Rockwell Park Rehabilitation and Healthcare Center

    1930 W Sugar Creek Rd, Charlotte, NC, 28262
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Caring staff but understaffing issues

    I had a mixed experience. Many nurses, therapists and admissions staff were kind, responsive and excellent in rehab and wound care - they helped me regain strength and felt like family. However chronic understaffing left residents unattended for days, meals and hygiene were often poor, call buttons and meds were sometimes missed, and I saw long cleanup delays and missing items. Administration personally addressed my concerns quickly and communicated well, which made a big difference. Visit in person, ask about current staffing and medication/wound protocols, and do your due diligence - I'm grateful for the caring staff who helped my rehab, but caution others.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.86 · 133 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      3.8
    • Meals

      2.3
    • Amenities

      3.0
    • Value

      2.0

    Location

    Map showing location of Rockwell Park Rehabilitation and Healthcare Center

    About Rockwell Park Rehabilitation and Healthcare Center

    Rockwell Park Rehabilitation and Healthcare Center sits on West Sugar Creek Road in a quiet Charlotte neighborhood and covers many needs for older adults, offering adult care home, assisted living, independent living, memory care, and a skilled nursing facility all in one spot, so you get choices if you need more or less help. The place's big on healthcare and rehab, and they've got trained staff around day and night, folks for physical, occupational, and speech therapy, and even hyperbaric oxygen therapy if a doctor orders it, plus help for wounds, pain, memory, and psychiatric care. People who need a short break to heal after a hospital stay can use their short-term rehab, and those needing more help for ongoing conditions can find a spot in the long-term nursing part where nurses are always available. There are programs for Home Care, Home Health, Hospice, and plenty of help if you need referrals or guidance about what's next. Rooms at Rockwell Park are mostly private with safety features, kitchenettes, cable TV, and housekeeping; you also get laundry service, daily meals cooked on site, and nice extras like a beauty salon, a library, fitness rooms, a courtyard garden, and resident lounges so folks have room to gather or find peace and quiet. There are regular outings if you're up for it, holiday events, plenty of activities in-house, and church services, so even though the building's set up for care, it doesn't feel cold or lonely. Staff keep a close eye on those with dementia, working with doctors to put together personal care plans for each person, and the facility keeps care flexible so when your needs change you don't always have to move somewhere else. Families are welcome to login to a portal to check in or stay involved, and admissions staff help families understand what to expect during a stressful time. You'll find the medicines, wound care, podiatry, vision, and pharmacy all right there, and there's reliable transportation for appointments or shopping. Rockwell Park belongs to Yad Healthcare and aims to keep things organized with a clean building, personalized care, well-kept grounds, and a good number of staff for the number of residents, so people feel looked after without too much fuss or pressure, which some folks will tell you is what matters most when looking for the right place to live out their days.

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