Julia Manor Nursing and Rehabilitation Center

    333 Mill St, Hagerstown, MD, 21740
    4.3 · 31 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but systemic failures

    I had a deeply mixed experience at this senior living facility. Many nurses, CNAs, therapists and admin - especially Deb, Tammy, Lori, Kelly, Paul and Tina - were compassionate, attentive, provided excellent therapy, hospice support, great food and activities, and helped our family bring mom home. However, chronic understaffing, poor management and lack of accountability led to delayed treatments, missed evaluations, dirty conditions, black mold, broken equipment, resident falls and slow responses - one patient aspirated and later died. I'm grateful to the caring staff who went above and beyond, but I remain very concerned about systemic safety and would only recommend visiting and verifying staffing, maintenance and leadership first.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.26 · 31 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.1
    • Meals

      4.0
    • Amenities

      3.2
    • Value

      4.0

    Location

    Map showing location of Julia Manor Nursing and Rehabilitation Center

    About Julia Manor Nursing and Rehabilitation Center

    Julia Manor Nursing and Rehabilitation Center sits in Hagerstown, MD and holds 131 beds, so visitors looking to see family or friends will find directions and a dedicated main entrance that makes it easy to arrive, and you'll notice right off that the place is clean and the folks working there, like the admissions worker Tish Walker, are supportive and quick to help you get settled or answer questions. The center's focus rests on both nursing care and rehabilitation, offering services for people who need long-term help or are staying a shorter time to recover from surgeries or injuries, and they've got specialized care here that's meant to help residents improve their mobility and get back to doing everyday tasks, with a handful of stories about residents who've regained strength and returned to the community. Residents use unique programs and terms for services, and the amenities do help with comfort; from good food that's talked about by those living there, to spaces that feel a bit more home-like, you can see they've aimed to balance medical care with everyday living needs. Highly trained nurses and caregivers handle the daily routines and, while you're there, you'll see an active effort to treat everybody with dignity and respect, so that each person gets individualized care, a sense of independence, and some peace of mind, and the staff generally come across as caring people who try to make things more enjoyable where possible. The virtual tour on their website helps families see what the facility looks like before a visit, and their online platform keeps care services and compliance easy to review. Julia Manor's goal is simple: help residents regain skills, stay as well as possible, and either return home or settle into a supportive long-term environment, always aiming for a good, steady standard of care without making unrealistic promises.

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