Chapel Oaks

    1550 Portland Ave, Rochester, NY, 14621
    4.7 · 53 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Beautiful facility, excellent staff, pricey

    I love the first-class, hotel-like facility - beautiful, spotless apartments (sunny, balconies, stainless kitchens), lovely patio/garden and pool, good food, and nonstop activities; staff (Teresa, activities director, maintenance and management) are outstanding, responsive and community-focused. Safety/COVID measures feel strong and rehab access is convenient. Downsides: it's expensive, many services are a la carte, and there's no on-site medical/assisted-living care, so it's great for independent seniors but not for those who need higher medical support.

    Pricing

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    Amenities

    4.72 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.4
    • Staff

      4.6
    • Meals

      4.6
    • Amenities

      4.2
    • Value

      2.0

    Location

    Map showing location of Chapel Oaks

    About Chapel Oaks

    Chapel Oaks sits on 14 secluded acres in Irondequoit, with mature shade trees, secured courtyards, and walking paths that make it pretty peaceful and easy to get around, and you'll notice right away they keep things neat with manicured gardens, snow removal, and lawn mowing. The community offers independent living, assisted living, memory care, nursing home care, and hospice, and for those needing extra help, there's a Leo Center for Caring and special care units, so residents can age in place with support. The apartments come in pet-friendly luxury one- and two-bedroom options and all have emergency alert systems, 24-hour security, and most utilities included except cable and telephone, which helps a lot with peace of mind and budgeting. Living at Chapel Oaks means very little to worry about because maintenance, housekeeping, flat linen laundry, and even help with moving from bed to wheelchair when needed are handled by staff who stay on-site and respond to emergencies day and night.

    Meals are taken care of, with choices from fine dining in a restaurant-style dining room, a bistro called Marie's Bar & Bistro, or a complimentary continental breakfast, and they provide services to reduce the need for residents to cook their own food. Those who can't or don't want to drive can use unlimited transportation for medical appointments and scheduled rides for other outings, so it's easy to keep up with appointments and errands. There's also a spiritual side, with regular devotional and chapel services as part of Pastoral Care, plus access to counseling and support. Residents have access to a fitness center, heated indoor pool, exercise and wellness programs, library, computer lab, arts and crafts center, nail spa, beauty and barber services, business center, a lounge, and plenty of indoor and outdoor common areas for gathering or relaxing. Recreational and social programs run both onsite and offsite, and the calendar stays pretty full with activities for folks who want to stay busy.

    Everything inside and out follows a strict no smoking policy for health and safety. Free WiFi is available throughout, with internet access also in the library, and there's a computer lab and business center with printers for any projects or needs. Concierge services are available, and laundry and housekeeping come twice a week to help keep things simple. Their nursing staff can monitor diabetes and provide skilled care, physical rehab, wound care, and even podiatry, and certified health coaches offer wellness promotion. Chapel Oaks operates as a retirement community for those who want an active, hassle-free lifestyle and offers a continuum of care, so if needs change, residents get priority access to more help, and there's always someone nearby who can assist.

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