Stonecreek Health & Rehabilitation

    455 Victoria Rd, Asheville, NC, 28801
    3.2 · 42 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent rehab, inconsistent nursing care

    I placed my sister here for rehab and I appreciated the daytime nurses, CNAs and therapy team - they were kind, professional, and got her walking with a walker; therapy outcomes and discharge were very positive. The building felt clean, bright and convenient downtown, meals improved and many staff knew residents by name. That said, nights were a serious problem: unanswered buzzers, poor night-shift care, missed baths/meds, urine-soaked mattresses and communication lapses with administration (weekends especially). I also saw safety and consistency issues - falls, rough handling, missing items, broken equipment, and delayed follow-up paperwork. Overall: excellent rehab and many caring people, but inconsistent nursing care and occasional neglect mean I'd be cautious about long-term placement.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.17 · 42 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.2
    • Meals

      2.8
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Stonecreek Health & Rehabilitation

    About Stonecreek Health & Rehabilitation

    Stonecreek Health & Rehabilitation sits at 455 Victoria Road in Asheville, North Carolina, and serves about 97 residents each day with both long-term care and short-term rehabilitation. The building holds 120 certified skilled nursing beds, set up in private and semi-private suites, with some rooms arranged to give people more privacy, and a closed-off section for certain residents. Owned by Christopher Sprenger and run by Ardent Health And Rehabilitation Co since December 2010, Stonecreek's team includes an administrator named Michela Wilson, a Director of Nursing, Assistant Director of Nursing, and other departments like Business Office Manager, Admissions & Marketing, Activities Director, and General Inquiries.

    The place focuses on nursing and adult care with services for people recovering from surgery, accident, or those needing daily support. They offer rehabilitation programs, therapy in a fully equipped gym, wound care, skin care, physical, occupational, and speech therapy, and have nutritional care staff. Health specialists work there, and the nurse staff are known for being caring though the total nurse staffing hours per resident per day is 2.93, which falls below the state average of 3.8 hours. The nurse turnover rate is 41.1%, which is high. There's a courtyard outside, a café for visits, and a variety of events, including a petting zoo during farm days.

    Stonecreek has had 15 total deficiencies during its latest inspection, including issues with food service not meeting professional standards, not always following residents' care plans or preferences, and sometimes missing required rehabilitative services. Inspection reports note concerns about nutrition, care, and quality of life. Visitors can come any time since the building offers 24-hour visitation. The staff work to keep the place supportive and safe, focusing on a compassionate approach, and try to create a positive environment for recovery even though there have been problems noted in inspection reports. The facility is for-profit and affiliated with Sanstone Health & Rehabilitation. Amenities and activities are available, though specific details vary, and the team aims to provide individualized care for residents in a setting designed for both comfort and safety.

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