The Pavilion Health Center at Brightmore

    10011 Providence Rd W, Charlotte, NC, 28277
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good rehab; poor long-term care

    I had a mixed stay. The facility is clean, welcoming, and the rehab team/therapists (Nanda, Livia, Mimi et al.), CNAs and maintenance (Rodney, Gloria) were compassionate and helped my mom make real progress. But management, social services and communication were awful-frequent med errors/delays, cold/bad food, staffing shortages, long call-button waits, lost items and safety/neglect incidents. Good for short-term therapy; I would not trust it for long-term or high-acuity care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.42 · 173 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      1.9
    • Amenities

      3.4
    • Value

      1.6

    Location

    Map showing location of The Pavilion Health Center at Brightmore

    About The Pavilion Health Center at Brightmore

    The Pavilion Health Center at Brightmore sits on the campus of Brightmore of South Charlotte in Charlotte, North Carolina, and is a skilled nursing facility with 108 beds that's designed to care for folks with complex medical needs, and sometimes, you come across a place where skilled nurses, licensed practical nurses, and certified nursing assistants all work round-the-clock, right in the same building, which makes for consistent and familiar faces throughout the day and night. There's a dedicated rehabilitation unit with a big 6,000 square foot therapy gym and Activities of Daily Living Suite where therapists-physical, occupational, and speech-work one-on-one with residents on strengthening, recovery, and daily tasks especially after an accident, surgery, stroke, or cardiac trouble, and they try different treatments like electrical stimulation, ultrasound, and even diathermy to help with pain, swallowing, movement, and muscle strength. Residents can get long-term living or short stays for recovery, and there's outpatient therapy if you just need it temporarily, plus hospice care, palliative care, and short-term respite care for those who need a break or a bit of extra help after a hospital stay.

    They offer memory care services for people living with dementia or Alzheimer's, and there's full-time physician coverage with specialty services like geriatric psychiatry, psychosocial support, wound care management-including a wound care physician-and podiatry, along with programs like fall prevention and incontinence support. Every resident gets a person-centered care plan that doctors, nurses, and therapists put together to help regain skills and lower the risk of having to go back to the hospital too soon, and they keep a close watch on things like IVs, wounds, and even cardiopulmonary needs. There are private and semi-private suites, in-room dining, daily housekeeping, laundry, and bathrooms that are easy to use, and folks can watch flat-screen TVs with cable or use WiFi for staying in touch, which is nice if family lives out of town, plus you see people gathering indoors or out, maybe in the salon or spa rooms, or taking part in social activities and wellness programs for the body and the mind.

    Transportation is available for medical appointments, and meals are planned with rehabilitation in mind, so they fit what each person needs to help them get stronger. Nurses and support staff help with medication, therapy, meals, and maintenance, and for those who need a short break-for example when a family caregiver needs some time-respite stays let people get skilled nursing, rehab, housekeeping, meals, and activities in a safe place. The Pavilion Health Center aims to cover a broad range of needs from rehabilitation after injuries or surgery to long-term living with constant support, all within the scenic setting of Brightmore of South Charlotte.

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