I'm very grateful I found this clean, comfortable place - the attentive, patient staff (Aggie, Sandra and Yulia standout) give loving, high-quality care, good food, uplifting activities (holiday events, music, karaoke, chair yoga) and residents are well kept and happy. My only real concern is the busy street and risk of unsupervised outdoor exit; otherwise the property is well-maintained, safe inside, and even environmentally friendly with solar panels.
A Heavenly Haven is a highly regarded assisted living facility nestled in Woodland Hills, CA, offering exceptional support and care for seniors in a warm and nurturing environment. Specializing in personalized care services, the community is dedicated to enhancing the quality of life for every resident, placing a strong emphasis on fostering independence while providing the necessary support for daily living. The facility is recognized for its compassionate staff, who strive to create an enriching atmosphere that feels just like home.
One of the distinguishing features of A Heavenly Haven is its focus on memory care and respite services, designed to support individuals with specialized needs and their families. Memory care programs provide tailored activities and supervision to ensure residents with cognitive challenges maintain their dignity and experience a sense of fulfillment each day. The respite care program offers families the peace of mind they need by providing temporary care and support for their loved ones, allowing caregivers time to rest and recharge.
The community atmosphere at A Heavenly Haven is vibrant, with regularly scheduled activities and opportunities for social engagement. Residents are encouraged to participate in a variety of programs that promote physical, emotional, and social well-being. The staff at A Heavenly Haven understand the importance of holistic wellness and consistently seek ways to provide enriching experiences that cater to the diverse interests and backgrounds of those they serve.
With years of dedicated operation, A Heavenly Haven has cultivated a stellar reputation for individualized attention and an unwavering commitment to service. The facility is celebrated not only for its outstanding care but also for its ability to foster meaningful connections among residents, families, and caregivers. By maintaining a supportive and community-oriented environment, A Heavenly Haven ensures that each resident feels valued, secure, and truly at home.
People often ask...
Fallbrook Assisted Living offers competitive pricing, with rates starting at a cost of $4,477 per month.
Fallbrook Assisted Living offers assisted living and board and care.
There are 12 photos of Fallbrook Assisted Living on Mirador.
The full address for this community is 5504 Fallbrook Ave, Woodland Hills, CA, 91367.
Yes, Fallbrook Assisted Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
43
Inspections
3
Type A Citations
11
Type B Citations
4
Years of reports
15 Jan 2025
15 Jan 2025
Found no deficiencies during the unannounced visit. All areas inspected—including bedrooms, restrooms, kitchen, outdoor spaces, and records—were in compliance, with secure medication storage, functioning safety devices, and up-to-date emergency planning.
23 Jan 2024
23 Jan 2024
Found health and safety concerns at the home, including cockroaches in the kitchen and common areas, standing water in an inoperable fountain, and exterior gates not self-closing; noted a fire extinguisher last serviced in 2023 and resident records with an Admission Agreement from a previously closed address.
23 Jan 2024
23 Jan 2024
Observed deficiencies in areas such as fire safety, cleanliness, and outdoor maintenance during a recent visit.
§ 87555(b)(27)
§ 87507(c)
§ 87705(h)
§ 1569.695(c)
21 Apr 2023
21 Apr 2023
Found no evidence to support the allegations that residents' needs were unmet, that residents were isolated, or that visits were interrupted by staff, based on interviews with staff, a resident and their conservator, and a tour of the premises.
21 Apr 2023
21 Apr 2023
Investigated claims of unmet needs, isolation, and interrupted visits at the facility; determined insufficient evidence to support allegations.
02 Feb 2023
02 Feb 2023
Found Allegations 1, 3, 4, 5, and 6 unsubstantiated. Allegation 2 involved flooring in disrepair that had been observed earlier.
02 Feb 2023
02 Feb 2023
Found no evidence supporting allegations regarding resident care, cleanliness, mold, and safeguarding belongings. Tour revealed clean and well-maintained facility with no signs of mold. Staff interviewed explained their daily care practices.
18 Jan 2023
18 Jan 2023
Found the home in compliance with Title 22 safety and health standards at the time of the visit. Six bedrooms were present (five for residents and one staff room); medications were securely stored, and safety equipment and infection-control measures were in place.
18 Jan 2023
18 Jan 2023
Reviewed facility for compliance with regulations. All areas including kitchen, bedrooms, bathrooms, common areas, medications, files, laundry, exterior, and infection control were found to be in compliance.
12 Oct 2022
12 Oct 2022
Found no evidence that staff failed to inform the conservator about changes in the resident’s condition; the conservator was notified on 2/20/2022 and no sores were documented. Found belongings were handed to the resident’s daughter and husband and documented when the resident moved out, with no evidence of mishandling; no deficiencies identified.
12 Oct 2022
12 Oct 2022
Confirmed allegations of failing to inform the responsible party of a resident's change in medical condition were unsubstantiated. Similarly, allegations of not safeguarding a resident's personal belongings were also unsubstantiated.
11 Oct 2022
11 Oct 2022
Investigated the allegations that a resident sustained multiple pressure injuries, that the resident sustained a bruise, that nutritional needs were not met, that staff spoke inappropriately in the resident’s presence, that staff did not assist with ambulation, and that medical care was not sought. Found unsubstantiated for each allegation.
11 Oct 2022
11 Oct 2022
Confirmed that allegations of resident sustaining multiple pressure injuries, resident sustaining a bruise, facility not meeting resident's nutritional needs, staff speaking inappropriately in the presence of resident, staff not assisting resident with ambulation, and staff not seeking medical care for resident were unsubstantiated.
29 Aug 2022
29 Aug 2022
Verified applicant/administrator identity during COMP II and obtained a signed LIC 809 with photo ID. Found understanding of California Code Title 22 Regulations and of operational requirements including license type, client/resident populations, and program, along with admission policies, staffing and training, restrictive/prohibited health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
29 Aug 2022
29 Aug 2022
Confirmed applicant/administrator's understanding of California Code Title 22 Regulations during COMP II.
08 Jun 2022
08 Jun 2022
Found no deficiencies; infection-control measures were in place with ample PPE, and areas including bedrooms, bathrooms, kitchen, dining, and outdoor spaces were clean, safe, and well maintained. Fire alarms, detectors, and safety equipment were functioning.
08 Jun 2022
08 Jun 2022
Inspection identified no deficiencies in cleanliness, safety, infection control, and emergency preparedness.
09 Apr 2022
09 Apr 2022
Found no evidence to support the following allegations: staff not following COVID-19 masking guidelines; staff inappropriately handling a resident; staff interfering with a resident’s right to have a visitor; staff yelling in front of residents; and a chair not clean. No deficiencies were identified.
09 Apr 2022
09 Apr 2022
Confirmed: Allegations of staff not following COVID-19 masking guidelines, inappropriately handling a resident, interfering with a resident's right to have a visitor, and yelling in front of residents were unsubstantiated. Allegation of a soiled chair was also unsubstantiated.
30 Mar 2022
30 Mar 2022
Found insufficient evidence that staff injured a resident while in care.
30 Mar 2022
30 Mar 2022
Investigated the allegation that a resident sustained unexplained bruises while in care; found insufficient evidence to support that claim. Investigated the allegations that staff refused to assist with meals, did not attend to the resident in a timely manner, failed to make records available to the responsible party, and cut the resident’s hair without consent; found insufficient evidence to support each of these allegations and determined that records were available to the conservator.
30 Mar 2022
30 Mar 2022
Investigated the allegation that staff injured a resident while in care; found insufficient evidence to support the claim, deeming it unsubstantiated.
24 Feb 2022
24 Feb 2022
Investigated two complaints; privacy during visits deemed unsubstantiated, with residents reportedly granted privacy in common areas or in private rooms on request. Found that a visitor was denied access under older rules, which was substantiated; staff aligned with the new visitation PIN after it was posted, and deficiencies were cited.
24 Feb 2022
24 Feb 2022
Confirmed facility did not allow visitation for non-vaccinated visitors but found no evidence of privacy concerns during visits.
§ 87468.1(a)(11)
02 Feb 2022
02 Feb 2022
Found that staff did not enforce mask-wearing for visitors. Other allegations—privacy during visits, limiting resident phone calls, COVID-19 vaccine administration, wheelchair care, and visitor temperature checks—had insufficient evidence to confirm.
02 Feb 2022
02 Feb 2022
Confirmed allegations regarding visitor mask enforcement but found no evidence of medication errors, privacy violations, phone call limitations, unsuitable vaccine administration, or wheelchair care plan violations. Temperature checks for visitors were also confirmed.
§ 87467(f)(2)
03 Jan 2022
03 Jan 2022
Found no evidence that retaliation occurred against the resident because of a family member's complaint, including that no eviction notice was issued; interviews and records showed the resident and their conservator were satisfied with the care, and no abuse or neglect were reported.
03 Jan 2022
03 Jan 2022
Confirmed insufficient evidence to support allegations of retaliation against a resident due to a family member's complaint; residents and their families expressed satisfaction with the care provided.
29 Dec 2021
29 Dec 2021
Identified the allegation that staff did not notify the resident's conservator about changes in condition. Records showed the conservator was unaware of the bloody discharge until after it occurred, and staff had informed a case worker rather than notifying the conservator directly.
29 Dec 2021
29 Dec 2021
Confirmed staff did not report resident's change in condition to conservator.
§ 87466
01 Dec 2021
01 Dec 2021
Found that carpet was being removed and replaced with wood laminate flooring in hallways, living areas, dining room, and bedrooms, with about two-thirds completed. Observed large gaps where flooring remained to be installed and construction debris in the backyard, with finish expected in about one week.
§ 87303(a)
01 Dec 2021
01 Dec 2021
Identified that wood laminate flooring was being installed in multiple rooms without notifying licensing, and that a staff member slept on the couch in the family room at night.
01 Dec 2021
01 Dec 2021
Confirmed deficiencies in the facility during the visit included unreported changes to the flooring and staff sleeping on the couch in the family room at night.
§ 87307
§ 87208
02 Nov 2021
02 Nov 2021
Investigated the allegation that pests were present; found no spiders or pests inside or around the building after multiple checks, and all window screens were properly fitted with no access for insects. Insufficient evidence to support the claim that pests were present.
02 Nov 2021
02 Nov 2021
Investigated allegation of pests based on report about spider webs and spider outside resident's window; multiple thorough physical plant tours conducted, no evidence found of pests inside facility, allegation unsubstantiated.
19 Oct 2021
19 Oct 2021
Identified that staff refused to call the resident's doctor when requested. Found no wheelchair care plan assigned to the resident, with the footrest removed during meals for comfort and placed back on afterward, and found insufficient evidence of pests at the home.
19 Oct 2021
19 Oct 2021
Confirmed staff refused to call resident's doctor but found staff following resident's wheelchair care plan and facility pests allegations unsubstantiated.
§ 87465(g)
30 Aug 2021
30 Aug 2021
Investigated five allegations concerning medication administration, resident hygiene, call button access, dirty drinking water, and visitor temperature checks. Found no evidence supporting the claims; observed adequate hygiene with daily bathing, water provided by a contracted supplier, and staff screening visitors' temperatures; a six-bed home is not required to have a call system.
22 Sept 2021
22 Sept 2021
Found that a resident was left in a soiled diaper longer than allowed and there was no log documenting diaper changes. Staff said residents were changed three times a day, and a citation was issued.
22 Sept 2021
22 Sept 2021
Found insufficient evidence to support the allegation that staff did not provide timely assistance to a resident. Found that indoor visitation by authorized representatives was not allowed until 06/18/2021, contrary to updated guidance, and that staff did not consistently wear masks.
§ 87468.1(a)(11)
§ 87468.1(a)(2)
22 Sept 2021
22 Sept 2021
Confirmed that staff left residents in soiled diapers for extended periods of time beyond regulations.
§ 87625(b)(2)
30 Aug 2021
30 Aug 2021
Found no evidence that a resident was not assisted with medications as prescribed, with medication counts matching and staff confirming assistance. Found hygiene was maintained; call button access was not applicable due to the home’s size; drinking water was clean and provided by a contracted supplier; and visitor temperatures were checked before entry.
30 Aug 2021
30 Aug 2021
Confirmed allegations of residents not being assisted with medication, staff not maintaining hygiene, and call button accessibility were found to be unsubstantiated, while claims of residents receiving dirty water and staff not checking temperatures prior to entry were inconclusive.
