Valley Care Center

    8515 Cholla Ave, Yucca Valley, CA, 92284
    2.7 · 21 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but serious failures

    I have mixed feelings. Many caregivers were kind, some staff were amazing, and the grounds are calm and pleasant, but I also saw serious problems. After-hours phones go to automation, nurses are hard to reach (Jessica never returns calls), staffing and nurse communication are poor, dementia care and preventive protocols are lacking, and my loved one declined rapidly with missing belongings and unsanitary conditions (feces under the bed, dirty toilet, dried blood). I'm grateful for compassionate staff but I will be addressing these failures in person - the facility needs urgent improvements in cleanliness, staffing, access to nurses, and resident advocacy.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.67 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.5
    • Meals

      2.7
    • Amenities

      1.0
    • Value

      2.7

    Location

    Map showing location of Valley Care Center

    About Valley Care Center

    Valley Care Center sits in Yucca Valley and focuses on healthcare for seniors with a wide range of needs and, well, it seems like they've covered a lot of ground with both long-term and short-term care programs, since there's skilled nursing care and rehabilitation services for folks getting over injuries or medical issues, which is a relief for people needing steady support. The place runs round-the-clock, so you've always got staff on hand and, of course, the supervision of medications is handled, with in-room call systems for quick help, which is important when you have some health concerns or something comes up late at night. There's also both inpatient and outpatient care options, though the types and details of those services aren't clear right now, and medication management takes place alongside daily housekeeping and linen services, since nobody wants to do the laundry when they're not feeling well.

    Valley Care Center seems to have a real mix of residents, so you see active seniors who like to join in the activity program, people who need a little extra help, folks coming in for just a short stay, or those who require more hospital-type care or ongoing nursing, plus it's got a secure memory care unit for people with Alzheimer's or similar needs, and that area stays locked and watched over all week, but people can visit at any time, which is good for families. The staff doing the memory care are certified, though the level of detail about other services isn't available right now, and the whole place tries to feel like a home without losing the medical expertise. Residents fill their time with social and recreational activities that are planned out by the center, and when you walk into the living room you see books, a TV, and a piano, which does lend some comfort to the setting, and anyone who prefers the outdoors can enjoy a bit of the scenic landscape there. Lounges give folks another place to gather, chat, or maybe play cards, and the environment tends to feel personal and warm-at least that's the idea.

    Valley Care Center gets classified as both housing and skilled nursing, though it's not specifically called a skilled or intermediate care facility, and it's good they've got Medicare certification for skilled services. Residents with assisted living waivers are accepted here, and those who need convalescent care get continuous nursing attention. Overall, services and amenities aren't well documented beyond what's listed here, but the center aims to give personalized and compassionate care, no matter what brings you there, and residents or family members should probably come by to see what the environment feels like in person.

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