Elderwood of Lakeside at Brockport

    170 West Ave, Brockport, NY, 14420
    2.9 · 32 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Clean facility, neglectful understaffed care

    I appreciated the clean, well-maintained facility, friendly front desk, good rehab/therapy, and many caring staff, but I regret placing my parent here. Chronic understaffing, unanswered phones and call buttons, poor communication, limited/unhealthy menu choices, and long delays for bathroom/meds led to neglectful incidents and safety concerns. Some staff were wonderful, but inconsistent, unsafe care and unresponsive administration mean I cannot recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.88 · 32 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.8
    • Meals

      2.2
    • Amenities

      3.0
    • Value

      2.0

    Location

    Map showing location of Elderwood of Lakeside at Brockport

    About Elderwood of Lakeside at Brockport

    Elderwood of Lakeside at Brockport sits on West Avenue right in Brockport, NY, and runs a large place with 120 beds, where you'll find skilled nursing, assisted living, and independent living inside one community, plus a bunch of other important health services, so folks don't need to go far or move around a lot to get the help they need, and walking in, you notice they have both private and companion rooms, a dining area where meals are served to everyone, and a home-like atmosphere full of friendly folks. The building has semi-private rooms, common rooms for activities, and a main entrance on floors two through four, and you'll also see things like a washer and dryer, a full kitchen, dining facilities, and a bathing area with bathtubs and showers.

    Amenities include a bright rehab gym packed with state-of-the-art equipment for those needing physical therapy after an injury or surgery, and the staff include nurses and therapists trained in PT, OT, speech therapy, and IV therapy, all working together to help people get stronger or feel more comfortable during tough times, and the staff get called kind, compassionate, and professional. They provide skilled nursing for long- and short-term stays, subacute rehabilitation after hospital stays, and programs such as cardiac rehab, orthopedic rehab, and memory care for folks with dementia, along with Right Moves - a unique named program you don't find everywhere else.

    If someone's dealing with a serious illness and needs some extra support, Elderwood does palliative and hospice care, plus they offer outpatient therapy, oncology support, and special respiratory therapy for harder times, so people can stay as healthy as possible. For families who need a break, respite care is available, and the facility also provides adult day services, so folks can come in for socializing, activities, and care even if they don't live there full-time.

    You'll find a nice outdoor gazebo for fresh air, quiet corners for reading, and a big activities room where they keep a busy calendar with lively events, plus free WiFi throughout so residents can stay connected, and every day includes some sort of social activity and a pleasant meal with others. Elderwood's care model centers on individual choices, so residents and their families help plan the daily routine and health care. The place uses unique names for its services and areas, keeps the spaces decorated and clean, and focuses on guiding people through life's transitions, whether someone needs help just for now or for the long term. Whatever the situation, Elderwood of Lakeside at Brockport is equipped to support a wide set of needs for seniors, and, while things aren't fancy or perfect, there's a steady crew here making sure people get the care they came for.

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