Penfield Place

    1700 Penfield Rd, Penfield, NY, 14526
    3.8 · 39 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Strong therapy, inconsistent and understaffed

    I have mixed feelings. The rehab/therapy team was excellent - professional, proactive, and got my loved one moving - and several nurses/CNAs and social workers were caring and communicative. But the facility often felt understaffed and inconsistent: missed pain meds, ignored call bells, pervasive urine odor, dark worn rooms, poor meals/dietary lapses, and at least one serious medical lapse. If you consider this place, treat it as a short-term rehab option (therapy is strong) and closely monitor meds, nutrition, and night staffing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    3.82 · 39 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.8
    • Meals

      1.6
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Penfield Place

    About Penfield Place

    Penfield Place sits in a lovely, wooded setting with gracious surroundings where folks can get short-term rehabilitation and long-term care, and the place has 50 private beds, which is something you don't see everywhere, and all the rooms come with telephone, cable, and WIFI, plus there's a nurse-call system in both bedrooms and bathrooms, so people feel safer. The staff here know a lot about geriatric care and always try to be friendly, helpful, and kind, which makes for a welcoming environment, and the care covers things like bathing, dressing, medication management, plus there's specialized support for those living with Alzheimer's or other kinds of dementia because the memory care is set up to lower confusion and keep folks from wandering. People can also get independent living if they're active and prefer a hassle-free lifestyle, and there are home care services where aides help out and offer company, as well as live-in caregivers for residents needing more support in a shared, neighborhood home setting.

    When it comes to health, Penfield Place has 24-hour skilled nursing care along with physical, speech, and occupational therapies, which help with recovery from surgery or managing diseases, and they handle tricky things like post-acute care, tube feeding, wound care, catheter care, and oxygen therapy. They also arrange for audiology, dental, podiatry, and mental health services, so residents have a range of help on hand, and dietitian services and nutritional counseling are available for those who need help planning meals or dealing with dietary needs. Meals are made by chefs and checked by meal planners to be nutritious, and people can eat together in the spacious dining rooms.

    There are quite a few social and activity programs, people get to go on outings and field trips using wheelchair-accessible transportation, and you'll find chapel services along with visits from area clergy if someone wants spiritual support, plus living rooms and activity rooms for gathering with friends or resting. There's a barbershop and beauty shop, which means folks can stay comfortable without leaving the grounds, and both private and semi-private rooms are available, all designed for comfort and to help people recover or relax, depending on what they need. Penfield Place accepts Medicare and Medicaid, and has been recognized with awards like Best of Senior Living and All Star, which says a lot about the level of care and support on offer. Everything here is meant to give seniors the help they need, whether they're looking to stay independent, recovering from something, or needing long-term comfort and security among people who treat them well.

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