Villa at West Branch is a skilled nursing and rehabilitation facility at 445 S Valley Street, West Branch, MI 48661, and is part of Villa Healthcare, offering 70 certified beds with an average of 57 residents staying each day. Staff at Villa include about 98 team members who support guest care, and nurses provide about 3.47 hours of care per resident per day, though nurse turnover is at 46.0%. The facility focuses on both long-term care and skilled nursing or rehab services, helps residents maximize their benefits through Medicare, Medicaid, and most insurance plans, and features clinical programs to support healing and recovery using evidence-based methods, as well as therapy teams for rehabilitation. Residents receive amenities centered around comfort, such as a chapel/church, in-room dining, pet visitation, and a dining experience that aims to offer healthy, fresh food as part of a holistic dining approach, plus small conveniences much like people enjoy at home. The building had a multi-million-dollar renovation in 2017, aiming to make the environment soothing and comfortable, and follows CDC, state, and local guidelines for infection control. Villa at West Branch has dedicated staff to help guests and their families before hospital discharge, using clinical liaisons to guide the process.
The facility does have several notable deficiencies, including five related to infection control and a total of 46 deficiencies identified in inspections. Some of these include failing to procure food from approved sources, not following full infection prevention and control programs, and not ensuring drugs and biologicals are labeled and stored as required, with specific citations such as Pharmacy Service Deficiency (F0761) and Infection Control Deficiency (F0880). While the facility offers services tied to infection control and medication management, these inspection results are important to consider. Villa at West Branch is a for-profit corporation, providing care management, skilled nursing, and assisted living services, and continues to invest in amenities and programs aimed at offering comfort and convenience during recovery or long-term care.
