Intersect Healthcare of Roscommon

    1290 E., Michigan Hwy, Roscommon, MI, 48653
    4.1 · 22 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Friendly staff but worrying lapses

    I have mixed feelings. The building is clean, welcoming, and many staff are caring, friendly and run excellent activities and rehab - my family has been pleased - but chronic understaffing, poor communication and uneven dementia training have led to worrying lapses (sanitation, medication and occasional neglect), so I'd be cautious placing someone there.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.09 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.8
    • Meals

      3.0
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of Intersect Healthcare of Roscommon

    About Intersect Healthcare of Roscommon

    Intersect Healthcare of Roscommon belongs to a larger group that runs several facilities across Michigan, including Mission Point Nursing & Physical Rehabilitation Centers in places like Beverly Hills, Warren, Flint, Clinton Township, Clawson, Clarkston, and Superior Woods, and they've been at it since 2010 with their headquarters in Washington, Michigan. The leadership group includes a Nurse Concierge, a Head of Human Resources, a Director of Operations, plus a Regional Director of Clinical Services who looks after care and nursing business across different sites, and there's about 469 employees working here which is quite a team and shows there's always staff on hand. They focus on long-term skilled nursing care as well as short-term rehab services for folks who need extra help, and there's memory support for those living with memory loss, so the staff tries to keep things centered around each person's unique needs, without a one-size-fits-all approach. Their care covers things like SmarterHeart Cardiac Rehabilitation, Pulmonary Rehabilitation, physical, occupational, and speech therapy, and there's on-site dialysis plus respite care if someone needs a short stay. Senior residents can get 24-hour skilled nursing, and sometimes just knowing there's transport to local appointments or help from a registered dietitian with meals can make things easier day to day. The company has quite a bit of know-how with healthcare rules, licensure, Medicaid and Medicare handling, employee issues, vendor agreements, patient billing, and they're used to dealing with a variety of needs and situations, even facilities that might've had problems in the past. Each person gets an individualized treatment plan, and all of this happens under a system that values good operations and personal care above anything else, working quietly and steadily rather than making a lot of noise about it.

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