Peak Resources Pinelake

    801 Pinehurst Ave, Carthage, NC, 28327
    3.6 · 40 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean but unsafe; staffing issues

    I found the facility clean, with kind, hardworking staff, good rehab/therapy, home-style meals and plenty of activities - many caregivers, kitchen and housekeeping were excellent and attentive. However, chronic short-staffing and poor management led to serious lapses (missed meds/water, lost belongings, infections/bedsores, COVID admissions and even resident deaths) and there is a state investigation; some CNAs also lacked bedside manner. I appreciated individual caregivers but, given safety and communication concerns, I would be cautious and cannot fully recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.58 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.8
    • Meals

      4.6
    • Amenities

      3.2
    • Value

      2.3

    Location

    Map showing location of Peak Resources Pinelake

    About Peak Resources Pinelake

    Peak Resources-Pinelake sits in Carthage, North Carolina, and operates with its doors open all hours, every day of the week, which means the skilled staff are always there no matter when you need them, and with Thaddeus Morgan as the administrator you know there's a steady hand in charge. The building includes 90 skilled nursing beds and 20 memory care assisted living beds, allowing them to take care of people with a wide variety of needs, whether you need ongoing care, help after a surgery, or support for a complex medical condition-folks can expect help with things like wound care, pain management, IV therapy, hospice care, and even dementia care, including Alzheimer's, thanks to a team of skilled nurses available around the clock, and the staff aim to make residents comfortable and safe while they're here. Residents who need rehabilitation get support to recover from surgery or illness, and if somebody wants to join social or spiritual activities, you'll find religious services, recreational happenings, and special events along with beauty and barber services right on site, which can brighten up a person's day, and since Peak Resources-Pinelake works with Medicare, Medicaid, private insurance, and private pay, they also help families look at reimbursement options to figure out what payments might work best. The team commits to patient advocacy by focusing on what each resident needs and making sure they get the healthcare benefits they're due, believing in values like empathy, courtesy, and honest communication, plus they design different types of care programs to fit what people actually need instead of a one-size-fits-all approach, and you'll see a full range of support throughout the day and night, always backed by an emphasis on teamwork and compassionate care, with a mission to build a place "where caring comes to life."

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