Pricing ranges from
    $2,550 – 4,650/month

    Evergreen Chateau

    13530 Sherman Way, Van Nuys, CA, 91405
    3.4 · 8 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Clean facility, serious safety concerns

    I have mixed feelings. The facility is clean, bright, with a lovely backyard/courtyard, helpful physical therapists, caring and friendly staff, and affordable support for low-income residents - activities and doctor visits are available, though food is hit-or-miss and in-room TVs are small. Unfortunately my family also experienced serious safety and care failures: residents wandering, my mom locked in her room, bleeding with no timely response, money taken from her, and what we believe was neglect that worsened her health. Staff were kind at times, and some families are happy, but because of the safety and neglect issues we cannot recommend this place. Location isn't ideal either.

    Pricing

    $2,550+/moSemi-privateAssisted Living
    $4,650+/moSuiteAssisted Living

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      3.5
    • Amenities

      4.0
    • Value

      3.0

    Location

    Map showing location of Evergreen Chateau

    About Evergreen Chateau

    Evergreen Chateau is a verified assisted living community located in Van Nuys, Los Angeles, California, that serves adults aged 55 and older, with space for up to 46 residents, and they provide private suites, shared rooms, and fully furnished living spaces with kitchenettes, private or shared bathrooms-some rooms even have tubs, and others share shower rooms-and the home's been remodeled to create a large, home-like, clean environment with a peaceful garden, patios, gazebos, and walking paths out back, plus a front porch and sizable backyard with trees and a gazebo for relaxing outside. The facility's licensed by the state of California (License #: 197609982) and is regulated by the Department of Social Services, and they accept private pay, veteran's benefits, and social security, charging different fees based on care level and room choice, with shared bedrooms starting at $2,550 a month and private rooms at $4,650 a month. Evergreen Chateau offers assisted living, memory care, respite care, hospice services, and care for those with Alzheimer's, with all residents getting individual care plans that address physical, mental, and emotional needs, and the staff can help with medication management, insulin shots, two-person transfers, bathing, grooming, toileting, clothing, and incontinence care for those who can manage their needs. There's 24-hour supervision, round-the-clock awake personnel, a call system, and on-call support to help residents at any time, and caregivers can also help with diabetic care, blood sugar monitoring, doctor's appointments, and moving residents from bed to wheelchair. People have access to air-conditioning, telephones, internet, cable, computer areas, and a big TV, and meals get served in a modest dining room with four-person tables, with three homemade meals a day using organic food and special diets for diabetes or high blood pressure, with the option to join in community dining or eat in private. Housekeeping, linen, laundry, and even dry cleaning are taken care of, and there's an onsite pharmacy, so residents don't have to worry about the basics, while additional help with transportation for medical appointments, errands, and spiritual outings is provided as well. Activities are plentiful, with music therapy, animal visits, board games, arts and crafts, trivia, karaoke, bingo, exercise routines, daily movement, movie nights, and quiet times in the quaint library or reading rooms-all run by an activity director-and there are barber and beauty salon services, workout rooms, saunas, and hot tubs for those who want them. The lounge with its fireplace, piano, and crafts space encourages socializing, while outdoor and indoor common areas make it easy to spend time together, so friends and family can visit or residents can gather for board games or simply relax. The staff receives special memory care training and helps residents maintain cognitive health and daily living skills, with a focus on slowing decline. Counseling services and senior center programs are also available, and some pets are welcome after arrangement. The care community keeps a focus on safety, comfort, and dignity for heavy care needs, since all residents here require that level of support, creating an environment that's both supportive and aimed at making life easier and more pleasant for everyone who calls Evergreen Chateau home.

    People often ask...

    State of California Inspection Reports

    2

    Inspections

    0

    Type A Citations

    0

    Type B Citations

    3

    Years of reports

    18 Jan 2022
    Found insufficient evidence that staff failed to meet the resident's needs. The resident's power of attorney controlled health care decisions, ensured the resident stayed with the current physician, and medical needs were met with care arranged near the residence.
    18 Jan 2022
    Confirmed that staff adequately addressed the claim regarding a cancelled doctor appointment for a resident.

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