Carolina Pines at Asheville

    91 Victoria Rd, Asheville, NC, 28801
    2.1 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Neglectful filthy understaffed dangerous facility

    I spent 19 months here and it was the worst decision I've ever made. Staff were uncaring, neglectful, often unresponsive to call bells, and failed to arrange dialysis or notify family-my loved one was essentially allowed to die. Bathrooms and rooms were filthy with a constant urine/feces smell, belongings tossed around, promised bonuses/retro pay never given, and management lied or ignored calls. The place is dangerously understaffed, unqualified, and unsafe; rehab was minimal despite a few talented, caring therapists and nurses. Do not send your family here.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.14 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.2
    • Meals

      2.4
    • Amenities

      2.1
    • Value

      1.0

    Location

    Map showing location of Carolina Pines at Asheville

    About Carolina Pines at Asheville

    Carolina Pines at Asheville sits along Victoria Road at number 91, right in the scenic part of Asheville, NC, and you'll find it's a skilled nursing facility with 120 certified beds, which means there's quite a bit of space but not the feeling of a huge hospital. Residents get round-the-clock supervision with help for bathing, dressing, eating, moving around, and all those daily things that can get harder over time, and there's medication management along with a 24-hour call system if anything urgent happens. It's one of those places where you've got long-term skilled nursing care and short-term rehab stays under one roof, including supervision by nurses for part of the day and even a physician overseeing care, and if hospice is ever needed, they handle that too. The place also offers home health and in-home senior care, and on top of skilled nursing home services, there are assisted living and memory care programs if you need extra support. Carolina Pines takes both Medicare and Medicaid, and the building itself offers a peaceful feel, with walking paths, a garden, and outdoor common areas where neighbors can gather or just enjoy the mountain air.

    There's a range of furnished rooms with private bathrooms, cable TV, kitchenettes, air conditioning, phones, and high-speed internet, so families know their loved one has most of what's needed. You'll find amenities like a movie theater, art and music rooms, spa and wellness areas, a fitness center, a library, and game rooms plus a full schedule of daily activities, both events brought in from the community and things residents themselves help plan. The meals are cooked by professional chefs, and they can work with diets for diabetes or food allergies without making a fuss. Staff handle the laundry, housekeeping, and coordinate moving in, and there's a concierge for questions. They do try to keep things welcoming, with English-speaking staff and sometimes, staff who speak other languages.

    While not set up as a full continuing care retirement community, Carolina Pines focuses on skilled nursing and health services, and the whole place is kind of nestled into the natural landscape, aiming for a quiet, comfortable feeling rather than something bustling. The online provider directory updates every month, and the facility follows Fair Housing and equal opportunity rules. Right now, they're not taking new patients, and all information is straightforward in their provider list. People come for different reasons-rehab after a hospital stay, long-term nursing, dementia care-so the staff is used to helping with a range of needs, and residents get a good mix of quiet time and community events, with some help always nearby.

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