California Inspection Reports

    70

    Inspections

    18

    Type A Citations

    30

    Type B Citations

    6

    Years of reports

    13 Aug 2024
    Reviewed allegations regarding medication distribution and monitoring of residents' blood pressure, found no evidence to support the claims.
    08 Jul 2024
    Confirmed compliance with care and supervision, medication logging and signing, and maintenance and operation requirements during the follow-up meeting. No further quarterly visits required at this time.
    02 Jul 2024
    Reviewed maintenance, medication, AWOL procedures, incident reports, medical assessments, training records, and facility observation to ensure compliance and safety.
    26 Apr 2024
    Inspection confirmed compliance with regulations including proper documentation, resident care, and facility cleanliness.
    19 Apr 2024
    Inspection found all necessary safety equipment in compliance, staff files were reviewed, and resident files and documents were in order. Compliance with regulations was noted during the visit.
    05 Apr 2024
    Reviewed maintenance logs, medication log sheets, AWOL procedures, incident reports, resident medical assessments, and training records to ensure compliance and safety. Significant improvement in documentation noted.
    05 Mar 2024
    Confirmed that the excluded individual was not working at the facility as of the date of the inspection. No citations were issued.
    17 Jan 2024
    Identified issues with medication management and documentation during recent inspections. Ongoing monitoring and training required for improvement.
    10 Jan 2024
    Allegations of staff not meeting resident's hygiene, grooming, cleanliness, linens, and training needs were investigated and found to be unsubstantiated.
    15 Nov 2023
    Confirmed an allegation regarding illegal eviction, while allegations related to staff behavior were not substantiated.
    • § 87224(b)(3)
    02 Nov 2023
    No deficiencies were observed during the inspection and the allegations of physical harm were unfounded.
    04 Oct 2023
    Confirmed that allegations of staff stealing items from a resident's room and staff not providing a comfortable temperature for residents were unsubstantiated.
    25 Sept 2023
    Conducted unannounced visit, no deficiencies observed. Advised administrator to change lock, which was damaged by resident. Follow-up with resident pending.
    11 Sept 2023
    Investigated allegations of illegal eviction and personal rights violations; determined both allegations were unfounded with no evidence or reasonable basis.
    17 Aug 2023
    Visited the facility to follow up on a resident complaint. No deficiencies were observed during the visit.
    05 Jul 2023
    Conducted an unannounced visit to follow up on incidents where the facility lost power for several hours but found no deficiencies.
    29 Jun 2023
    Identified deficiencies in care and supervision, medical care, personal rights, maintenance, and incontinence management during a recent inspection.
    23 Jun 2023
    Confirmed immediate exclusion of staff and individual from facility following a case management visit. No citations issued during the visit.
    20 Jun 2023
    Confirmed no deficiencies found during the follow-up visit after incidents involving residents being sent to the hospital.
    08 Jun 2023
    Reviewed maintenance logs, medication log sheets, AWOL procedures, incident reports, resident assessments, training records, and facility observation to ensure compliance and safety. Identified multiple medication errors and unsigned medication room narcotics logs during night shift changes.
    04 May 2023
    Identified deficiencies in resident care, sanitation, and safety during inspection visit.
    • § 87303(i)(1)
    • § 87303(e)(6)
    • § 87303(a)(1)
    • § 87307(d)(2)
    • § 87465(a)(1)
    • § 87202(a)(1)
    • § 87307(a)(3)
    • § 87307(a)(3)
    04 Apr 2023
    Conducted an unannounced visit to follow up on incidents of residents leaving the facility without permission. No deficiencies were observed during the visit.
    21 Mar 2023
    Identified multiple medication errors and an outdated needs and services plan during the visit. The facility also failed to send required incident reports to the department.
    • §
    • §
    • § 87463(c)
    • §
    • §
    13 Dec 2022
    Identified deficiencies and medication errors during the inspection.
    • §
    • § 87463(c)
    • § 87705(c)(5)
    01 Dec 2022
    Visited facility and reviewed medical records for a resident who requested hospital visits due to pain. No deficiencies found during the visit.
    10 Nov 2022
    Deficiency cited in the inspection have been cleared and the facility complied with the terms of the plan of correction.
    29 Sept 2022
    Confirmed deficiencies in the operation of the facility, including missing or outdated resident plans and the lack of an approved dementia program plan.
    • § 87463(c)
    • § 87705(c)(5)
    14 Sept 2022
    Reviewed visit findings and provided amended documents. Delivered civil penalty and explained appeal rights to the administrator.
    13 Sept 2022
    Confirmed repeated elopements of a resident from the facility without staff supervision, resulting in a civil penalty issued by the Department of Social Services.
    • §
    06 Sept 2022
    Identified deficiencies related to resident safety and operational issues during the visit. A civil penalty was assessed for a maintenance violation.
    • §
    • §
    • §
    29 Aug 2022
    Identified multiple areas of concern during the meeting and issued citations for violations related to reporting, staffing, training, maintenance, and resident care. Ongoing monitoring and follow-up required to ensure compliance with regulations.
    12 Aug 2022
    Reviewed the incident report related to a resident elopement and identified deficiencies that led to a civil penalty being assessed.
    • §
    • § 87705(c)(5)
    03 Aug 2022
    Confirmed multiple elopement episodes, resulting in a civil penalty assessment for repeat violations.
    • §
    • §
    29 Jul 2022
    Confirmed that a 30-day eviction notice was issued to a resident but not sent to the licensing department as required by regulations.
    • § 87224(f)
    15 Jul 2022
    Determined improper notice given for resident eviction. Citations issued under Title 22, Division 6.
    • § 87224(a)(1)
    24 Jun 2022
    Found insufficient evidence of a staffing deficiency on a specific day. Identified a delay in medication pass due to lack of staff.
    • § 87411(a)
    18 May 2022
    Confirmed shortage of staff on a specific date, resulting in a delay in medication administration.
    • § 87411(a)
    10 May 2022
    Found no evidence of foul odors or unauthorized residents leaving without permission. The screen door and mini-blinds were in good repair.
    27 Apr 2022
    Confirmed no deficiencies during the visit. Reviewed proposed notice for 30-day resident discharge and verified proper signage.
    13 Apr 2022
    Allegations of not following COVID-19 and visitor screening procedures were substantiated. Deficiencies were cited per regulations.
    • § 87468(c)
    • § 87468.1(a)(2)
    06 Apr 2022
    No deficiencies were cited during the visit, and discussions were held regarding a potential resident eviction.
    18 Mar 2022
    Confirmed no deficiencies during the inspection of the facility.
    10 Mar 2022
    Confirmed that medications were administered as prescribed and meals met nutritional requirements, but there was insufficient evidence to support lack of provided services listed.
    04 Mar 2022
    Found a deficiency for failure to report a positive COVID-19 case as required by the Department.
    • § 87211(a)(2)
    16 Feb 2022
    Determined insufficient evidence to prove allegations of water leaks, mold, or mishandling of a resident's property; no leaks or mold observed, and property inventory was present in the resident's file.
    05 Jan 2022
    Observed laminate flooring separating near toilet area, not secured. Deficiencies cited under Title 22, Division 6, Chapter 8.
    • § 87303
    10 Dec 2021
    Investigated the allegation that a resident did not receive proper meal assistance and found inadequate evidence to support the claim, resulting in it being unsubstantiated.
    03 Dec 2021
    Found insufficient staffing during overnight shift and unsubstantiated claim of disrepair.
    • § 87415(a)(2)
    18 Nov 2021
    Confirmed allegations of residents contracting scabies and/or bed bugs. Deficiencies cited as per regulations.
    • § 87468.1(a)(2)
    02 Nov 2021
    Confirmed that a resident was not properly assisted with medication and found deficiencies in medication administration records. Identified no issues with air conditioning, odors, or meal quality.
    • § 87465(c)(2)
    18 Oct 2021
    Confirmed allegations of a resident leaving unassisted and being assaulted by another resident, while another resident was deceived into providing money to unknown individuals.
    • § 87457(a)(1)
    • § 87458(b)(4)
    21 Sept 2021
    Confirmed positive case of an infectious disease in the facility, but communication issues with the lab led to a delay in notification.
    17 May 2021
    Inspection identified compliance with safety and operational regulations, including proper documentation and emergency preparedness.
    21 Apr 2021
    Confirmed unfounded allegations of staff tampering with resident mail and not providing necessary wound bandages. Additionally, determined staff did not leave resident unattended in the shower despite inappropriate behavior.
    06 Apr 2021
    Found failure to administer medications correctly and run out of medication for residents. Staff not seen providing care while intoxicated. Staff training compliance unclear.Forgery of documents not proven.
    • § 87465(a)(5)
    • § 87211(a)(2)
    25 Feb 2021
    Confirmed complaint of illegal eviction unsubstantiated; facility working with resident on unpaid rent and behavior challenges.
    14 Dec 2020
    Identified deficiencies in reporting COVID-positive residents and incidents to the Department were addressed during a meeting with facility staff.
    03 Nov 2020
    Confirmed that the phone line system was malfunctioning, leading to an inability to reach the facility by phone.
    • § 87468.1(a)(9)
    05 Oct 2020
    Interviews, records review, and observations showed that allegations of staff not assisting in arranging appropriate medical care and staff not providing proper sleeping arrangements for a resident were not substantiated.
    01 Oct 2020
    Confirmed that staff administered medications as prescribed by the physician and followed the resident's pre-admission appraisal for body transfers and diet modifications.
    28 Sept 2020
    Interviews with staff conducted and no deficiencies were found during the visit.
    27 Aug 2020
    Confirmed that the facility was not operating at uncomfortable temperatures or harboring insects.
    16 Jun 2020
    Investigated four allegations: residents falling due to lack of supervision, medications not properly stored or administered, insufficient staffing to meet residents' needs, and unqualified or improperly trained staff. Determined that none of the allegations could be substantiated due to insufficient evidence.
    20 Apr 2020
    Confirmed complaint of unauthorized family member handling confidential records at the facility.
    • § 87405(d)(2)
    • § 87355(e)(1)
    11 Mar 2020
    Confirmed no deficiencies found during the inspection and all requirements were met.
    27 Jan 2020
    Visited facility unannounced for a case management visit in response to POC correction amend and print out. Conducted exit interview and provided 809 report and cleared POC report to the facility.
    23 Jan 2020
    Confirmed previous issues were resolved during a follow-up visit, and deficiencies observed in December had been corrected.
    12 Dec 2019
    Identified multiple deficiencies in the facility, including issues with light fixtures, ceilings, walls, vents, and appliances.
    • § 87303(a)
    09 Dec 2019
    Identified deficiencies in personnel records and fingerprint clearance for the facility's new Administrator.
    • § 1569.17(b)
    • § 1569.17(b)
    21 Nov 2019
    Conducted case management visit, no deficiencies identified. New Executive Director/Administrator to start on 12/2/19.

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