Charlotte's Home Inc

    13715 Village Mill Dr, Maugansville, MD, 21767
    3.8 · 12 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Caring staff, but safety concerns

    I appreciate the caring, consistent staff, homey quiet atmosphere, and home-cooked meals, but the place feels older and in need of remodeling. I'm concerned about understaffing, shared rooms/no privacy, clutter in places and a serious safety issue (an oxygen user smoking on the back porch); overall I can't confidently recommend it until staffing, privacy and safety are fixed.

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    Amenities

    3.83 · 12 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.6
    • Meals

      4.5
    • Amenities

      2.6
    • Value

      4.0

    Location

    Map showing location of Charlotte's Home Inc

    About Charlotte's Home Inc

    Charlotte's Home Inc sits on a quiet residential street in Maugansville, Maryland, offering a small, close-knit setting for up to 15 residents, and this place keeps things tidy with housekeeping and laundry, so residents can focus on enjoying their days. Residents have their meals prepared on-site, with up to three nutritious options per day, including snacks, and special diets like kosher or vegetarian are available too so folks have choices that fit them best, and the communal dining room gives everyone a nice space to eat together. This community offers assisted living with 24/7 caregivers, round-the-clock nurse visits, and medication management, and there's help for daily tasks like dressing and grooming, plus more hands-on support like transfers with lifts and standby help if someone needs it, and care plans are always adjusted to fit what each person needs as things change over time.

    The facility has a purpose-built memory care section in its own secured building called Viva at Hagerstown with room for 56, and also a specialized memory care unit at Seaton Hagerstown with space for 75 residents, both using wander alert systems to help keep people safe if they're at risk of getting lost or confused, and these areas accept residents with Alzheimer's, dementia, and even those with behavioral concerns or physical acting out, so families don't have to worry about whether their loved ones will be turned away in a crisis. Charlotte's Home offers board and care services in a home-like setting with plenty of support for activities of daily living and a continuum of care that lets residents stay put as their needs increase, and staff remain on-site at all times to check on everyone, provide reminders for grooming or toileting, administer medicine, and even handle insulin or blood sugar testing when needed.

    Everyone can use indoor and outdoor common spaces, including a garden, a deck, and a cozy lounge with a TV and even an aquarium, which makes it easy for folks to relax or spend time with friends, and those who like a bit of fresh air can visit the manicured lawns and green trees around the property. This community welcomes pets and offers resident parking, and there are wheelchair-accessible showers, making things easier for everyone. Visiting hours aren't restricted, helping families stay connected as often as they want, and there's transportation to the local senior center, plus activity centers, enrichment classes, social clubs, and outing opportunities, so residents have plenty to do and rarely feel cooped up.

    Staff can help arrange hospice services and handle aging in place, making those tough times a bit less stressful for everyone involved, and therapists drop in when residents need extra help with therapy or rehabilitation, while faith-based needs are covered too with devotional services available right on site. The facility connects to other senior communities close by like Leoni's Assisted Living and Golden Girls Assisted Living, and nearby hospitals include Western Maryland Center and Brook Lane Health Services should something more urgent come up. Charlotte's Home Inc feels like a welcoming, supportive place, rooted in Southern hospitality, where seniors can live with help, safety, and as much freedom as possible, all in a familiar, easygoing environment.

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