Emerald Ridge Rehabilitation and Care Center - NC West

    25 Reynolds Mountain Blvd, Asheville, NC, 28804
    2.8 · 49 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent therapy, problematic long-term care

    I had a mixed experience at Emerald Ridge. I found many nurses and CNAs compassionate, attentive, and professional-therapy and the rehab wing were excellent and gave our family real peace of mind. At the same time I saw chronic issues: understaffing (especially nights/weekends), slow call responses and medication delays, and administration that could be rude or unresponsive. Cleanliness and odor problems, small shared rooms with thin mattresses, recycled/processed sugary meals, and safety/transport concerns were recurring and worrying. The dementia/long-term unit (A-Hall) felt especially problematic-uncaring staff, infrequent care, and a gloomy atmosphere. I would recommend Emerald Ridge for short-term rehab because of the great therapy team, but I would be very cautious about long-term dementia placement.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.76 · 49 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.2
    • Meals

      2.0
    • Amenities

      1.8
    • Value

      1.0

    Location

    Map showing location of Emerald Ridge Rehabilitation and Care Center - NC West

    About Emerald Ridge Rehabilitation and Care Center - NC West

    Emerald Ridge Rehabilitation and Care Center - NC West sits in North Carolina West and serves as both a skilled nursing facility and a place for seniors who need help with memory problems like Alzheimer's or other types of dementia, and you see, they have 100 beds that can work for long-term care or short-term rehabilitation after someone leaves the hospital, with a team of caring professionals, including specialized therapists, wound care nurses, psychiatrists, and psychoanalysts, and you'll find there's always 12 to 16 hours of nursing on duty every day, a 24-hour call system for emergencies, and caregivers ready to step in anytime to help with things like bathing, dressing, medication management, and support for folks who need help walking or transferring.

    The place offers specialized care plans built to fit each person's needs, so whether healing from surgery, needing speech therapy, or getting help with memory, they'll focus on what brings the most comfort and best recovery, and with memory-enhancing activities and social engagement-like movie nights, music programs, art, wellness events, and plenty of outdoor strolls or gardening-the staff wants everyone there to be able to connect, relax, and keep their minds sharp, and you really notice the commitment to mental and emotional wellness, thanks to therapy equipment and programs made for that sort of care.

    Emerald Ridge has private, fully furnished rooms, many with private bathrooms, air conditioning, kitchenettes, cable TV, Wi-Fi, and telephone access, and you can count on daily meals served restaurant-style with options for special diets if needed, including diabetic and allergy-sensitive meals prepared by professional chefs, plus help with housekeeping, laundry, linens, and general upkeep so residents can feel comfortable and safe, and there are lots of facilities-fitness rooms, a game room, a small library, arts and craft areas, a movie theater, beauty salon, computer center, and bright gardens with walking paths-made to give folks a spot to enjoy being together or take time for themselves.

    You'll find transportation services and arrangement options for trips that aren't medical, and family can get support too, so everyone stays in the loop, while all those community activities, whether staff-led or resident-run, aim to make daily life fuller and more connected for everyone there, and the staff works hard to give care that sees residents as whole people-body, mind, and spirit.

    As a member of the Consulate Health Care family, the place is recognized for its high standards, certifications, and clean, safe building, and they accept Medicaid and Medicare, which makes care more accessible for lots of families. Emerald Ridge Rehabilitation and Care Center - NC West has a long reputation as a trusted provider for seniors who need everyday support, memory care, or a place to recover after illness or surgery, and, above all, their focus stays on keeping things dignified, patient-centered, and as comfortable as they can.

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