Elderwood at Lockport sits just off Old Niagara Road and is managed by Warren Cole, Jeffrey Rubin, and Philip Quillard since June 2016, with 104 Old Niagara Road Operating Holdco, LLC owning it directly, and it's part of the Elderwood group; the place has 126 certified beds and usually around 106 residents, so it's a pretty busy community. Many care options are available there, from independent living and assisted living to skilled nursing, memory care, subacute rehab, and respite care, and there's a range of therapy services, too, including orthopedic and cardiac rehab, oncology, outpatient therapy, and the "Right Moves" program, as well as palliative and respiratory care. There's a dedicated rehab unit with a bright, spacious gym and plenty of state-of-the-art equipment, and for those who need it, the staff offers physical, occupational, and speech therapy, all under licensed nursing staff and medical oversight. Residents can get personalized care plans and daily support, with 24-hour onsite staffing and extra safety and security features, and those living with dementia can join specialized memory care programs tailored for their needs.
There are choices of activities almost every day, with spiritual programs and community engagement encouraged, and the dining includes pleasant meals in a setting meant to be social, while housekeeping and laundry happen daily; spacious patios and garden views give some outdoor interest, and there's complimentary WiFi and nicely decorated common spaces meant for relaxing or group activities. Elderwood at Lockport offers patient safety and compliance services, and there's a hotline for safety concerns anyone can use. However, several inspection reports pointed out infection control problems and concerns about resident rights, including dignity issues, and staff shortages were reported, sometimes with no licensed nurse in charge each shift, and the nurse turnover rate sits at 45.8% with reported staffing at about 3.55 nurse hours per resident per day. While many services are available and the atmosphere aims for engagement and comfort, it's important to note that the home has a long history of deficiencies found during inspections, especially with infection prevention, staff levels, and resident rights, so careful thought and further research may be wise before making any decisions.
