Newfane Rehabilitation and Health Center

    2709 Transit Rd, Newfane, NY, 14108
    2.6 · 54 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Filthy understaffed facility, serious neglect

    I had a very negative experience. The place was filthy and rundown - urine/feces smells, stained sheets and towels, holes in walls, broken doors and bedrails, bugs/mold - and rooms were not cleaned or bathed regularly. Staff were severely understaffed, often unresponsive (long admission waits, delayed meds/blood-sugar checks, missed feedings), administration was unhelpful and chaotic, and I witnessed or was told of safety, billing and theft/neglect concerns. That said, a few nurses, aides and the PT team were caring and skilled. Overall I would not trust this facility with a vulnerable loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.56 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.0
    • Meals

      1.6
    • Amenities

      1.7
    • Value

      1.0

    Location

    Map showing location of Newfane Rehabilitation and Health Center

    About Newfane Rehabilitation and Health Center

    Newfane Rehabilitation and Health Center sits at 2709 Transit Road in Newfane, New York, and serves as a place where people can get both rehabilitation and long-term care when they need medical or supportive services, and there's always a lot going on inside since the center sees about 164 residents each day with room for up to 165, and folks will notice they offer both private and semi-private rooms, plus big, comfortable living areas that make the place feel somewhat homelike, and the grounds have some nice outdoor spaces where residents can get fresh air or enjoy a bit of nature when the weather's good, and the building itself is filled with modern amenities like a shuttle service for appointments or outings and beauty services to help people look and feel like themselves. The center specializes in post-acute care, meaning after surgery, illness, or injury, and the approach is all about working with a multidisciplinary team-folks like nurses, therapists, dietitians, and psychological services-who aim to personalize care to fit what each person truly needs, and this shows in the therapy services too, since they've got physical, occupational, and speech therapy programs that focus on helping folks recover and improve. They've also got specific programs for memory care that help people with dementia, and they provide chronic disease management, wound care, respiratory and trach care, and even hospice or palliative care for residents with more complex needs, and if someone needs a short stay, they offer respite care too, which can be a relief for families needing a break or support.

    Staff at Newfane work day and night, because there's 24-hour skilled nursing on site, but it's worth noting that the nurse turnover rate comes in at 37.4%, and the average nurse staffing hours are about 2.17 per resident per day, which is something families sometimes like to know about. There are social and activity programs to help residents stay connected and busy if they want to, and meals get planned by a registered dietitian for people who need special diets, which many seniors do. The center's affiliated with Maximus Healthcare Group and has a dedicated website at www.newfanerehab.com where you can find more detailed information about daily life and programs if you look. For transparency, the place has been cited for some deficiencies in inspection reports-there were 19 total, including concerns with pest control, timely notifications before transfer or discharge, and one infection-related matter, so it's clear the facility has areas it still works on, though staff seem dedicated to providing compassionate care and maintaining residents' quality of life. Residents here get support with both medical and daily living needs, and while it's not perfect, Newfane Rehabilitation and Health Center tries to mix good care, modern facilities, outdoor beauty, and a focus on helping each resident recover or live as well as possible for as long as they're there.

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