Pricing ranges from
    $8,318 – 10,813/month

    Walnut Creek Willows

    2015 Mt Diablo Blvd, Walnut Creek, CA, 94596
    4.0 · 9 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    4.0

    Warm community, but staffing concerns

    I placed my mom here and overall it felt warm and home-like: very clean common areas, a charming/director and friendly, generous staff, lots of activities (piano, movie nights, art) and a strong sense of community. The smaller, convenient location and reasonable price were a plus and dining/kitchen were adequate for many. My concerns: staffing sometimes seemed thin (especially around the dementia wing), phone access/response can be poor, and some private rooms/bathrooms are tired or unclean (even mold reported). I'd recommend it with reservations - great social life and caring staff, but verify room condition and dementia staffing before deciding.

    Pricing

    $8,318+/moSemi-privateAssisted Living
    $9,981+/mo1 BedroomAssisted Living
    $10,813+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Accept incoming residents on hospice
    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Internet
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Located close to restaurants
    • Located close to shopping centers
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor patio
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.9
    • Meals

      3.0
    • Amenities

      3.6
    • Value

      3.5

    Location

    Map showing location of Walnut Creek Willows

    About Walnut Creek Willows

    Walnut Creek Willows offers a range of care from independent living and assisted living to skilled nursing and dementia care all under one roof, which makes it a place where people can stay as their needs change, and some might like that kind of setup if they're not wanting to move around. The staff is there around the clock, so there's always help with things like medicine, dressing, getting cleaned up, maybe even getting a reminder for meals or to use the restroom, and folks with memory problems like Alzheimer's or dementia can stay secure in a special part of the building that's locked down with wandering prevention, including bracelets that beep if someone tries to go where they shouldn't. Some residents have special medical needs like Parkinson's or diabetes, and the staff help folks check their blood sugar and handle more challenging behaviors that can come with aging, and they'll even take on people who need more heavy lifting or a two-person transfer, which some places shy away from. Nurses are on staff, and a doctor is on call, and there are even visiting nurses, podiatrists, and physical therapists making their rounds if someone needs the extra help. Guests can pop in and park, and there's transportation for shopping or doctor appointments, and the community sits close to a busline, which is handy for folks who still like to come and go a bit.

    The building is state-licensed in California for up to 72 residents, and it's got a home-like feel with private, semi-private, or studio suites, each with air conditioning, high-speed internet, and a phone. People can bring their pets if they meet the requirements, and there's plenty to do, with scheduled activities like music, crafts, fitness classes, gardening, story time, and movie nights. The place has nice outdoor patios, gardens, and walking paths, a game room, fitness center, library, business room, a spa and salon, and many places to just sit and visit. Meals are cooked on-site, and the kitchen staff can work around special diets, and room service is available if someone wants to eat in their own space. They offer help with everyday things-bathing, dressing, laundry, and housekeeping, even some light drycleaning. Safety's a real focus, with a 24-hour call system and a wander alert setup that keeps track of anyone who likes to roam. Compassionate staff, including those trained in dementia care, help create a kind and welcoming feel, and people mention in reviews how clean and affordable the place is, and how attentive the staff seem to be. Folks looking for community will find activities led both by staff and other residents, including musical programs and group games, and on top of that, the facility offers devotional services, aging in place, hospice, respite care, and support and referral programs for families. So, Walnut Creek Willows tries to give folks choices about how much independence they want and wraps a good amount of care and comfort around those who call it home.

    People often ask...

    State of California Inspection Reports

    25

    Inspections

    4

    Type A Citations

    18

    Type B Citations

    6

    Years of reports

    24 Sept 2024
    Found deficiency in compliance with regulations, assessed civil penalties for failure to correct.
    06 Sept 2024
    Cleared deficiencies from the past inspection were not found again during the recent visit.
    09 Aug 2024
    Identified deficiencies during the visit were not corrected by the specified deadline.
    • § 87411(f)
    05 Jun 2024
    Conducted annual inspection found facility in compliance with regulations and standards.
    • § 87411(f)
    • § 87618(b)(3)
    • § 1569.695(d)
    08 May 2024
    Confirmed violation related to a caregiver not being properly cleared and associated with the facility.
    • § 1569.17
    01 May 2024
    Found deficiencies in the facility's flooring repairs and assessed civil penalties for failure to correct them.
    11 Apr 2024
    Identified deficiencies were cited during a visit by the Department of Social Services.
    • § 87407(k)(1)
    • § 87405(a)
    29 Mar 2024
    Confirmed multiple issues with the facility floor and staff not reporting an incident as required.
    • § 87211(b)
    • § 80087(a)
    06 Jul 2023
    Identified deficiencies were corrected during the visit, and necessary documentation was provided to ensure compliance with licensing regulations.
    21 Jun 2023
    Identified deficiencies in cleanliness and storage of hazardous materials during the inspection. Temperature, lighting, and medication storage were found to meet safety standards.
    • § 1569.618(b)
    • § 87468(c)(2)
    • § 1569.618(b)(3)
    • § 1569.618(a)
    • § 87307(d)(6)
    • § 87618(b)(3)
    • § 87705(c)(6)
    • § 1569.618(c)(3)
    • § 87309(a)
    18 Oct 2022
    Investigated allegations related to record-keeping of residents' funds, found insufficient evidence to determine whether violations occurred.
    12 May 2022
    Observed cleaning product in common bathroom.
    • § 87705(f)(2)
    25 Apr 2022
    Confirmed a self-reported incident involving a resident's wound care management, leading to hospitalization and initiation of hospice services.
    16 Jul 2021
    Reviewed incident of resident leaving facility unsupervised, resulting in repeat violation and civil penalty assessed.
    • §
    09 Jul 2021
    Investigated allegations against the establishment found insufficient evidence to determine whether there was a violation by the administrator regarding working the required hours each week.
    08 Jul 2021
    Conducted infection control inspection with no deficiencies. Staff and residents following COVID-19 protocols, facility in compliance with safety measures.
    24 Jun 2021
    Found no evidence to support the allegation of an inoperable air conditioning unit. No deficiencies were cited during the visit.
    18 Jun 2021
    Found an open delayed egress door in the north wing unattended by staff, with dementia residents wandering nearby. Advised facility staff to improve monitoring of memory care residents.
    • §
    01 Apr 2021
    Investigated an allegation of neglect and lack of supervision resulting in injuries; insufficient evidence led to an unsubstantiated finding.
    13 Oct 2020
    Found insufficient evidence to support allegation of lack of care and supervision leading to a resident's fall and injury.
    22 Aug 2020
    No deficiencies were cited during the unannounced Health and Safety visit on 8/22/20.
    21 Aug 2020
    Confirmed concerns were addressed during the video conference, and no deficiencies were found during the inspection.
    16 Aug 2020
    Found a deficiency related to improper storage of cleaning supplies in the Memory Care unit during a recent check of the facility.
    • §
    23 Oct 2019
    Confirmed incident where an individual left in a cab for an appointment not arranged by the facility.
    03 Oct 2019
    LPAs conducted a health and safety check following a priority 1 complaint. No immediate concerns were found during the visit, and the facility was reported to be clean and well-maintained.

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