Villa at Green Lake Estates

    6470 Alden Dr, Orchard Lake, MI, 48324
    3.5 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Beautiful facility, unreliable, unsafe care

    I have mixed feelings. The grounds and buildings are beautiful and much of the staff I met were friendly, helpful and my relative's room was clean. But responsiveness is inconsistent - long waits for call lights, no in-room phones, poor phone contact and difficulty reaching nurses. Second-floor nursing was particularly bad: unkind nurses, meds given late or missed, and at times staff were disrespectful or threatening (I once had to involve police/911). I suspected some staff of stealing meds or drug use, and the administrator (Dan) was ineffective and made excuses; doctors seemed rushed and the social worker was unresponsive. Overall, despite some good caregivers, management and care are unreliable - I would not trust them with a loved one and think the facility needs investigation.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.50 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.5
    • Meals

      3.5
    • Amenities

      3.0
    • Value

      3.5

    Location

    Map showing location of Villa at Green Lake Estates

    About Villa at Green Lake Estates

    Villa at Green Lake Estates sits in Orchard Lake Village at 6470 Alden Drive, offering skilled nursing and rehab care, plus assisted living support for older adults, and you'll find it's part of the Villa Healthcare network, with ties to the Orchard Lake community, and what's worth knowing is this place holds 85 certified beds with about 75 residents living there day-to-day, and the team, made up of 98 Villa staff, provides round-the-clock care, including help with daily tasks and clinical programs run by nursing and therapy professionals. The building recently got a big renovation to feel like a small boutique hotel, and the living spaces-either private or shared-are designed with home-style comforts, plus the place has safety features built in for residents' protection. There are community and common spaces for gatherings and activities, like a chapel or church, and areas where people can socialize or enjoy quiet time, and the rehab center is self-contained and open to those who need special services or ongoing support. The dining services put fresh, healthy food at the center of daily life, with options for meals in your room when wanted, and pet visitation is allowed, which helps many residents feel more at home. The facility, while offering many modern amenities and a focus on personalized care, has also faced some challenges, like a nurse turnover rate of 68.6%, which is quite a bit higher than the state average, and nurse hours per resident per day are 3.71, a little below the state average of 4.0, and there have been deficiencies noted by inspectors related to infection control and protecting residents' money or belongings. The rating based on reviews sits at about 3.1 out of 5 stars from 42 people, and all of this means that Villa at Green Lake Estates provides a mix of skilled healthcare, daily living help, and social activities, offering a setting with comforts and a few ongoing issues worth considering.

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