I found the staff-Marilyn in particular-friendly, caring and responsive; the building is clean, affordable, conveniently located near shopping/parks, offers room/roommate options, dining variety, activities, transportation and renovations are underway. However I experienced and heard troubling lapses: poor communication, missed/neglected diabetes meds and medical attention, mean or inattentive staff behavior, unsanitary reports and an unexplained transfer/missing-resident incident. Mixed overall: I appreciate the caring people and amenities, but would only recommend it with caution-confirm wheelchair accessibility, medication protocols and incident reporting first.
Golden Assisted Living sits in a quiet, family-focused neighborhood in Sylmar, CA, close to the foothills and within sight of the San Gabriel mountains on clear days, and the building, which has 128 beds, is a licensed Residential Care Elderly facility offering both assisted living and retirement care options so that seniors get the help they need whether that's just a little support with daily routines or more involved care, with specially trained healthcare staff on hand around the clock to help with things like showering, bathing, dressing, and medication reminders, as well as regular check-ins from a doctor and physician's assistant. There are private and shared studio spaces so residents can choose what suits them, and there's a garden to tend, walking paths, a library, fitness room, game room, spa, and other places to relax, with quiet spots like balconies and a pergola for smokers that give residents somewhere comfortable to spend time.
Golden Assisted Living supports seniors who need memory care, with programs made just for those with Alzheimer's and dementia, and they have both state and federal programs, like Medicaid and Medicare, for eligible residents, though Medicare is accepted only if the facility has the right certification. Activities encourage physical movement and fun, including sing-alongs, dancing lessons, live music, and birthday celebrations, and residents can join in on resident-run programs or movie nights, so there are many ways to spend time together or just unwind. The culinary team serves three meals each day with snacks, and residents can invite family or friends to join them at mealtimes in the dining room, and staff also handle cleaning, laundry, and maintenance, so basic chores don't get in the way of daily life.
Transportation is available for trips to the doctor, restaurants, the Nethercutt Museum, the library, and local shopping or entertainment spots, which means outings are easy, and there's access to medical care in the building, including specialized therapy, eye care, and help with illness or injury management, plus services that can handle allergic reactions, pain, and other health issues. Residents use common indoor areas for relaxing or watching TV, and there's support for individual interests, such as gardening or reading.
The facility is part of the local community and aims to create a comfortable, social lifestyle with plenty of ways for residents to meet others and take part in group activities, while also making sure everyone's health and privacy get the right attention. There are in-home and mobile care options, so seniors that need more help can get services brought to them. The atmosphere is calm, safe, and friendly, and with staff always nearby, residents and their families can have some peace of mind about support being available.
Golden Assisted Living doesn't accept Medicare for everyone, unless it's certified, so that's something families should check, and memory care costs are higher than standard senior care, especially for those over 65 who need extra help, but the community manages a range of care needs from simple to more advanced, letting people age in place with dignity, surrounded by both care and companionship in a suburban Los Angeles setting.
People often ask...
Golden Assisted Living offers competitive pricing, with rates starting at a cost of $1,600 per month.
Golden Assisted Living offers independent living and assisted living.
There are 5 photos of Golden Assisted Living on Mirador.
The full address for this community is 14060 Astoria St, Sylmar, CA, 91342.
Yes, Golden Assisted Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
144
Inspections
1
Type A Citations
7
Type B Citations
6
Years of reports
19 Jun 2025
19 Jun 2025
Investigated allegations that staff did not provide meals listed on the menu and that residents were served rotten turkey with inadequate refrigeration. Found that a new chef started on 04/17/25, a nutritionist-developed menu was in place, meals matched the published menu, residents reported meals as okay to good, refrigeration was functioning, and no resident could be identified as having been sick from rotten turkey; thus, the concerns did not appear to be supported at this time.
08 May 2025
08 May 2025
Investigated allegation that staff did not treat residents with respect; sixteen residents reported staff were respectful and did not laugh at residents when they complained, deeming the allegation unsubstantiated.
01 May 2025
01 May 2025
Found no evidence of bed bugs in residents' rooms; every mattress was encased and residents reported no infestation, with pest control treatment completed in one room. Found that the allegation that staff do not ensure rooms are free of bed bugs was not supported by the information gathered.
10 Apr 2025
10 Apr 2025
Investigated the illegal eviction and funds withholding allegations; determined the resident requested to move to another facility, and that P&I funds were provided on schedule with residents receiving them as usual. These allegations are unsubstantiated.
28 Mar 2025
28 Mar 2025
Found that staff properly managed residents' medications; the medication room was kept locked and organized, with medication passes conducted in the dining area and procedures for administering to residents when they were not present. Reviewed twelve random residents’ MARs and spoke with residents, confirming that all medications were given as prescribed.
31 Oct 2024
31 Oct 2024
Investigated the allegation that staff took away a resident’s television; found the resident’s room TV had no antenna or cable connection and relied on a roommate’s internet service, which the resident said the roommate wasn’t paying for.
Investigated the allegation that staff stopped the resident’s internet and did not provide adequate dining assistance; found internet access was available with passwords provided by staff, meals were served in the dining room with occasional 10- to 20-minute delays, and staff assisted as needed, including transfers from bed to wheelchair.
22 Jan 2025
22 Jan 2025
Found that the complaint that staff did not provide comfortable accommodations because the heater was not working was unsubstantiated at this time. Observations showed the heater was on with thermostats set between 72°F and 78°F, a prior heater issue had been reported, and residents reported occasional TV and internet outages over the past two weeks largely tied to severe weather and wildfire.
16 Jan 2025
16 Jan 2025
Found an unannounced, one-year visit that documented comprehensive safety, health, and infection-control measures but issued a citation for serving lunch not on the day’s menu.
§ 87219(f)
§ 80087(a)(5)
16 Jan 2025
16 Jan 2025
Found no evidence to support the specific allegations that a resident developed a Stage 4 pressure injury, sustained a rib fracture, or did not receive timely medical attention, after reviewing records and interviewing staff, hospice personnel, and the resident and their family.
11 Dec 2024
11 Dec 2024
Investigated the claim that a resident's infected arm went untreated. Found the resident was sent to a hospital for evaluation and discharged afterward.
20 Sept 2024
20 Sept 2024
Found no evidence that residents smoked inside the place; indoor smoking was prohibited by house rules and residents reported no indoor smoking occurred. Found meals were nutritious and varied, with menus showing meat, vegetables, fruit, and soup, and residents interviewed indicated the meals were nutritious.
11 Sept 2024
11 Sept 2024
Investigated the allegation that staff did not prevent a resident from being hit. Found insufficient information to verify the claim, as interviews with staff and residents and observations showed no signs of such an incident.
11 Sept 2024
11 Sept 2024
Investigated allegation that a resident was hit by another resident and found insufficient evidence to confirm the claim. No signs of abuse or safety hazards observed; all residents appeared well-groomed.
15 Aug 2024
15 Aug 2024
Determined that a staff member and a resident had a personal relationship after the resident left and the relationship was consensual, with no evidence of sexual abuse while in care. Found no witnesses of staff giving alcohol or drugs to the resident, and reports indicated residents do not use drugs at the facility; regarding financial matters, information obtained did not establish improper use of residents’ funds at this time.
15 Aug 2024
15 Aug 2024
Reviewed allegations of sexual relations, provision of drugs/alcohol, and financial abuse, all of which were found to be unsubstantiated based on interviews and documentary evidence.
08 Aug 2024
08 Aug 2024
Investigated allegation that staff did not safeguard a resident's personal belongings; found the resident left for hospital care and did not return, with belongings left behind to be held for 21 days before being discarded.
18 Jul 2024
18 Jul 2024
Investigated the allegation that a resident fell and was left on the floor for four hours without anyone checking. Found inconsistencies in dates and witnesses—admission date didn’t align with the incident, only one staff member could have delivered dinner per footage, staff denied seeing the resident on the floor, and housekeeping routines noted for afternoons unless an accident is reported—resulting in the allegation not supported at this time.
05 Apr 2024
05 Apr 2024
Investigated allegations that staff failed to maintain resident records and that transportation for a resident was inadequate; both were found unsubstantiated.
26 Jan 2024
26 Jan 2024
Found that staff sought timely medical attention for the resident, with a contracted nurse visiting daily to monitor the catheter and last recommending hospitalization on 08/13/23. Found that the resident was fed regularly with no dietary restriction.
26 Jan 2024
26 Jan 2024
Found no evidence of neglect related to delayed medical attention or inadequate feeding for a resident, based on interviews, record reviews, and physical inspection.
13 Jan 2024
13 Jan 2024
Found infection-control readiness with posted signs, available PPE, and locked medications, but a citation was issued.
13 Jan 2024
13 Jan 2024
Conducted an inspection of infection control measures at a facility, finding compliance with protocols and safety measures.
20 Jun 2023
20 Jun 2023
Found no evidence to support the allegations that a staff member cut a resident's chest and that a staff member locked the resident in their room on 04/03/23.
28 Sept 2023
28 Sept 2023
Found that residents could receive phone calls; many owned personal cell phones and staff located residents to use the phone or relayed messages as needed. Found bed linens were changed at least weekly or after accidents, meals were served three times daily in the dining room, and there were no reports of injuries from supervision; allegations were deemed unsubstantiated at this time.
28 Sept 2023
28 Sept 2023
Concluded that allegations of staff not allowing a resident to receive phone calls, not providing bed linen, not meeting dietary needs, and not properly supervising a resident resulting in injury were unsubstantiated. Residents and staff interviews, as well as document reviews, supported this finding, with no evidence found to support the claims.
15 Sept 2023
15 Sept 2023
Identified the allegation that several residents urinated on the outside wall and along the path to the smoking patio. Observed a faint urine odor along the pathway and urine marks on the floor near the bicycle rack by the smoking patio, with photographic evidence corroborating the behavior.
15 Sept 2023
15 Sept 2023
Confirmed allegation of residents urinating outside near smoking patio area.
11 Aug 2023
11 Aug 2023
Investigated the allegation that staff sexually abused a resident in care. Found that the resident could not identify any person or provide details about when, where, or how the alleged abuse occurred.
11 Aug 2023
11 Aug 2023
Investigated an allegation that staff sexually abused a resident and found it unsubstantiated, as the resident could not provide credible details due to medical conditions like Schizophrenia and Dementia.
24 Jul 2023
24 Jul 2023
Found that a resident’s laptop, guitar, and cell phone were located in the resident’s room; the resident bathed, dressed, groomed, and toilet independently without staff assistance. Found the premises clean and orderly, with residents reporting daily cleanliness.
24 Jul 2023
24 Jul 2023
Confirmed allegations of missing belongings were unfounded after physical tour and record review. Staff were found to be assisting residents with bathing and grooming. Facility cleanliness was reported as satisfactory by both residents and staff.
20 Jun 2023
20 Jun 2023
Found that allegations of staff causing injury to a resident and locking a resident in their own room were not supported by evidence.
09 Jun 2023
09 Jun 2023
Investigated findings indicated restrooms were clean and cleaned daily by housekeeping, and monthly pest-control visits coincided with residents reporting no cockroaches. Administrator explained that no one was refused admission or readmission; the resident remains at another facility for therapy with discharge plans, and these facts do not support the allegations.
09 Jun 2023
09 Jun 2023
Investigated allegations of cleanliness, pest control, and refusal to accept a resident were found to be unfounded after interviews and inspections conducted by a Licensing Program Analyst.
27 May 2023
27 May 2023
Determined unsubstantiated the allegation that a male staff member physically abused a resident and fought with a female resident, after CCTV review and interviews showed no fighting or yelling near the resident’s room and staff denied any abuse. Determined unsubstantiated the allegation of verbal abuse, since interviews with staff and residents indicated no threats and most residents described staff as respectful.
27 May 2023
27 May 2023
Investigated allegations of physical and verbal abuse by a staff member; determined no supporting evidence for incidents as CCTV review and interviews with staff and residents indicated no occurrence of abuse or threats.
§ 1569.695(f)(1)
17 May 2023
17 May 2023
Found that the allegation that the resident had bruises on the legs when family picked up was unsubstantiated after reviewing hospital records, pre-placement assessments, and interviews with staff.
17 May 2023
17 May 2023
Investigated allegation of a resident having bruises on legs; determined no evidence to support the claim, as document review and staff interviews revealed no observation of bruises during resident's stay.
28 Apr 2023
28 Apr 2023
Found that the allegations regarding pressure injuries, a stab wound, assault, and unsafe environment for residents were UNSUBSTANTIATED at this time.
28 Apr 2023
28 Apr 2023
Investigated multiple allegations of resident injuries while in care, including pressure injuries and a stab wound, as well as an assault, all of which were deemed unsubstantiated due to insufficient evidence.
11 Apr 2023
11 Apr 2023
Found that the allegation that staff sprayed something onto a resident's medication to cause dizziness and a stomachache could not be supported by the evidence collected. Observations and interviews indicated medications were prepared without spraying, kept in bubble packs, and prepared by one technician with the medication room door closed.
11 Apr 2023
11 Apr 2023
Investigated an allegation of a staff member spraying substances on a resident's medication, found no evidence to support the claim; the resident had a pre-existing diagnosis of dizziness and GERD, and procedures for medication preparation were secure.
21 Mar 2023
21 Mar 2023
Found the allegation that staff were not adequately addressing a scabies outbreak unfounded; interviews and records showed no scabies cases in the past three years.
21 Mar 2023
21 Mar 2023
Investigated alleged scabies outbreak, but found no evidence to support the claim.
§ 87303(a)
26 Feb 2023
26 Feb 2023
Found entry screening was conducted, staff wore masks, infection control signs were posted, and PPE stock was adequate with an approved mitigation and infection control plan. Reviewed six resident and six staff records; medications were locked in a secure room and two complete first aid kits were available.
26 Feb 2023
26 Feb 2023
Conducted unannounced inspection to ensure compliance with COVID-19 prevention measures and safety standards, including infection control protocols and emergency preparedness.
21 Feb 2023
21 Feb 2023
Investigated allegations that a staff member left a resident in soiled condition for an extended period and that the resident was not fed; after reviewing records and interviewing staff and residents, found no evidence to support these concerns.
21 Feb 2023
21 Feb 2023
Determined allegations of staff leaving a resident in soiled diapers and not ensuring proper feeding to be unsubstantiated after interviews and record reviews were conducted.
10 Dec 2022
10 Dec 2022
Found no evidence that residents possessed or distributed meth or illegal drugs. Found no basis to believe residents were required to maintain or perform upkeep such as gardening, plumbing, or housekeeping.
10 Dec 2022
10 Dec 2022
Investigated allegations of illegal drug possession and resident upkeep responsibilities; found insufficient evidence to substantiate claims about staff allowing drug possession or requiring residents to perform maintenance tasks.
08 Dec 2022
08 Dec 2022
Identified Allegation 1, alleging a resident pulled a knife on another resident, as unsubstantiated because the complainant and the resident could not be interviewed and staff and resident interviews found no corroborating evidence.
Identified Allegation 2, alleging missing personal funds, as unsubstantiated because the resident could not be interviewed, records showed funds did not start until after admission and the balance in March 2022 was zero, and staff reported no theft.
08 Dec 2022
08 Dec 2022
Determined inconsistent statements about whether the allegation that one resident raped another was non-consensual or consensual, and the allegation was unsubstantiated at the time.
08 Dec 2022
08 Dec 2022
Found no evidence that a screw was in a resident’s food on the alleged date after interviewing residents and reviewing materials; the claim remained unsupported.
08 Dec 2022
08 Dec 2022
Determined there was insufficient evidence to support the allegation of a screw being served in food.
03 Dec 2022
03 Dec 2022
Found no evidence that staff failed to maintain a comfortable temperature, with hallway readings around 74–76 degrees and ten residents reporting no discomfort.
Found no evidence that residents were denied linens or that any resident had access to a sharp object, as linen supplies were adequate, daily housekeeping occurred, and interviews with staff and residents disclosed no such incidents.
03 Dec 2022
03 Dec 2022
Investigated complaints about uncomfortable temperatures, insufficient linens, and a resident having a sharp object; determined insufficient evidence to support any claims.
15 Nov 2022
15 Nov 2022
Investigated four allegations by reviewing records and interviewing residents and staff: sneaking drugs or alcohol into the residence, lack of supervision resulting in physical or verbal altercations, men inappropriately touching women, and inadequate meal services. Found insufficient information to verify each allegation.
15 Nov 2022
15 Nov 2022
Reviewed allegations of drug and alcohol presence, physical altercations, inappropriate touching, and inadequate food services at the facility. No evidence found to support the claims.
26 Aug 2022
26 Aug 2022
Investigated a returned complaint dated 07/08/21; conducted a tour of the premises, requested relevant documents, and interviewed residents and staff, finding no health and safety issue.
26 Aug 2022
26 Aug 2022
Found no health and safety issues during the visit.
05 Aug 2022
05 Aug 2022
Found no evidence to support the allegation of insufficient staffing and leaving a resident in wet clothing for an extended period. Interviews and records indicated residents were changed promptly and staffing levels were adequate.
05 Aug 2022
05 Aug 2022
Found insufficient staffing allegations unsubstantiated after interviews and record review.
26 Jul 2022
26 Jul 2022
Investigated allegation that a resident’s personal items were stolen, returned, then stolen again and returned, with a scale not returned. Found not reported to licensing promptly; administrator reimbursed the missing scale, indicating a potential health and safety risk to residents.
§
26 Jul 2022
26 Jul 2022
Found Allegation 1 that a resident was inappropriately touched by another resident unsubstantiated. Found Allegation 2 that visitors were not allowed in residents' rooms unsubstantiated; visits were typically conducted in common areas and allowed in rooms when the resident and roommate consented.
26 Jul 2022
26 Jul 2022
Stolen personal items were not reported and a citation was issued for failure to report.
19 Apr 2022
19 Apr 2022
Found that during the family visit the resident was resting on a couch in the lobby and not left on the floor unattended, with no evidence of unsupervised time at that moment.
Found insufficient information to conclude that supervision caused hospitalization, as the resident is ambulatory and independent in daily activities, and documentation does not show a supervision failure.
19 Apr 2022
19 Apr 2022
Confirmed allegations of resident being left unattended on the floor were unsubstantiated, as resident was found sleeping on a couch in the lobby during a family visit. Allegations of resident not being supervised properly resulting in hospitalization were also unsubstantiated, as staff responded promptly and resident's needs aligned with independent living capabilities.
15 Apr 2022
15 Apr 2022
Investigated the medication allegation and found the resident received medications as prescribed. Observed lunch and spoke with residents, finding food quality acceptable with fruits and vegetables provided.
15 Apr 2022
15 Apr 2022
Determined no evidence of medication errors for resident #1 and food quality concerns deemed unsubstantiated, as lunch observed and residents interviewed expressed no issues.
08 Jan 2022
08 Jan 2022
Found that the complaint alleging staff did not deal with a resident's medical issue related to a February 2020 emergency that sent the resident to the hospital, and that there was no current medical emergency at the time of the complaint with interviews indicating staff had addressed the earlier incident.
27 Jan 2022
27 Jan 2022
Identified comprehensive COVID-19 precautions, including entry screening, mask use, social distancing, and PPE availability. Noted capacity to isolate a positive resident in a dedicated room with meals, medications, cleaning, and supervision, and coordination of on-site vaccination and testing.
27 Jan 2022
27 Jan 2022
Conducted unannounced annual inspection, observed COVID-19 precautions, adequate PPE supply, clean bedrooms and bathrooms, social distancing measures in place, isolation protocol for COVID positive residents, and coordination with CVS for vaccination and testing.
21 Jan 2022
21 Jan 2022
Investigated allegations of financial abuse, bathing assistance, and safeguarding property. Found no missing funds and confirmed the resident has access to their funds; the resident can bathe independently and leaves early in the morning, sometimes declining offered help; and no belongings were missing from their room.
21 Jan 2022
21 Jan 2022
Investigated allegations of financial abuse, lack of assistance with bathing, and inadequate safeguarding of property regarding a resident; determined all allegations unsubstantiated after interviews and record reviews.
08 Jan 2022
08 Jan 2022
Investigated the allegation that staff did not address a resident's medical issue, finding no evidence of a medical condition requiring immediate attention at the time of the complaint.
05 Jan 2022
05 Jan 2022
Investigated complaints at this location and found no evidence of illegal drugs on the premises, no ongoing cold temperatures, no disrepair, and no pest infestation. Found that staff respond promptly to call buttons, meals are adequate in quality and portions, mail is not opened without consent, residents are protected from harm by others, and COVID-19 precautions are in place.
05 Jan 2022
05 Jan 2022
Investigated several allegations, including illegal drugs on premises, inadequate temperature control, structural disrepair, pest infestations, inadequate response to emergency calls, poor food service, mail tampering, failure to protect residents, and insufficient COVID-19 precautions. All allegations deemed unsubstantiated.
12 Dec 2021
12 Dec 2021
Found the allegation that the resident’s malnutrition and dehydration upon hospitalization on 12/01/2020 resulted from self-neglect was not supported; evidence showed the condition stemmed from the resident’s health issues and that staff provided appropriate care and hydration.
12 Dec 2021
12 Dec 2021
Found no evidence to support the allegation that a resident had an infected open sore in recent weeks. Reviewed medical records indicated cellulitis and no diagnosis of a pressure injury.
12 Dec 2021
12 Dec 2021
Investigated an allegation about a resident having an infected open sore, found no evidence to support the claim; resident independently managed a healed boil/cyst without reporting it to staff.
§ 87303(a)
04 Dec 2021
04 Dec 2021
Found that the allegation that staff did not seek medical attention in a timely manner was not supported, as a visiting nurse provided daily wound care and the resident, capable of self-care, refused further treatment and hospital visits on several dates. Found that the allegations about access to food and assistance with ADLs were not supported, since the resident was ambulatory and self-sufficient, could feed and dress himself, and trays were provided on request.
04 Dec 2021
04 Dec 2021
Investigated allegations that staff did not seek timely medical attention, provide food access, or assist with activities of daily living for a resident; determined that the resident was capable of self-care and no neglect occurred.
03 Dec 2021
03 Dec 2021
Investigated the allegation that a resident was illegally evicted; found that staff told the resident they could not return and that a new placement was needed. Found that baseball cards and a coin collection were not listed on the personal property list and interviews indicated those items were not missing.
03 Dec 2021
03 Dec 2021
Confirmed illegal eviction of resident and unsubstantiated claim of missing personal items.
22 Nov 2021
22 Nov 2021
Found that a resident’s bike was stolen from the property after an intruder bypassed an emergency gate; the administrator reimbursed funds to replace it, and residents were allowed to keep personal belongings on the back patio rather than at bike stations. The allegation that staff did not safeguard residents’ personal belongings was not supported.
22 Nov 2021
22 Nov 2021
Found that the facility did not fail to safeguard resident's personal belongings.
16 Nov 2021
16 Nov 2021
Found that the air conditioner serving the resident's room, two other rooms, and the television room was functioning and observed at about 72 degrees. Other residents using the same unit reported no issues, and the resident declined a move to another room.
16 Nov 2021
16 Nov 2021
Investigated allegation of air conditioner not working for a specific resident, found unit functioning properly after interviews and observation.
10 Nov 2021
10 Nov 2021
Investigated the allegation that staff did not provide proper clothing changes for a resident and that the resident's hygiene needs were not met. Found that the resident receives bathing assistance twice weekly, feels their hygiene needs are met, and was observed clean and well kept, so the concerns were not supported.
10 Nov 2021
10 Nov 2021
Found no evidence to support the claim that staff stole the resident's refrigerator or that it was broken when returned; the refrigerator was observed working, and the administrator denied any theft or sale.
06 Nov 2021
06 Nov 2021
Found no conclusive evidence to support the allegations that staff refused to call 911, failed to note changes in a resident’s health, retaliated against a resident, discriminated, or withheld mail. Records showed eviction for non-payment; mail was handled regularly, and any past errand-running by a staff member was not ongoing.
10 Nov 2021
10 Nov 2021
Investigated the allegation that staff did not safeguard a resident's personal items and found it unsubstantiated after confirming that the resident's refrigerator was present and functioning properly.
06 Nov 2021
06 Nov 2021
Investigated allegations of staff refusing to call 911, failing to observe resident's condition changes, retaliating against a resident for complaints, discriminating against a resident, and withholding mail were unsubstantiated.
02 Nov 2021
02 Nov 2021
Determined there was insufficient evidence that records were not released to the resident's responsible party.
02 Nov 2021
02 Nov 2021
Investigated a complaint about the facility not releasing a resident's records to their responsible party, but found insufficient evidence to support the allegation.
16 Oct 2021
16 Oct 2021
Investigated the allegation that a resident's Social Security checks continued to be sent to this site after the resident left; records showed payments were received there through May 2021 because the payee designation remained until it was changed in December 2020. Found the administrator was pursuing an SSA overpayment and that steps were taken to stop further deposits.
16 Oct 2021
16 Oct 2021
Found that the allegation of retaliation for filing complaints could not be supported based on interviews and records. Additionally, eviction for non-payment and the confidentiality of complainants limited verification of any retaliatory actions.
16 Oct 2021
16 Oct 2021
Confirmed that social security checks were sent to the facility after the resident left, but the facility took action to stop the payments and is waiting for a bill to repay the overpayment.
12 Oct 2021
12 Oct 2021
Found Allegation 1 that staff were not ensuring residents received food did not hold up, as interviews indicated residents received meals, including in-room meals.
Found Allegation 2 that staff were not assisting residents with showering needs did not hold up, as residents reported receiving showers and staff confirmed they assist when needed.
12 Oct 2021
12 Oct 2021
Investigated allegations of staff not providing food and assistance with showering needs, both were found to be unsubstantiated.
25 Sept 2021
25 Sept 2021
Found that staff wore masks in common areas and that residents’ temperatures were regularly taken, though some residents refused and staff could not force the checks. Also observed that call buttons were answered promptly, areas were clean, temperatures were maintained between 70 and 75 degrees, and residents had hand soap and towels available.
25 Sept 2021
25 Sept 2021
Confirmed that staff wore masks, took residents' temperatures when consented to, responded promptly to call buttons, maintained cleanliness, ensured comfortable temperatures, fixed broken drawer knobs promptly when reported, and provided hand soap and towels for residents. Allegations of improper practices were unsubstantiated based on findings from multiple visits.
18 Sept 2021
18 Sept 2021
Found no evidence supporting the claim that a resident was left soiled for extended periods; regular diaper changes were performed. Found that staff generally answered requests promptly, with only brief delays during meals when assisting others.
18 Sept 2021
18 Sept 2021
Investigated allegations of a resident being left in soiled diapers and staff not responding promptly to requests; determined that diapers were being changed regularly and response times were generally within a reasonable timeframe.
04 Sept 2021
04 Sept 2021
Found that the allegations that staff did not provide proper assistance, residents' hygiene needs were not met, and staff refused medications were not supported by the information collected.
04 Sept 2021
04 Sept 2021
Found allegations of staff not providing proper assistance, resident's hygiene needs not being met, and staff refusing to give medication were unsubstantiated after interviews, record reviews, and CCTV footage review.
26 Aug 2021
26 Aug 2021
Investigated Allegation 1 about no hot water; hot water was available and functioning, with 11 residents interviewed reporting hot water and temperatures between 105 and 120 degrees observed.
Investigated Allegation 2 about being dirty and unkempt; cleanliness appeared acceptable, with 10 of 11 residents reporting no cleanliness problems and housekeeping actively cleaning during the visit.
26 Aug 2021
26 Aug 2021
Confirmed hot water working and no cleanliness issues based on resident interviews and observations during the visit.
21 Aug 2021
21 Aug 2021
Found that staff provided proper care to residents and monitored their needs. Found that residents had access to a telephone without problems.
21 Aug 2021
21 Aug 2021
Confirmed allegations of improper care and lack of phone access were unsubstantiated after interviews with residents and staff.
14 Aug 2021
14 Aug 2021
Investigated the allegation that staff failed to respond promptly to a resident's requests for assistance. Found that there were occasional delays during busy times, no refusals of calls, and the resident could contact the office or emergency services using a personal phone; deemed unsubstantiated.
14 Aug 2021
14 Aug 2021
Reviewed an allegation regarding staff assistance delays with a resident's transfer from a wheelchair and use of emergency services; found no sufficient evidence to support the claim as staff were reported to respond to calls for assistance, though some delays occurred during busy times.
07 Aug 2021
07 Aug 2021
Found no evidence to support the allegation that a loud neighbor disturbed others, that a resident beat or threatened anyone, or that anyone smoked inside; interviews with residents and staff and direct observations revealed no witnesses or records of such behavior. Overall, the information gathered did not support the allegations at this time.
07 Aug 2021
07 Aug 2021
Investigated allegations of disturbances, physical altercations, verbal altercations, and smoking by residents were found to be unsubstantiated based on interviews and records reviewed during the visit.
29 Jul 2021
29 Jul 2021
Found hot water present, with temperatures ranging from 113 to 119 degrees in the rooms checked. Found no drain outside near the kitchen; interviews showed conflicting accounts about supervision, and no police/911 call was documented; the allegations of no hot water, a plugged drain, and inadequate supervision were not established at this time.
29 Jul 2021
29 Jul 2021
Found that the claim that staff disposed of a resident's belongings was not supported by the evidence, as the belongings were discarded after 30 days once no one picked them up.
29 Jul 2021
29 Jul 2021
Found during the visit that the allegation of staff disposing of a resident's belongings was unsubstantiated.
15 May 2021
15 May 2021
Found no evidence to support the bed bug allegation; a resident's room showed no bed bugs, monthly pest-control visits covered common areas and several rooms, and staff would prioritize infestations reported by residents. Found no evidence to support allegations of improper maintenance, withholding food, withholding medication, or illegal eviction; residents reported daily cleaning and orderly spaces, one resident admitted not eating there but was offered meals, the resident could self-administer most medications, and a non-payment eviction notice was issued but eviction did not occur.
13 Jul 2021
13 Jul 2021
Found that a resident left unassisted on 07/19/20 and later collapsed along the sidewalk near a neighboring facility about 150 meters away. Administrator stated the resident was independent and regularly went out for shopping or errands, and the information gathered did not support the allegation.
13 Jul 2021
13 Jul 2021
Investigated the allegation regarding a resident's collapse outside the facility and determined it was unsubstantiated, as the resident was independent and often ran errands alone.
29 Jun 2021
29 Jun 2021
Investigated allegation that a resident knocked on doors and disturbed others near a neighbor’s room. Interviews with residents and staff indicated no clear evidence of that conduct, and some noted the knocking could occur by mistake due to visual impairment and was redirected by staff.
29 Jun 2021
29 Jun 2021
Investigated the allegation that Resident #2 was bothering other residents; determined unsubstantiated as interviews revealed no evidence of such incidents and Resident #2's visual impairment may have led to accidental door knocking.
13 Jun 2021
13 Jun 2021
Found that the medication administration allegation was not supported; found no evidence of residents using drugs in the facility; found staff treated residents with respect; found no confiscation of residents' personal belongings; and found residents had access to a phone.
13 Jun 2021
13 Jun 2021
Interviews and record reviews showed that medication was administered correctly, no drugs were used in the facility, residents were treated respectfully, belongings were not confiscated, and residents had access to phones.
08 Jun 2021
08 Jun 2021
Found no evidence that a resident was exposed to harmful chemicals; housekeepers did not use insecticides in residents' rooms and a pest-control company visits monthly. Found no evidence of food poisoning and no reports of missing personal property; a resident could not provide details of any such incident, and staff and records showed no occurrences in the past two years.
08 Jun 2021
08 Jun 2021
Found Allegation 1 that a safe living environment was not provided, based on repeated violence and mismanagement involving residents. Found Allegation 2 not true that an incident was not reported and Allegation 3 not true that records were falsified.
08 Jun 2021
08 Jun 2021
Confirmed lack of safety in living environment, unsubstantiated failure to report incident and falsification of records allegations.
02 Jun 2021
02 Jun 2021
Investigated the allegation that a staff member pushed a resident. Found the resident stated they were nudged and that it could have been accidental, while the administrator reported no reports of pushing and staff denied pushing.
08 May 2021
08 May 2021
Investigated the allegation that the licensee threatened a resident; interviews with staff and residents and record reviews showed no evidence of threats, and the residents did not recall the incident.
02 Jun 2021
02 Jun 2021
Investigated an allegation of staff pushing a resident; after interviews and review of records, the allegation was deemed unsubstantiated.
15 May 2021
15 May 2021
Confirmed allegations of bed bugs were unsubstantiated, as the facility had regular pest control visits. Staff were found to properly maintain the facility, and allegations of withholding food and medication were also unsubstantiated. Illegal eviction was also found to be unsubstantiated.
12 May 2021
12 May 2021
Found no evidence to support the following allegations in the care setting: lack of supervision resulting in a resident being assaulted by another resident; withholding medication; withholding food; presence of insects; not providing clean towels; and masks not consistently worn by residents.
12 May 2021
12 May 2021
Confirmed allegations of lack of supervision resulting in physical assault and withholding medication were unsubstantiated, with residents able to administer their own medication and receive food when needed. Insect control measures and provision of clean towels were also found to be in place, with staff wearing masks while working.
§ 87224(d)
08 May 2021
08 May 2021
Determined that the kitchen-access allegation involving a resident was unsubstantiated after interviews and review, noting the resident was warned, given a written notice, and apologized.
08 May 2021
08 May 2021
Determined that the resident admitted to entering the kitchen, where only staff were allowed, was verbally warned and given a written notice, but had apologized and not repeated the action, leading to the conclusion that the allegation was unsubstantiated. Exit interview conducted.
16 Apr 2021
16 Apr 2021
Found that the towel replacement allegation was not supported; observed that staff replaced used towels with fresh ones daily and a large stock of towels and linens was kept in the linen room.
16 Apr 2021
16 Apr 2021
Confirmed allegations of staff reusing towels were found to be unsubstantiated based on resident interviews and physical plant tour.
28 May 2020
28 May 2020
Investigated complaint of aggression and threats; found allegation unsubstantiated after interviews with staff and residents.
20 May 2020
20 May 2020
Confirmed allegations of staff not assisting a resident with medical needs were found to be unsubstantiated after interviews and record review.
05 Feb 2020
05 Feb 2020
Conducted unannounced annual continuation visit. Reviewed remaining domains of inspection, no deficiencies cited. Exit interview conducted, no deficiencies cited.
23 Jan 2020
23 Jan 2020
Found no evidence of staff involvement in resident's medication billing issue or intimidation/threats towards residents. One medication management error identified.
21 Oct 2019
21 Oct 2019
Substantiated lack of supervision resulting in injury, unsubstantiated failure to inform authorized representative of injury, and unsubstantiated mismanagement of residents' funds.
§ 87648.1(a)(2)
10 Oct 2019
10 Oct 2019
Confirmed discrepancies in medication records for a resident during the specified dates.
02 Oct 2019
02 Oct 2019
Interviews conducted by the Licensing Program Analyst found that the complaint regarding staff not providing a safe environment for a resident was unfounded.
