The Grand Rehabilitation and Nursing at Batavia

    257 State St, Batavia, NY, 14020
    3.4 · 50 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Severe neglect, understaffed, unsafe care

    I had a deeply troubling experience: the place is severely understaffed and neglectful-call buttons ignored, residents left in soiled beds or gowns, missed bathing and meals, urine odor and stale air, mismanaged meds (including a diabetic emergency) and safety incidents. Management misrepresents services, rooms are overcrowded, belongings have gone missing, maintenance is poor, and the facility needs state investigation. A few caregivers (Jill, Sandra and others) were compassionate, but overall I would not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 50 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.1
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      3.4

    Location

    Map showing location of The Grand Rehabilitation and Nursing at Batavia

    About The Grand Rehabilitation and Nursing at Batavia

    The Grand Rehabilitation and Nursing at Batavia sits in Batavia, NY, operating as a for-profit partnership and managed by Eric Rogers and Jeremy Strauss since August 2018. The place has 62 certified beds and offers both short-term and long-term care, with a focus on nursing, dietary management, and supervision. Residents can find both advanced medical services and a range of daily support, under the direction of Monte J Schwartz, M.D., and the main contact is Heather Morin. The Grand is part of The Grand Healthcare System and is affiliated with their wider organization, which brings in amenities like the Gold Standard wellness program, Grandtech for technology-based support, dietary plans, a comprehensive health services program, and a Concierge Service available 24 hours a day. There's a guest services program, and the living areas are styled to feel comfortable and private, similar to upscale hotels, with calming surroundings, dining options created by chefs, and safety systems installed for resident security. The facility's multispecialty model combines state-of-the-art healthcare, various rehabilitative and therapeutic services, and amenities to help people recover or manage their conditions.

    They've been certified under a WAIVER certificate with the CLIA number 33D0890050, carrying out tests such as COVID-19 ANTIGEN, Glucose, Occult Blood, Protime, and Urinalysis. Facility ID is M558-0000 and Site ID is 0000. Inspection reports have found some issues-17 deficiencies in total appear on reports-covering things like accident hazards, supervision, not always letting residents self-administer their medications, as well as nutrition and food safety problems. The nurse turnover rate stands at 60.7%, and the reported nurse staffing level is 3.14 hours per resident per day. The Grand says it provides an atmosphere focused on holistic health, nice living spaces, and wellness programs for residents looking for rehabilitation or long-term care, but there've been areas for improvement noted in past inspections, especially around resident safety and rights.

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