Regency at Waterford sits at 1901 N. Telegraph Rd. in Waterford, Michigan, and runs as a for-profit nursing home managed by Ciena Healthcare Management Inc. since April 2011, and it connects with the Ciena Healthcare and Laurel Health Care network, offering both skilled nursing and rehabilitation services along with assisted living choices and continued care retirement options. With a total certified bed capacity of 150 but an average daily census of about 131 residents, this place has a 142-bed community where seniors can stay long-term or for short-term sub-acute rehabilitation, and facilities offer modern living features, comfortable rooms, and common spaces for gathering. Regency at Waterford holds a review score of 2.6 from 46 reviews and sits slightly below the state average on nurse turnover at 46.6%, with nurse staffing hours per resident per day at 4.01, which is a touch above the state average.
The facility prepares healthy meals aimed at being both nutritious and tasty, offers a range of activities so residents can leave their rooms and take part in events, and puts out newsletters and hosts a community calendar. Amenities and accommodations aim for comfort, and the care staff are described as professional and compassionate, with programs in place for support and medication management, including a Certified Assisted Living Director Program and a focus on regulatory resources for assisted living, Home for Adults (HFA), and Adult Foster Care (AFC). The facility also features specialized care for seniors and connects with the Waterford Area Chamber of Commerce. They offer personalized care using what they call "innovative best practices" in a home-like setting.
Regency at Waterford has a history of regulatory deficiencies, which includes a total of 59 deficiencies, 3 of which relate to infection control. The facility has specific deficiencies noted in areas like resident assessment, care planning, failing to report suspected abuse, neglect, or theft on time, and not always meeting professional standards of health care quality. State agencies have also investigated cases related to how doctors review resident care and maintain medical records. Regency at Waterford stays active in offering social care options and support programs, focusing on making residents feel at home, but there are important safety and quality issues anyone considering this facility should know about.
